The reason I gave Veterans United a 3 is because the entire process after putting in an offer was aggravating to say the least. Mike Dianics knew quite a bit and answered very quickly. Kelcey Torrez tried to answer things for what she knew. She was not knowledgeable on how to deal with veterans. She also, repeatedly had me and the realtor send the same documents repeatedly but did not give a reason why. Majority of the time, she would ask for things and never explained what it was for and for quite a few things she was asking for the wrong things because she didn’t know what she was looking at or for. Maybe she is new? It wasn’t until I worked with someone else name Sarah I think and she was very helpful, explained things in detail. To bad she didn’t remain the loan coordinator. Also, I kept getting told I would meet standards but then last minute 4 days before close, I was told we didn’t meet and they didn’t my non borrowing spouses info. We did that and then they asked for more and more documents about the student loans. In the end, they didn’t need it and we still got to close a week and half later.
Response from Veterans United
Hi Diana,
Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary delays during your process. We are thrilled to hear that you had solid communication with your LO and Sarah. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Licensed Underwriters do comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary to close the loan. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. Please do reach out to us if you would like to discuss your experience further.
I have NEVER- in 20+ years in sales experienced the superb level of customer service I received from Nina Chapin and Team - including Taylor Fruit and Hannah. Ladies- you are quite simply The Best!!! Thank you for making it easy and not stressful. Promptly responding to the smallest question or task. And. Most importantly for CARING. YOUR LOVE for your customers comes across in all you do and communicate. And love never fails. ❤️
Thank you all so much!!
Mike & Kelly Morrissette
Newbury VT
This isn't my first rodeo buying a house using my VA benefit. Veteransunited made buying my home during this tough economy very easy for me. I was able to do most of the tasks using just my cellphone. Their personal are so friendly and professional with easy-to-use programs to process the home deal. I would recommend Veteransunited to anyone looking for a the best experience I've had buying a home.
I couldn’t have done it without them, the team was amazing, got everything done in a timely matter and helped worked through some obstacles!
We came into our home buying experience with VU after a really disappointing experience with Navy Federal. We were very stressed and worried about getting into a new home, but Horace and Ashley made this such a stress free and quick experience!
Our team did an absolute amazing job. Very quick with responses to all of our questions. They made our home buying experience easy as can be, we even were able to close early! We would recommend Veterens United 100% to anyone looking for home loan. Our realtor has even said that she will be recommending Dawn and her team to any vetetens that she works with.
This was the very first time I have used Veterans United. I believe it was the best choice that I could have made. I would recommend that all Veterans us this program.
What a fantastic experience!!! We love veterans united and we love our new house!!
The most streamlined, professional company for mortgage and re-fi needs. We’ve used Veterans United 4 times and won’t hesitate to use them again!
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Fantastic team. They handled pretty much everything for me, and kept me in the loop as soon as anything changed. They definitely made the gigantic stress of moving all the way across the country much more manageable. Thank you!
This was by far one of the best experiences I have had. The veterans united team was amazing. They were with me every step of the way and made the chaos of moving and buying simple and smooth.
Not every mortgage company is well versed in the VA loan process. This was by far the easiest mortgage process I have been through with my VA loan. Veterans United knows what they’re doing, the system is easy to work with, and the staff are knowledgeable and professional to work with. I highly recommend any veterans interested in financing or refinancing a VA loan use Veteran’s United, they are the best.
Overall great experience, everyone one the team was fantastic!
