I do not think any improvement is needed we had a wonderful experience
Janeanne Stephens made the entire process a wonderful one. She made my initial home purchase and refinance much easier than I ever imagined and appreciated her prompt attention to questions.
I am very satisfied witht the service I received.
Dont know weather it could be any better
Not have been so picky
Everthing went great. I am very pleased with the service you provided. Thank you very much!
There is nothing I would change. I had a great experience.
Very fine job
Everything truly needs improved. The whole process took a toll emotionally on my entire family. From one day to the next things required changed and we were told to spend money and do things in order to close the loan and then after we did, we were told that they were not needed. Never again will my husband and I choose this company or go through a VA process all together!!
Nothing! It was the easiest, most enjoyable purchase I have ever made! Everyone was always there to answer any questions I had regardless if how many I had! Great job!
Speed up the process. But other than that the service was great.
Everything was great and Brandon Crites was great!
because my loan so long to materialize because of the deed problem it seemed to me I had to repeat some things several times.
We have a great experience and everything was done in a timely manner. One problem that I had, is that we had 2 people working on our loan and one person would ask for something that we had already sent the other person. It was just a minor mix up but kind of frusterating at the same time.
Maybe go through all the things that could happen during the appraisal process a little more
Email s weren't always answered. But if my questions were important I would call and they would be answered.
When it comes to using the VUHL, it would be very helpful to give the applicant a checklist of what the person needs for a very smooth experience.
Because of Rick Bridgeman the potential to make this a drawn out process it has been painless . (Both times) I hope the rest of your people are as good as I can not think of a way to improve the experience he smoothed the bumps out and was quite patient.
Nothing that I can think of.
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Remeber that when you are dealing with veterans that they are just that VETERANS. Please be more than just about signing another customer to a loan.
While the loan was approved it took over 2 months to complete. Most of these issues were sure to items that were not made clear at the start if the process. All was almost done then out of the blue, a pest was required. If I had been made aware i could have gotten that done and not had the two weeks delay fit the damage discovered. Quite communication between me and the agent and list of things spelled ut at the beginning would have made s smoother process.
keep doing what you are doing. Jody was great to work with!
