If you are a veteran looking to finance an original mortgage or to refinance an existing mortgage this is the company. This company truly cares about and respects veterans.
Just completed a refinance with Tom and his team. It was quick, simple, and completed with very little effort on my side which is a plus!
No, I would not recommend to anyone at all especially servicemembers.
Response from Veterans United
Thank you for this information David. We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
First time using Veterans United. It was above average experienceCommunication with my loan specialist was fair but would not get my recommendation.We closed late, we had multiple last minute request, last minute changes, lwst minute request which could've been prevented through due diligence and communication.Overall, still grateful. Thank you Veterans United for helping us purchase our new home!
My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!
Thank You for all that you do for Veterans
The VU associates on our team were all professional and personable and made our experience a very positive one. Loan Specialist John Lyman, in particular, made the complex mortgage approval process much simpler by taking time to explain all of our loan options and requirements in detail. He was always quick to respond to or (many) questions and provided excellent customer service through closing day. I also appreciated the MyVU portal, which made document receipt and delivery a breeze. I would not hesitate to recommend VU to anyone looking for a VA mortgage loan!
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The team at Veteran United made my home purchase so easy. Everything was flawless, professional, caring, patient and creative. Being able to do everything online and to arrange closing without having to be physically present was an incredible help to me. Excellent company with an amazing team!
Using Veterans United for home loans is a hit or miss. I have had 1 good loan servicing interaction and 2 bad.
Response from Veterans United
Thank you for this information Jesse. A member of our Client Advocate Team would like to discuss this further with you, as consistency is key, no matter if you work with us once or five times. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve.
