Outstanding
There was zero guidance on the closing process. As soon as an offer was made all urgency left the team because they knew we would finance with VU. Zero follow up on payment schedules other than pawning our mortgage payment to another company. Avoid VU and save the headache.
Response from Veterans United
Hey Gabriel,
I’m really sorry to hear that you felt on your own once your offer was accepted. You deserved clear guidance through closing and better follow up around what to expect with your payments, and I hate that it felt like things lost momentum right when you needed more support. we’d really like the chance to learn more about what happened and talk through your concerns. If you’re open to it, please reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
After 19 years of globe-hopping, VU facilitated a soft landing into our dream home. Aaron Swanner and his team treated us with respect and dignity during one of the most stressful times in our life. They are quintessential professionals- experts at what they do mixed in with genuine compassion for humanity. Aaron referred us to an awesome agent and wrapped up our loan with a bow. He’s truly a ROCKSTAR and we will refer friends every opportunity we get!
Ready to see for yourself?
Experience first-hand why 357,147 homeowners give us a perfect score!
I have already told friends about y'all.
Thanks to Ryan for going above and beyond to make this home purchase possible 🙏🏽🙏🏽🙏🏽. Ryan and his team at Veterans United went out of their way to ensure things went as smooth as possible even with dealing with outside entities to procure everything necessary for the finalization of my home purchase. Can’t thank you guys enough for making this happen.
My loan officer Rhett Thompson and his team guided us through the home buying process and were exceptionally professional. The team kept us informed and communicated what was needed. We closed rapidly and my wife and I are new homeowners. Thanks team!
The team was super helpful and alway nice to talk to.
Ginny and the team are exceptional
Ready to see for yourself?
Experience first-hand why 357,147 homeowners give us a perfect score!
Since 2020, I’ve been with Veterans United Home loans & They have been “Wonderful”.
They are very caring & truly look out for the customer’s best interest. I will definitely refer friends & family to them.
Hunter and Jarod were amazing. They worked so hard to get us approved and was quick to update us on everything. We closed on our house yesterday
Veteran united is the way to go. They will make sure that you get everything that you qualify for. they will walk you through the process and be there every step of the way.
We had a wonderful experience. Our team who had assisted us was very helpful and knowledgeable every step of the way. Jessica Pratt was outstanding and couldn’t thank her enough for her assistance during this long process for our family.
The loan team was always there for me and answered every question I had. Justin Colley was very easy to work with.
A few instances of missed communication with the loan coordinator, with documents provided multiple times by either me or the title company that were missed and therefore created delays. Could be better communication, but otherwise a great experience.
