Overall VU made this process easy to understand especially for first time homebuyers and smooth from start to close.
They always take good care of us. Very positive experience.
Awesome job
My personal advice: I had shopped around for a lender for a minute until I decide to go with Veterans United. I am very happy with the choice I made, you will be too. "Thank you, Mr. Kaplan"! Josh and his entire team were Great though out the process. They always kept me informed step by step and always had great follow-up. Thank you again.
Shane , Abby and the entire team were excellent to do business with (for the third time) Thank You
Aaron, Jackson, et al., you are appreciated and you do great work. Professional, thorough, and friendly to boot. You fought for me as I shopped around, but ultimately, it felt correct to show that loyalty to Veterans United (for sticking with me for throughout the months (year?)). You were admittedly not the "cheapest" offer, but big picture: the quality of service must be factored in, and that is clearly something you all have (quality). You stuck with Us, and that is something that counts for so much. I am not the easiest client to have (very annoying and full of questions), so here's to having survived putting up with me, haha. I apologize that it's taken so long to leave this feedback, but "better late than never," as they say. :)
My process was quite complicated and often disappointing, lacking organization and communication. I was told one thing, only to be told something completely different. Overall, this process should have been smoother.
Response from Veterans United
Hi Julian,
I’m really sorry the process felt complicated and disappointing. Being told one thing and then hearing something different is frustrating, and I understand why this experience fell short of what you expected. I appreciate you taking the time to share this feedback.
If you’re open to it, our Client Advocate team would be glad to listen and better understand what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Unorganized, unprofessional
Response from Veterans United
Hi Michael,
I’m sorry to hear this was your experience. Feeling like the process was unorganized or unprofessional is frustrating, and that’s not the standard we aim for. I appreciate you sharing this feedback.
If you’re open to it, I’d like to learn more and better understand what happened. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S.
Client Relations Manager
Tyler Oakley and team are fantastic. This is the second time we have used them and will continue to do so in the future.
Thanks to Bill Musick and his team, I was able to purchase my Dream home in GA. I closed in July and haven’t stop smiling since. Bill and the team made my process super smooth and answered all questions and concerns quickly and thoroughly.
Great
Josh and his team made the entire home buying experience easy. I appreciated all the help I was given and how accessible everyone was anytime I had a question.
We loved working with Aslyn and Charlie. They were byfar the most useful individuals. However, when these two were unavailable someone else filled in who did not have an communication skills. If it wasnt for Ashlyn and Charlie, things would have been different.
This is the second time I used Veterans United to buy a house and it was the best decision I made...twice. The whole team was helpful, communication was amazing, and the whole process was stress free. Thank you, Veterans, United for taking the stress out of home Buying.
My experience was uneventful, which is just the way I like for things to be in my life. I felt good & secure the whole way through the process. Have not a thing bad to say.
Response from Veterans United
Hi Angela,
Thanks for taking the time to share this. I’m really glad to hear the process felt steady and that you felt good and secure throughout. That’s exactly what we hope for.
If there’s anything more you’d like to share or clarify about your experience, our Client Advocate team is always happy to listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Highly recommended nobody else is going to care the way they do, the entire team works for you and everything go smoothly
Wow, where do I begin? Veterans United and my team of Adam, Amanda, Rich, and Shannon are all Rock Stars! I began my journey to homeownership without a clue, luckily these guys and gals were there every steps of the way. From outstanding customer service to personable interactions and did I mention they have streamlined their process, so you have your own portal that allows you to track the process/progression of your loan? Well, they do, and it's great. Veterans United doesn't just get you pre-approved and tell you to do ABC, they have videos, and articles that further explain each step of the process, detailing what to expect, why this step is necessary what the next step is. Simply put, they bring their a game every time.
Dalton was absolutely amazing! Made it so simple for me. Thank you!
