Excellent service from start to finish! Wish I had known about VU a long time ago.
This is a great company to come to and you will get all the support you need and more.
I’m very thankful for the Veterans United team. They really don’t need a commercial because their commitment to customers speaks for itself. I’m very humbled when others thank me for my service, so I humbly thank you Veterans United for all you have done for me and the countless others you have made homeowners.
I don’t think we got the lowest or best interest rate. Customer service was mediocre at best. I was constantly calling trying to pull information as opposed to Jon and Kayla offering before I asked. This was THE MOST difficult process we’ve ever had to endure when buying a home. We will never use this company again and have shared our opinion with our family, friends and the public on social media. The loan officer was not working to get the best deal for the family, not out to help a family understand the veterans united process nor did he provide information of things we did not know, because WE DONT KNOW WHAT WE DONT KNOW. We are not the subject matter experts in getting a home loan. I know WE DID NOT get the best loan rate we could have. Kayla was hard to reach, my realtor and I had to call her several times, we went back and forth to many times. My realtor even stated that this was the most difficult process she’s ever seen.
Response from Veterans United
Melissa,
Thank you for taking the time to write. I want you to know our Client Advocates are available to take a closer look at this with you. If you have any lingering concerns or questions please tap us in. One of our Client Advocates will be in touch to help.
Very Sincerely,
Kendra, Client Relations
Great experience for me and I would recommend John and his team to anyone needing VA home loan assistance.
The process felt so smooth and simple with the guidance of this team.
The staff is awesome! Nate did a great job of following up and keeping us on task. I would recommend veterans United for anybody looking to purchase a home.
IMO this was predatory for profit with zero regard to veterans and their welfare.
Response from Veterans United
Thank you for writing, Kasie. This doesn’t sound like an experience we’d ever want you to have at Veterans United. It directly conflicts with our values and we're digging in to learn more. Dave from Client Advocate has reached out to address any other concerns you have with his contact info. If there’s anything we can do to help in the future, please tap us in. You can reach out anytime. We are here for you.
Very best,
Kendra, Client Relations
Coming into buying a house, I was like a lost puppy that honestly never thought I’d get approved. Everyone on the veterans United team broke their back at every step to make the process as simple as possible. I can’t leave out Anthony Tewogbade, he also did anything he could to help me anytime I needed it. They make the process so simple and smooth. Thank you!
Overall the experience was good. I feel like it took longer than it should and still do not understand why closing on both properties the same day was not an option. Luckily we were able to work it out and had an extra day in our old house.
Process near flawless. A couple small hiccups but never had concern. I couldn’t believe how smooth the process was.
The Veterans United team is outstanding . This team will walk you through the entire process step by step . The team doesn’t stop at just the sale of the house. They will help with the move , by setting up professional movers (my move was out of state ) , the best insurance rates , help you set up utilities and help other important decisions. Veterans United is a complete sales team . Their work is not only getting loans on homes but making sure your family is taken care of from the time the closing docs are signed to the family living experience in the new home.
Our experience with Veteran’s United was very good! Everyone was kind, professional, and helpful. We would definitely recommend!
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The whole team did a great job!
Thanks for the help!
