on a scale from one to 10 with 10 being the best help you can receive the veterans United team went above and beyond what I would consider a 10. I’m looking forward to working with them again in the near future.
This was the best home loan experience we have ever had. The team was very helpful and the app was amazing! I really appreciated the communication via the app and a way to upload requests as they came in.
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Kris and his team were amazing! From start to finish they were on top of everything so we never had to worry. I am confident they were able to get us the best deal possible!
Very professional experience!
Lani was extremely non-communicative and unreliable. Everyone else was wonderful.
Response from Veterans United
Hi Gregory,
I’m really sorry to hear about your experience with Lani. It's frustrating when communication breaks down, especially during such an important process. I'm glad to hear that the rest of the team was wonderful.
I want to look into this further to understand what went wrong and ensure it doesn’t happen again. Could you please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
Sincerely,
Claire S., Client Relations Manager
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
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Bravo! Great job! This team made what could have been a very stressful process relatively uneventful, and we couldn't be more pleased.
