I was happy with everything.
the time frame for the mortgage too k almost a year to get completely processed. even though the second line credit approval department helps me tremendously and I greatly appreciate that but the time frame went way too long .
Can't think of anything loan officer needed to improve on
The only area of improvement, and its a minor area, is the area of communication. It seemed like near the end of the process the communication between VUHL, my Real Estate Agent, and the Title company began to break down. This was only a minor issue and as with all the other issues we experience in getting our loan, Kevin was once again willing to go the extra mile to see the issue resolved.
My experience with VUHL is rated a 10, so I really don't know of anythingThat can top the service and experience I received! Never had this kind of Service anywhere! They are rated number 1 in the USA in my book!
Just better at the communication thing. I like to talk with people instead of e-mailing each other but other then that we had a great experience with you all .
The service's are fine just the way they are.
the entire experience with the representatives couldnt be any easier, pleasant and more accommodating than what it was!!
Excellent experience. Kody Gilbow was great.
Work faster and don't lie to their customers
Provide a Temporary PDF Program To Receive and Send Documents more efficiently during the closing process! Documents can then be signed and returned expeditiously!
VUHL did an excellant job for me.
Need to have more availability with loan officers.Need to have a printed list for information to be provided by applicants that is applicant friendly.
Shorten the process. Three months to complete the refinancing is to long.
Some face to face interaction with the loan officer would have made me more comfortable in this whole process .
nothing
Everyone that helped me was very knowledgeable and gave excellent advice!
I think they are doing a fine job right now.
It was a refi and a very simple process. Easier than 1 year ago as we moved documents back and forth via email and that was great. Would wonder if you might benefit from an encrypted portal that a person could upload or drag and drop documents that are scanned. Or if the future could elevate to something like the Adobe EchoSign methods of signature. Just thought to streamline your process.
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Stop requesting information less than 12 hours away from closing becuase a mistake mas made and something was overlooked the closing gets delayed._ i called my customer advocate and they never called me back
When I first initially started the process with Veterans United I could not get a hold of the first loan officer Sid Winters..When I couldnt get ahold of him I almost went to another company. He would call me two or three days later on important calls or not give me updates. Adam Crutchfield and Shannon Buckridge did the opposite and were able to get back to me right away.
avoid repeated paperwork
Honestly did an awesome job, and I really can't think of any time in the process that could be improved.
Everything went very smooth and rather quickly. Nick and his team did an amazing job, resulting in a quicker closing than expected. Everyone raved about how well the process went, even the realtor said they would recommend Veteran's United to future vets that come into their office. Great job.
