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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
468,973 reviews
534 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 468,973 unfiltered reviews

Starting on Page 16 of 15,633. Return to Page 1

5 out of 5 Stars
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars

They took great care of us. The process was actually quite simple everyone was delightful to work with.

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars

Veterans United has been so amazing and stress free we worked with Shane and he was so great

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars

Nick and his whole team were amazing from start to finish. They made the process as seamless as possible and communication was always great!

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars

Daren and his team-Steven, Nick, and Tanner-did an outstanding job helping me through the whole process of getting financed to buy my new home. From start to finish they were so supportive, answered any questions I had, and called me often just to check and make sure everything was going well. They were all very helpful and super nice. I cannot recommend them enough and Veterans United in general!

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Photo submission from Jonathan J.

Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars

Great experience and a flexible team!

headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars

This was our second time working with Ben and both times he has been very professional and helpful throughout the process. Christina was also a pleasure to work with. Thanks a bunch to both of you and VU overall!

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
headshot image of Austin Butler

Loan Officer : Austin Butler

NMLS# 2703745

5 out of 5 Stars

Jerry & Stephanie great to work with, everything went smoothly & quickly

headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Photo submission from Jesus G.

Drew Tee and his team was INCREDIBLE to say the least for the home buying experience. I personally had Drew Tee, Julia and Erin Haynes and you they helped me with anything I needed every step of the way. If anyone is trying to buy a home using the VA loan then Veterans United was the way to go for a stress free and seamless journey! Thank you for everything!

headshot image of Drew Tee

Loan Officer: Drew Tee

NMLS# 2734299

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5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

4.5 out of 5 Stars
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
headshot image of Nicholas Starkel

Loan Officer : Nicholas Starkel

NMLS# 2662792

5 out of 5 Stars

If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!

headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
headshot image of Karson Hill

Senior Loan Officer: Karson Hill

NMLS# 1997207

5 out of 5 Stars
headshot image of Kimberly Held

Loan Officer: Kimberly Held

NMLS# 2770521

5 out of 5 Stars

Holly and the entire VU team was beyond outstanding. Buying a home was an intimidating process for me but Holly made it feel so comfortable and effortless. She took the time to get to know my situation and was honest and upfront about setting expectations and making sure I understood every step of the process. Her communication and explanations of real estate lingo far exceeded my expectations, especially when trying to juggle work, family, and moving. The entire process was smooth and straightforward. I recommend her and her team every time if you are on the fence or unsure about who to go with. She made my goal of a better home for my family a reality!

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars

This was my second time dealing with the team, kept me informed throughout the whole process and made it easy for me.

headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
headshot image of Debbie Beasock

Loan Officer : Debbie Beasock

NMLS# 1177896

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5 out of 5 Stars
headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
headshot image of Michele Young

Loan Officer: Michele Young

NMLS# 408897

5 out of 5 Stars

Joel, Brittany, Chance, Thomas, and the rest of the team are AWESOME and AMAZING!!! From the first call to the last (Closing), everyone made this process easy and explained everything. It was a first for us, having everything done online (as opposed to the old-school face-to-face approach) or via calls/emails/text. But the whole team made it easy, explained, and kept everyone informed.
We would recommend any Veteran and their family to Veterans United. Thank you for everything.

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars

It cannot be understated how well whitney did with our home buying experience. It was a long process from October of last year until now. She has been patient and very thorough at explaining things to us and even trying to help us work the deal we wanted in the price range we wanted to be in. When I had a question she always answered in a timely manner and I think back to purchasing our first house and to purchasing this one and honestly its the reason we decided to go with veterans united again because of whitney.

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

3.5 out of 5 Stars
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
Photo submission from Robert B.

I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars

Danielle Genz was great to work with through out this process. She was very helpful and patient with questions. She worked diligently to make some changes to our loan a little late in the game. Her mark is easily a 10 and I would recommend her to others. Luckily we found that she serviced the area, and was able to switch to her.The general experience prior to her and when I applied roughly 5 years ago was borderline harassing behaviors. I will return calls on my own time. Leaving a voice mail suffices, over calling numerous times, texting, and emailing (spamming across all methods). I understand it’s a business but it is excessive. This actually drove me away from VU the first time I applied years ago. Danielle made this process very smooth and much more enjoyable.

headshot image of Danielle Genz

Branch Manager: Danielle Genz

NMLS# 400570

5 out of 5 Stars

Everyone was amazing and made the home buying process super easy and relaxing Trevor was the best alongside with Tanya Shannon !

headshot image of Trevor Damer

Senior Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

4.5 out of 5 Stars
headshot image of Katelynn Walters

Loan Officer: Katelynn Walters

NMLS# 2497535

5 out of 5 Stars

The experience was outstanding. Everyone on the team worked fast, and had very good communication. I’ve worked with veterans United in the past and made the poor decision to move away from veterans United. I was fortunate enough to be able to work my way back and will be staying with veterans United through the duration of my contract. Working with Danielle made it easy, comfortable, and fun. Danielle constantly kept me in the loop, gave me the best options, and helped me when I was confused.

headshot image of Danielle Genz

Branch Manager: Danielle Genz

NMLS# 400570

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