The team was very helpful and guided me thru the whole process.
Excellent Service! He worked hard and got me the best possible rates!
After 19 years of globe-hopping, VU facilitated a soft landing into our dream home. Aaron Swanner and his team treated us with respect and dignity during one of the most stressful times in our life. They are quintessential professionals- experts at what they do mixed in with genuine compassion for humanity. Aaron referred us to an awesome agent and wrapped up our loan with a bow. He’s truly a ROCKSTAR and we will refer friends every opportunity we get!
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I had a great team overall. Everyone was super helpful
Tony was the best. Very attentive, answered all questions when asked was an asset to this process becoming seamless. Chris my concierge was also great as well.
John and his team are absolutely wonderful. Very informative and professional. They make the home purchasing and refinancing so easy. I’m thankful for them.
My loan officer Rhett Thompson and his team guided us through the home buying process and were exceptionally professional. The team kept us informed and communicated what was needed. We closed rapidly and my wife and I are new homeowners. Thanks team!
There were numerous situations where my “team” was impossible to get in contact with taking over a day to respond or get info the was extremely time sensitive. I would never get updates unless I was constantly reaching out. I was told we looked good to close for multiple weeks until 3 days before our closing date I get told that “ Oh the appraisal hasn’t come back yet so we don’t think we can make the date” which resulted in the deal nearly falling apart. The only time that there seemed to be real effort put in was when I went and talked to another lender and threatened to go with them because they were responsive. Lastly the day of our closing my loan officer never sent the wire info and let us just walk into closing looking like idiots. Some of this I realize isn’t 100% Veterans United but they never did any of the things experienced professionals would do like making sure everything is on track.
Response from Veterans United
Hey Chandler,
I’m really sorry to hear how stressful your homebuying experience turned out to be. You deserved clear communication and timely updates every step of the way, and I can understand how frustrating it was to feel like you had to chase down information or deal with surprises so close to closing.
What you described isn’t the experience we want for our borrowers. The final days before closing are already busy enough, and delays with the appraisal or last-minute details can add a lot of pressure. I appreciate you sharing this feedback so we can take a closer look and learn from it.
If you’re open to it, I’d like our Client Advocate team to review your loan file and see what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, we’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Veterans United was wonderful made home buying easy Aaron Estelle and Melissa Spangler made everything run smoothly. Everyone I dealt with was helpful.
Mason and his team were excellent. The process was quick and stress free. I was pleasantly surprised and would definitely recommend.
Shane and his team were fantastic
We had a wonderful experience. Our team who had assisted us was very helpful and knowledgeable every step of the way. Jessica Pratt was outstanding and couldn’t thank her enough for her assistance during this long process for our family.
Exceptional service, I would not hesitate to call them again. Everyone on the team was outstanding. Every question, every change was handled with prop & courteous service.
Even my real estate agent commended their service. Thank you Team for everyone's service!
