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5
56,180
4
8,304
3
1,275
2
558
1
398

Page 1802 of Unfiltered Reviews from Our Homeowners:

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5 / 5
Would Recommend
4 / 5
Would Recommend

I did not review my experience with my initial loan, as I felt at best it was handled very poorly, at worst a bait and switch was pulled on me with regards to rates, leaving me paying .75% higher of a rate than I was originally quoted. Therefore I did not want to put forth any effort to complete a survey. The refinance experience was much different. While I am still .25% over what I was originally quoted with my initial loan application, I feel that I was provided a deeper explanation of the costs, fees, rates, etc., and ultimately the cost to refinance through Veteran's United was cheaper than 2 other options I looked in to.

5 / 5
Would Recommend
5 / 5
Would Recommend

Great, fun and would highly recommend

4 / 5
Would Recommend
5 / 5
Would Recommend

Not to sound like I am beating a dead horse in regard to the comments above, but I can not express enough my satisfaction with Veterans United. I first originally spoke with Ryan who did the initial assessment, and then with Jeff. After a couple of emails and phone calls I began to work with Justin, and I thought how many more people will I need to deal with through this process. The thing is though Justin is the only person I needed. Justin worked ceaselessly to ensure that my packet was constantly as updated and administratively correct as it possibly could be. He kept me in the know and informed me of the next step 100% of the time. He calmed my concerns, and fueled my excitement to be purchasing my first home. When ever Justin approached me with a discrepancy, it was clear that he had already laid groundwork and done his homework on how I could alleviate the problem. I can't imagine what he did behind the scenes, because the amount of work I did seemed daunting. Justin shared my concerns and empathized when problems arose. Our jokes and banter came to be something I expected each phone call, but also something I enjoyed. I know that he worked tirelessly, as his name was common in our household. Every time I was even slightly unsure of anything my wife would say "I don't know, call Justin." The best part is that Justin encouraged that I reach him on any whim I felt necessary. After speaking with a military financial consultant I discovered that I had the opportunity to use a different program to purchase my home, and all the leg work that had been previously done would just transfer over with the correct calls through the correct channels. I learned that this switch would literally save me THOUSANDS of dollars. Upon hearing the news I RELUCTANTLY declined, but I just could not fathom my first home purchase with out Justin. He had literally done, so much for me that I began to consider him a friend. Bottom line is the Veterans United gained my business even when I had better opportunities, because of Justin Napier. I will emphatically suggest and recommend anyone in the market to Veterans United, but there first phone call will be Ext.3515

5 / 5
Would Recommend

Burt made the whole experience of finding a new home very enjoyable. He was very knowledgable of the real estate market in Ocala. He quickly learned our likes and dislikes in finding the perfect home.

5 / 5
Would Recommend

Oustanding experience for our first home!

5 / 5
Would Recommend
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3 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend
4.5 / 5
Would Recommend
5 / 5
Would Recommend

I would definitely recommend Veteran United. My realtor was at first concerned about Veterans United being so far away from Tennessee but she commented several times how smooth the entire process and closing went!

5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

Kody and his assistants were very helpful and patient throughout my loan process. They responded very quickly to any questions I had and were very honest and upfront. Thank You!

4.5 / 5
Would Recommend
4.5 / 5
Would Recommend

This organization is good for veterans to obtain a great experience in Home buying.

3.5 / 5
Would Recommend
5 / 5
Would Recommend

There isn't much to say except everyone was awesome. Harris was so great to work with. Thank You to everyone. Brent Ferguson

5 / 5
Would Recommend
5 / 5
Would Recommend

Casey Martin and Lauren Way are true professionals,they great representatives of Veterans United Home Loans

4.5 / 5
Would Recommend

Definitely promote

4 / 5
Would Recommend

Great job.

4.5 / 5
Would Recommend

I was very pleased with Spencer's work and have no complaints once I got to him. If one thing could have changed it would be when I was in the Lighthouse Program I was continually bounced around from different representatives. It wasn't horrible but it was a little frustrating that I received different information from each one when I was trying to improve my credit. Overall though I was very pleased with the service.

5 / 5
Would Recommend
5 / 5
Would Recommend

Jeremy Henry's service to me and my family does not even come close to fitting on a 1-10 scale. He is passionate about his work and getting the best for his clients. He kept me informed through the whole process. Three words come to mind when his name pops up: 1) Professional 2) Accessible 3) Caring. It has been a great pleasure to deal with Jeremy

5 / 5
Would Recommend

I want to thank you for putting people in place that know how to deal with people and are knowledgeable. It's been a pleasure working with them.

5 / 5
Would Recommend

See all 66,715 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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