We hit a number of glitches along the way which delayed the process, but we got it done.
From the time I contacted Veterans United about my loan the entire process was quick and easy. With in a little over three weeks we were ready to close.
After 19 years of globe-hopping, VU facilitated a soft landing into our dream home. Aaron Swanner and his team treated us with respect and dignity during one of the most stressful times in our life. They are quintessential professionals- experts at what they do mixed in with genuine compassion for humanity. Aaron referred us to an awesome agent and wrapped up our loan with a bow. He’s truly a ROCKSTAR and we will refer friends every opportunity we get!
I had just started looking at houses unsure if I could get approved. Dean got me approved for what I wanted and made it happen! He’s a master at his art that’s for sure!
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The whole team performed outstanding, they worked with me hand and hand i cant thank them enough for helping me move my family to a better living situation.
My entire loan team checked in, helped in literally every way they could, and kept me fully informed of every step. They had someone find interest, electricity, water, trash, and gas services in my area. Offered to find moving services. Found me an amazing realtor that helped find my dream home. Just everything was great from the top dog down. Everyone seemed to want me to have this house as badly as I wanted it.
Veterans United and Ashley specifically have been my loan officer for over 10 years on multiple home purchases. Ashley has always worked with me through even the most complicated home buying situations, and Veterans United has always been able to offer me the best rates at the lowest buy downs. Their service is excellent and even when I have tried working with other lenders, the difference in service and reliability was so notable as soon as Veterans United was able to give me a comparable offer I jumped at the chance to come back with them.
My loan officer Rhett Thompson and his team guided us through the home buying process and were exceptionally professional. The team kept us informed and communicated what was needed. We closed rapidly and my wife and I are new homeowners. Thanks team!
Veterans United was easy to work with.
Wonderful service! Veteran’s United made the process of buying our new home a smooth process! I so appreciate everyone’s help!!
From start to finish the staff at Veterans United was awesome. They had a real challenge with our loan and overcame every obstacle and our loan closed and funded yesterday. The entire team was amazing. HIGHLY RECOMMEND!!!!
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I would've preferred for the people from VU to make more communication with me. There were to many times where my realtor had to tell me what they said. Basically leaving me in the dark most of the time.
Response from Veterans United
Hey Fabian,
I’m really sorry you felt left in the dark during your loan process. You deserve clear and consistent communication, and I hate to hear we fell short. I’d like us to learn more and see how we can make this right—please reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
The whole team kept the whole process on track. Thank you!
They kept in touch with you and explained everything.
We had a wonderful experience. Our team who had assisted us was very helpful and knowledgeable every step of the way. Jessica Pratt was outstanding and couldn’t thank her enough for her assistance during this long process for our family.
