Keep up the great work.
You made things with the paperwork easy to flow thru the process. It was a pleasure to work with your team.
There's really no other way you can improve on things. You did an excellent job. thank you!!!
Great working with you.
Make sure the loan officer and helper are on the same page.
My only frustration was ,that the process took an extreme amount of time to actually close on the loan. I realize that a lot of people are refinancing, but you have to have the staff available to do the job. That was the reason for the #8 rating. The other thing that was a pain to go through, was the conference calls that was requested. Having dealt with local banks in the past, I was never required to listen to a guy whom I could barely understand, ask my bank how many late payments I have made. The answer was zero! I would have thought that would have been information made available to Fifth Third bank, without me having to be on a conference call. I consider it a total waste of my time! I do realize that Fifth Third bank might have been a cause for some of the delays in the process.
Maybe have a complete list of every possible thing that will be needed. It felt like everyday there was something new i had to produce
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Very helpful no complaints
Keep doing what they are doing!!! I am very happy with my service... Ginny was awesome and helpful.
Documents were sometimes duplicate copies of papers that had been submitted. I do not know who or why these papers were delivered by mail or by email but sometimes they were very time-consuming. A cover letter explaining documents to be filled out by applicant would be a boost to understanding the entire house loan procedure.
A full list of documents needed istead of asking at last moment and a daily update will be more than wealcome
I feel that the Loan Officer done everything he could to try and ensure an easy process, but it was anything but that. Once the Underwriter got the loan package it got very stupid. With constant request for the same documents and a dozen phone calls to our employers asking for the same information over and over. There was much confusion and we were very unhappy with our experience with Veterans United.
Honestly, I don't have any input as far as improvements. Don and the rest of the staff were very helpful and handled everything with urgency and professionalism.
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The lenght of time involved seemed very long at times. the repetitions of some of the paper work was counter productive. I realize that there is a great deal of information that must be verified but a 40 year old divorce decree and the question of my wifes name on the title, 3 years after her passing, indicates the need for a more complete training program. You did provide me with a much needed service and I do appreciate the final completion of it. Respectfully-J M HEINLE
It is a very rare occurrence that I could not give some sort of recommendation to improve something from a company, especially a mortgage service provider. I have NEVER been treated better than Veterans United treated me, in particular Ben Choi who assisted me from start to finish. I had a very unique situation on top of having to relocate in a very short notice time frame and there wasn't a single time through this process that my questions went unanswered or something wasn't promptly handled by Ben. As you are aware Mr. Choi is an important asset to your team and I am very grateful that he was my loan officer as my situation on purchasing a home was extremely stressful with the alotted time I had between work and relocating. Thank you for making this the absolutely best experience I have ever had in purchasing, financing, and promptly closing on our brand new home.
the loan fees are way too high.
The good faith estimate is distracting and redundant without much help in providing solid information to make decisions with during the process; I believe it could be better utilized or handled in a way which would make it more useful than it is currently. Also, rushing the material straight to the underwriter would expedite the process in completing the final sale and closing because it would help identify everything that is needed initially, rather than waiting to find out more information may be needed only days or hours prior to the actual planned meeting for closing. A data base with full VU processor comments that is accompanied by individual copies of each shared documentation would be best to avoid redundant questioning for clarification of the same documentation by follow-on processors. This would also help to avoid overlooked, insufficient data, which required more details at the time of reciept.
My experience was very positive. Everything was handled very professional but with a touch of personality that made it fell friendly and under no pressure. I would highly recommend veterans united to anyone. Mike Moore and Hayden Grant were great to work with on the purchase of my home. They made me feel like a friend.
Nothing, everything was perfect
