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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,111

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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Showing all 382,111 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Lauren, Hannah, Emily, Nick and their whole team for being very patience and cooperative with us. It took us three times before finally finding a place that fit us. Thank you so much!

headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
Would Recommend

Nick Bruno and Marina, the DREAM TEAM, you are both AMAZING. Nick, your team is incredible. We worked very closely with the both of you and had the best possible experience. You both made this process SEAMLESS and easy. This is our first home and of course, we had no idea what to expect on the process and we were pretty clueless. Nick, you tuned us into how this was going to go and made it much less daunting for us. In the end, I was a bit stressed over a few hiccups with the title company and you called me to reassure me it was all going to go great, we were going to close on time, and not to stress. I really appreciated that you maintained great communication with us! You were all so flexible, helpful, and kind to us during this process. Matthew and I sincerely appreciate all of your help, diligence, and attention to our VA loan. Nick, we are forever grateful and would 100% recommend working with you and your team.
Best,
Daisy & Matthew

headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend
headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

The process was made simple and there was great feedback when they were prompted.

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

My team did a great job.
Quickly. Easily. Straight forward instructions.

headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

4 out of 5 Stars
Would Recommend
headshot image of Mystle Schellhorn

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend

Really smooth process with Kevin from the issue of my approval letter to closing day just over a month the will always answer the phone if not they will call you right back thank you all we are really happy with our home!

headshot image of Kevin McMillen

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend
headshot image of Shawn Workman

Branch Manager: Shawn Workman

NMLS# 169957

4.5 out of 5 Stars
Would Recommend
headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

4 out of 5 Stars
Would Recommend
headshot image of Jennifer Stewart

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
Would Recommend
headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend
headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

4.5 out of 5 Stars
Would Recommend

I'm neutral with that question

headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Everything was amazing all the people were amazing and went above and beyond. Our Relator Sueanne Nelson is the best thing that’s happens to us. She has become family and I cannot say enough good stuff about her.

headshot image of Philicia Pringle

Branch Manager: Philicia Pringle

NMLS# 1723160

5 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

4 out of 5 Stars
Would Recommend
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

4.5 out of 5 Stars
Would Recommend
headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
Would Recommend

Working with Veterans United Home Loans was an incredibly easy process. We refinanced our home with cash out and our team made it extremely easy. We closed in a little more than 60 days, exactly when they said we would. I think the easiest part of this process was that it was done all from the comfort of our home. Thank you Veterans United for everything…most importantly helping us change our life for the better!!

headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

4.5 out of 5 Stars
Would Recommend
headshot image of Tony Meis

Loan Officer: Tony Meis

NMLS# 1044957

5 out of 5 Stars
Would Recommend
headshot image of Caleb Choate

Loan Officer: Caleb Choate

NMLS# 1997373

5 out of 5 Stars
Would Recommend

The VA team was absolutely amazing and helpful. As a first time home buyer, everything was new and confusing to me, both Julie and Chelsea were absolutely amazing it helping me get through each step and explaining the process to me. I would recommend them to anyone, anywhere, anytime.

headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

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5 out of 5 Stars
Would Recommend

Great company. Very much military oriented and make sure that everything is in order. Definitely recommend for anyone trying to get a new home. I'm not proud of it but I had to bankrupt on a VA loan and thought I'd never get a loan from them again but they made it possible. Thank you Veterans Unitied.

headshot image of Joseph Graham

Loan Officer: Joseph Graham

NMLS# 2078934

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend

Everyone that dealt with Dennis, absolutely raves about him. Both title companies and our agent thoroughly enjoyed working with him.Also our agent Missy was thoroughly wonderful. She went above and beyond for us. We couldn’t have asked for a better realtor.

headshot image of Shane Bowlen

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend
headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend

I had a great experience with my loan team especially Cameron Whittaker. He was exceptional and very responsive throughout what seemed like a never ending process. Cam was like my right hand man. He walked me through from pre approval to closing. My family and I are very grateful with the team at veterans united.

headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

0.5 out of 5 Stars

At no time was I ever told that we couldn’t close on the new house until the old one was sold which caused a small hiccup in the closing date. Sheldon sent an email indicating that we were not being cooperative which is a total lie. Everything that was asked of us I supplied. Also my elderly sick brother gifted us $18,000 which Kevin was aware of 2 weeks ago however, the “team” waited until Friday at 1pm to tell us they need a gift letter showing what account this money came from and show it entering into Robert and mine account. Only to find out that we could use the money from the sale of our house. Which means for Robert and I that we now have to pay taxes on the $18,000 because you are only allowed to receive $15,000 as a gift. Thank you Veterans for causing us this hardship. So would we recommend you absolutely not. In fact as soon as interest rates go down we will be refinancing with another institution. I am extremely unhappy with your service or lack there of should I say.

Response from Veterans United

Robert,

Thank you for sharing. Let me be the first to apologize for the less than exceptional experience. I’m sorry we let you down. Our Client Advocate team is here to listen and look into this further as appropriate. Your feedback helps improve the service we deliver to our Veterans.
I hope we can help make this better. We sincerely thank you for letting us serve you all the same.

Very best wishes,
Kendra, Client Relations

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