Loved the process VU made this purchase very easy.
I would not recommend this company to any of my fellow veterans. This was by far the worst experience I have ever had utilizing a VA loan. Shea and Amber could not get on the same page and your team could not get any of the paperwork right on the first attempt or the second for that matter. Moving is very stressful and your team made it 10x worse. I recommend reevaluating how you pair up your teams to assist your future customers because I will not be one of them.
Response from Veterans United
Justin,
I'm really glad you took time to express this and am so sorry for all the stress you dealt with. If there's anything else at all you want to share or have us look further into, please give the Client Advocates a shout. We're in your corner and ready to listen.
Sincerely,
Kendra, Client Relations
Absolutely phenomenal service all the way around.
The whole team worked together and made it happen
Anthony says thank you.!! Mom that's Sandra says double ditto.!!
Myself and my wife and my family like to personally think a loan officer Miss Massie and her associate Mr. Jordan for all their Hard work and careful planning to make this dream a reality thanks once again Veteran United for all the things you’ve done for us the Martin family God bless
For my situation, everyone was knowledgeable and had great insight to how to get the job done and they did an excellent job
We are super grateful to Veterans United for a tremendous lending experience. From the moment we first reached out and spoke with Tyler to when we closed on our new home, we were continuously kept in the loop and assisted throughout the entire process. The level of customer service at Veterans United is mind blowing — thank you so much for our loan, our new home and for the outstanding service along the way.
My current mortgage company at the time said they could not help me with a refinance. My wife did some research and we came across Veteran’s United. I’m glad that we did because the whole process has been great. Not only did my team take the time to work with me. I felt guided through each hurdle of the process. Working online together was great, because I work nights and it would have been much more difficult if I had to go through the process in a traditional way.
The Veterans United team was amazing to work with! I would recommend them to everyone!
10 out of 10 recommend to family and friends
They were all very attentive and patient in this process.
Sean and his team were great to work with. They kept me informed and answered all my questions in a timely manner.
Love all the kind gesture and reaches out from the entire team! Felt like a family
The experience was amazing
This company and the way they do business is EXACTLY the way it should be done.....Thank you to all that made my home buying experience a fantastic experience...
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The team was absolutely fantastic. I have already strongly recommended Veteran’s United to a few friends!
It has been a great experience overall with Veterans United. Everyone was professional and provided great service!
