The entire team at Veteran United were professional and extremely attentive to my unique circumstances . They guided me along the way through each steps in the process .
I was able to make informed decisions.
Thank you for ensuring my first-time home buying experience was smooth and effortless. Ryan and Richmond were by my side throughout, making sure I had everything necessary to facilitate this journey.
Veterans United made the process of buying a home super easy! Especially being first time home buyers. I couldn't have asked for a better team to help my Family and I through the process! 10/10!
I appreciate the due diligence and customer service-first approach of the Veteran's United Team. This is my second home mortgage through them and I will continue to refer Veterans to their services.
Aaron Guinn (Loan Officer), was exceptionally great! Aaron's professionalism, knowledge, promptness, honesty and his down to earth character and personality was like none other. Honestly, we believe that Aaron was a Godsent. We are very thank to have had him as our Loan Officer. Despite the moments of me and my wife feeling a little irritated from the rigorous and repetative requirements from the Underwriter/s, our Loan Officer, Aaron Guinn, always managed to remain very optimistic throughout the entire process. Thank you, Aaron! YOU truly are the face of Veterans United Home Loans.
Veteran United Is an Amazing professional team. They treat you like family. They respect you at all times during you purchase process.
I highly recommend this professional team to the world.
Thank you guys for all the help and making the process easy!
What a sensational team at veterans United. I was very blessed as they took care of me through the whole process. Bravo bravo brava!
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Don’t recommend VA loan in the future especially with 20% down payment
Response from Veterans United
Hi Eunhee,
Thanks for sharing your feedback. I'm really sorry to hear that your experience with the VA loan process was disappointing, especially with a significant down payment like 20%. We aim to make the homebuying journey as smooth as possible for all our borrowers, and it sounds like we fell short in your case.
I'd love to understand more about what happened and see how we can make things right. Could you reach out to our Client Advocate team? You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we'll get back to you as soon as we can.
Sincerely,
Claire S., Client Relations Manager
Great customer support from start to finish. Everyone on the team was available and helped answer all our questions quickly!
I loved the app and having the to do list. It made the process way less confusing for a first time home buyer who didn’t know what to expect with anything. I think the t shirt is cute too, I wasn’t expecting it and it adds a nice touch to the experience! VU made this process less stressful for me!
Overall great experience. Everyone that helped us were very friendly. They made the experience smooth and stress free.
After tons of research and reviews, I was hesitant to go with VU, but after using them for the purchase of my first home I would recommend them, they know what they are doing!
The entire team was a pleasure to work with. They made this process extremely easy and everything went really great. Thanks again!
