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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
480,593 reviews
507 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 480,593 unfiltered reviews

Starting on Page 16 of 16,020. Return to Page 1

5 out of 5 Stars

You guys had my back throughout the whole process. I really felt like you had my best interests in your sights. It's my turn to say Thank You For Your Service!

headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars

My experience with Veterans United Home Loans was outstanding from start to finish. Brett and his team were true experts throughout the entire home-buying process. Their communication was exceptional, keeping me informed every step of the way and ensuring I always understood what to expect next.
What impressed me most was their professionalism, patience, and understanding when unexpected setbacks arose on both the buyer's and seller's sides. Rather than adding stress to the situation, they provided reassurance, guidance, and solutions that kept the process moving forward.
Brett and his team should be highly commended for their level of professionalism, expertise, and outstanding customer service. Their dedication, responsiveness, and genuine care made purchasing my home not only smooth but genuinely enjoyable. I would highly recommend Veterans United, and especially Brett's team, to anyone looking for a lender that truly puts its customers first. Five stars all the way!

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
headshot image of Kenzie Tree

Loan Officer: Kenzie Tree

NMLS# 2329393

5 out of 5 Stars
headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

5 out of 5 Stars

Denise is outstanding

headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Photo submission from Gaberial H.

Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars

Your team did an excellent job from prequalifying to the closing. I’ve tried other lenders and they fell way short. Thank you!

headshot image of Jay Christman

Loan Officer Team Lead: Jay Christman

NMLS# 1812715

5 out of 5 Stars

The team is super knowledgeable and helpful

headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars

Veterans United took good care of me. The process was great. They were extremely helpful and guided me every step of the way to get approved for my Home loan. Highly recommend. Brian N and Abby S made securing my VA home loan clear and stress free. And making sure everything stayed on track. I couldn’t have asked for a better support. I would give them 11/10.

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer Team Lead: Derek Harmon

NMLS# 1894236

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4.5 out of 5 Stars
headshot image of Justin Hudson

Loan Officer Team Lead: Justin Hudson

NMLS# 1823997

4.5 out of 5 Stars
headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
headshot image of Shane Lamberson

Loan Officer: Shane Lamberson

NMLS# 2472373

5 out of 5 Stars

Mary was very helpful in purchasing our home. She got us to closing in just a couple of weeks! A big thanks to her and her team!

headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

5 out of 5 Stars
Photo submission from Brett B.

We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!

headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
headshot image of Shaun Hanson

Loan Officer: Shaun Hanson

NMLS# 2799013

5 out of 5 Stars

So quick and communication during the whole time was top notch.

headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars
headshot image of Seth Bush

Loan Officer: Seth Bush

NMLS# 1880849

5 out of 5 Stars
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

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Experience first-hand why 383,955 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
headshot image of Dustin Floyd

Loan Officer: Dustin Floyd

NMLS# 2792198

4.5 out of 5 Stars

Would have just liked more help when it came to utilities. I saw the to-do list for those way after I needed them.

headshot image of Adam Craig

Loan Officer Team Lead: Adam Craig

NMLS# 1726012

5 out of 5 Stars

An Outstanding Experience with Steve Schuh at Veterans United.My wife and I cannot say enough great things about Steve Schuh and his team at Veterans United. We started this process looking to build onto our home, and as anyone who has done a VA construction/renovation loan knows, it is not always a straightforward path.We ran into several roadblocks along the way, the largest being our well water treatment test which ended up requiring us to purchase and install an RO system for our home. It was a stressful and complicated situation, but Steve was absolutely incredible through it all.He was patient beyond measure, incredibly knowledgeable, and gave us great, practical advice on how to approach each hurdle. More than that, he truly went to bat for us. When it came to critical time frames, he vouched for our situation on multiple occasions to keep the ball rolling so we didn't lose our locked rates or the opportunity to close.What stood out most was his professionalism and reliability. He was always punctual. Always. Every call, every update, every deadline - he was on it. In an industry where communication can make or break the experience, Steve made us feel like we were his only clients.If you are looking for someone who will treat you with respect, guide you with honesty, and work tirelessly to get you to the finish line, ask for Steve Schuh. We are so grateful for his professionalism and his helping hand throughout this entire journey. He made what could have been an overwhelming process feel manageable.Thank you again!

headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
headshot image of WhitneyR Brown

Loan Officer: WhitneyR Brown

NMLS# 2143212

5 out of 5 Stars
Photo submission from Garrett H.

The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
headshot image of Debbie Beasock

Loan Officer : Debbie Beasock

NMLS# 1177896

5 out of 5 Stars
headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars

I honestly don’t think we could have asked for a better experience buying our home with Veterans United. From the very beginning to closing day, Don, Levi, and their entire team made us feel like we were their top priority. This wasn’t just a business transaction to them, and that really meant a lot to us.I especially want to recognize Don and Levi. These two were absolutely incredible to work with. They were there for us every step of the way, answered our questions, kept us informed, reassured us when we needed it, and always made us feel like we were in good hands. Their patience, professionalism, dedication, and genuine care did not go unnoticed. We never felt like we were bothering them, and they always made time for us. That’s the kind of service you don’t forget.To Don, Levi, and the entire team: THANK YOU! You helped make one of the biggest moments in our lives a truly special experience. We know how much work goes on behind the scenes, and we sincerely appreciate everything you did to get us into our home.As a veteran, it also means something special to work with a company that understands the value of our service and takes pride in helping veterans achieve the dream of homeownership.We will absolutely recommend Veterans United, and especially Don, Levi, and their team, to anyone we know looking to buy a home. You guys didn’t just help us buy a house; you helped us get home. We couldn’t be more grateful!Five stars aren’t enough. Thank you for everything!

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars

Steve and his team were nothing short of amazing the entire time.

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars

Great communication back and forth. Made my first time home buying experience a breeze.

headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

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