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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

381,991

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 381,991 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend

The process was smooth and very informative. Nick was very good at ensuring all the check points were checked off and informing me what the requirements were. Overall, a great experience.

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend
headshot image of Lauren Krager

Loan Officer: Lauren Krager

NMLS# 1709288

5 out of 5 Stars
Would Recommend

Homeownership is an American Dream that comes into reality with Veterans United! With exceptional team work in gearing the purchaser to accomplish the goal of being a home owner, the buyer just sits back and watches the miracles miracle true team work. When they ask the buyer to assist them with what is needed to buy the home, the team of that buyer at Veterans United has already completed the process. They just have the buyer in the loop keeping them out of hurdles. If there were an award for best home loan companies, Veterans United would get the award and for all around best service. Thanks again Veterans United! GO TEAM!

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
Would Recommend
headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend
Photo submission from Cornelius C.

My loan officer Rhett Thompson and his team guided us through the home buying process and were exceptionally professional. The team kept us informed and communicated what was needed. We closed rapidly and my wife and I are new homeowners. Thanks team!

headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend
headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend

I have worked with Veterans United Home Loans on several occasions. Each time has been a pleasant experience. I am always in the loop on changes and kept informed of any other matters that may pertain to the loan process.

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend

Outstanding service, Always fast on replying to any questions we had. The whole team went above and beyond helping us with the first purchase and our recent refinance. We can't say enough good things. We are definitely telling all Veterans to use Veterans United when wanting to use their VA benefits. Thanks for the amazing service.

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend

Overall fantastic experience. This is our second time using VU and we’ll definitely be using them in the future!

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend
headshot image of Marissa Nichols

Loan Officer: Marissa Nichols

NMLS# 902827

5 out of 5 Stars
Would Recommend
headshot image of Trevor Damer

Senior Loan Officer: Trevor Damer

NMLS# 1699779

4.5 out of 5 Stars
Would Recommend
headshot image of Ben Williams

Loan Officer: Ben Williams

NMLS# 1626418

4.5 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend
Photo submission from Branden H.

We had a wonderful experience. Our team who had assisted us was very helpful and knowledgeable every step of the way. Jessica Pratt was outstanding and couldn’t thank her enough for her assistance during this long process for our family.

headshot image of Jessica Pratt

Loan Officer: Jessica Pratt

NMLS# 1450320

5 out of 5 Stars
Would Recommend

Highly recommended. Smooth, professional process.

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend

The team I had here at veterans united did the upmost best job ever. They were so helpful and answered all my questions and did everything possible to get me the best of everything. Thanks so much buying my first home was so exciting!

headshot image of Shea Mankin

Loan Officer: Shea Mankin

NMLS# 1455338

5 out of 5 Stars
Would Recommend

Everyone we delt with were very pleasant always responding when we need something very helpful if I didn't understand overall it was a great experience and I'd suggest them to anyone who is connected with a veteran

headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

1.5 out of 5 Stars

Honestly, I have been sick to my stomach since around the 22 to 23 of January. I have been planning on this since I survived my heart transplant in 2013. I have spent the last two days in bed. I'm so stressed I got sick. I took two weeks off to be in Alaska for closing and for any hiccups only to find out that ended up costing me more because I got to pay for a notary to come to my home in California. I "wasted two weeks in Alaska sitting around waiting on VU. AirBNB and car rentals are not cheap. I am disappointed, I feel I wasted a lot of cash trying to do the right thing. I'm thinking about selling the home, because I have a really bad feeling waiting for the next shoe to drop. The process was not smooth, the staff were not forth coming, and I feel they did not know what was going on and there was miscommunication between the loan agent, his assistant and the underwriters. I have a AD friends who moved from Cali to NC during Dec and VU was handling his loan, he went to sign his documents and they were not ready. So his wife had to sign in while in transit to NC, and he was at a conference between Cali and NC so he signed in Utah. He wasn't happy with the two notary charges either. So this is not an isolated situation. I could go on... but you get the point . I'm not happy and ready to sell I haven't lived in the home yet.

Response from Veterans United

Melissa, thank you for your open and honest feedback. We are sorry to hear that your experience left you feeling sick and stressed, that would never be our intention. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. It is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times, especially when the new property is so far away. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your stunning home and we apologize for any miscommunication that may have surrounded your lender credits and how those are allocated. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and again, you may always connect and discuss further with our Client Advocate team M-F 9A-5P CT.

4 out of 5 Stars
Would Recommend
headshot image of Hanna Mohesky

Loan Officer: Hanna Mohesky

NMLS# 2016130

5 out of 5 Stars
Would Recommend

Honestly, I am immensely impressed.

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

4.5 out of 5 Stars
Would Recommend
headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
Photo submission from Brenda G.

We would like to thank Whitney Brown and the team at Veterans United for the outstanding job they did. We have never had a team to be so attentive to all our needs. It was a long road but they were on top of everything from start to finish. If you are looking for a home please try Veterans United, they are the best.

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

4.5 out of 5 Stars
Would Recommend
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend
headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
Would Recommend
headshot image of Marina Fajre

Loan Officer: Marina Fajre

NMLS# 2491641

5 out of 5 Stars
Would Recommend

Absolutely the most amazing, stress free, rewarding home purchasing we have ever experienced.

headshot image of Chris Draffen

Loan Officer: Chris Draffen

NMLS# 2023094

More Reviews

See all 381,991 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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