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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,432

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

The process was so simple and stress free. The team guided us through it so well!

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

0.5 out of 5 Stars

One of the worst experiences I have ever gone through was dealing with these people not only are they rude unorganized and unprofessional I did not feel like any of this experience was what it was supposed to be.just unbearable... And every service person I talk to I will tell them never use you're company.

Response from Veterans United

William, we value your patience and commitment in sticking with the process. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.

5 out of 5 Stars
Would Recommend

Loved how they treated me. Very efficient with communication and letting me know what's next and what to expect. Thank you all!

headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

You guys made this a very pleasant experience!!

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

4 out of 5 Stars

Veterans United did an overall great job with my wife and I as first-time home buyers to ensure we made it into our dream home. From our experience, the best thing about Veterans United is the staff that worked with us. Jason Lacy and his team were exceptionally kind with us every time we spoke with them. The worst experience we had was the appraisal process. The appraisal took a good amount of time to complete when we were on a time crunch to purchase the home; although they did a great job in terms of appraising the house thoroughly and correctly, the time it took to complete was worrying my wife and I.Overall, we highly recommend Veterans United to anyone and everyone, especially first-time home buyers!

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Would Recommend

Veterans United has it figured out! This was my third time purchasing a home and was by far the best experience I have had. The team made my experience so smooth. Will be recommending to anyone looking for a lender. I am beyond grateful, and cannot thank my team enough!

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend
headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

4.5 out of 5 Stars
Would Recommend
headshot image of Marty Gaddie

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

To anyone who is considering a loan with veterans united, Ty and his team are the way to go. They made the entire process incredibly simple and stress free. They made me feel comfortable and at ease with the whole process and were willing to work with me at all hours. I cannot recommend them enough! Thank you all for everything you did for my family and I.

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend

Thank you for making our forever home seamless.

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

Our first home buying experience was an experience that we will always remember. Charlie Holsten and Amy Webb made sure that we were comfortable with everything that was going on. They were easy to talk to and always responded quickly when we had questions. They both went above and beyond to make sure that we got the house that we wanted. We appreciate all the hard work they put into making sure that our dream of owning a home came true. We are forever grateful.

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Veterans United is amazing. We didnt know what to expect coming into this process. We always heard it could be rough. But, starting with Susan helping get our credit where it needed to be and ending with Charles (best loan officer ever), Susan, Nicole and Amanda finishing up and closing on our first home in time for Christmas (17 days!!!) the process has been so streamlined and easy. Information flows between everyone seemlessly. I would highly recommend Charles and the whole Veterans United team to anyone.

headshot image of Charles McKee

Loan Officer: Charles McKee

NMLS# 2053706

5 out of 5 Stars
Would Recommend
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars
Would Recommend

I couldn’t have chosen a better lender to work with. The team was rock solid and helped tremendously throughout the home buying process.

headshot image of Dawn Plank

Loan Officer: Dawn Plank

NMLS# 35210

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend

I have been extremely pleased that I used Veterans United for my new home loan needs! Josh Jennet's loan team was incredible through the entire loan process! I highly recommend Veterans United for any veteran's home loan needs! You exceeded my expectations!

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

8 years of chronic homelessness but it’s now over with thanks to the amazing people at Veterans United💯

headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

5 out of 5 Stars
Would Recommend

Special shout out to Jake and jacinda. I honestly wouldn’t have even attempted to do this if they hadn’t made it so easy. This is a dream come true for my family, you are changing lives!

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Great team that was always on point with outstanding communication!!

headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

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5 out of 5 Stars
Would Recommend

As a first time homebuyer, I was very happy with the whole process, Miss Allison, Barno, and Kara were the best that anyone could ask for. Their knowledge and expertise working for Veterans United is top notch! I didn’t feel like I was just another number in their eyes, they made us feel like family. Because of everyone’s hard work, we were able to close on our house in a timely manner. I would recommend Veterans United along with Allison, Barno, and Kara when you’re ready to buy a home. I’ll definitely be using them again in the future!

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

100% hands down will use VU again. My lender strung me along for 7 months constantly making me feel uneasy about our home buying process. Weeks before closing they became very confusing and repetitive in requests and just over all terrible communication and customer service. I had received a preapproval from VU before so I just contacted them again. I had to apply all over again but Lauren and Hannah came in as what I can only describe as “like superheros” and helped me prep my application for the most efficient way to get underwriting done. My closing did have to get adjusted to allow for a couple of things to process… but that adjustment was ONE DAY. I will forever keep the VU team in mind and look forward to working with them again some day!

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

To me..that was a very good treatment and was conducted on a very professional manner

headshot image of Marina Fajre

Loan Officer: Marina Fajre

NMLS# 2491641

5 out of 5 Stars
Would Recommend

My wife and I were treated with the utmost respect. This team has made us feel so important. They took care of our questions and concerns without making us feel like we were a bother. Their customer service was exceptional and their ability to help us understand the process was impeccable. They even answered questions on their days off and on the weekends. You all have made me proud to have served our country, and you made me feel as though you were thanking me. Thank you for the opportunity to tell you how we feel.

headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend
headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
Would Recommend
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

More Reviews

See all 426,432 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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