Roger was very attentive, even working over the weekend to ensure that I could make an offer fast in the hot Ft. Lauderdale real estate market. I really liked working with him and think that his very high level of service is why I would recommend Veterans United to my friends and family.
Our loan officers, Brandon and Cameron, were both very knowledgable. They had answers right away for all of our questions. They were always available and worked on our file nonstop to move things along as quickly as possible. We previously worked with a local company and they were hard to reach, we were always contacted by someone different, and in the end we realized they just lacked professionalism. Working with VU was like going from night to day. It's very refreshing to work with such an amazing company with top notch customer service, and the absolute best team we could've asked for. Thank you for making our dream a reality.
Billy Abney was great and very understanding about us personally. He and his staff were awesome in keeping us informed on the progress of our loan. Great job!!
It was an overall easy process, a little stressful at time but overall the customer service was excellent. Thank you much for the help.
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I GIVE THE COMPANY AN A+, BUT I WUILL SAY AS FOR THE INSPECTORS & WHOEVER TOLD ME THE HOME IS READY TO MOVE-IN, THEY NEED TO BE RE-EVALUATED!!!!!!!! AFTER MOVING IN, WITHIN 2 DAYS, I FOUND SEVERAL LIGHTS OUT, AN ENTIRE LIGHTING AREA IN KITCHEN IS NOT WORKING! A WHOLE WALL OF OUTLETS DO NOT GIVE POWER, & JUST FOUND OUT WHEN TRYING TO GET PHONE SERVICE, NONE OF PHONE JACKS ARE CONNECTED OUTSIDE!!!!!!!! IF I HAD NOT CHOSEN TO GO WITH U-VERSE, I WOULD NOT HAVE A LANLINE!! I UNDERSTAND A LOIT OF PEOPLE NOW DAYS GO CELLULAR ONLY, BUT BEING DISAB;LED I REQUIRE A LANLINE!!!!!! I NOW HAVE TO CONTACT MY HOME WARRANTY COMPANY TO FIX ALL THESE THINGS THSAT SHOULD HAVE BEEN FOUND DURING THE INSPECTIONS, I HAD 3 DIFFERENT PEOPLE CHECK THIS HOME BEFORE THE VETERANS UNITED WOULD FUND IT!
OVERALL, VETERANS UNITED GETS AN A+, INSPECTORS AN F!!!!!!!
It was a good experience.
The Veterans United team worked very hard to keep the loan process moving and to resolve every issue that came up as quickly as possible. They were quick to answer all of my questions and they kept me up-to-date with with news of what was complete and what needed to be done to keep things moving.
With the help of Albert,Leann, and Holly the seemingly endless paper work went quickly and painlessly.
The process was very good and when our first loan processer, departed before the loan was completed and Matt Mathews took over he processed the loan at the same level and took very good care of the loan. I would rate VA at an excellent level of people handling.
From beginning to end it was a pleasure working with the staff at Veterans United. I was treated with kindness and respect throghout the entire loan process. I started with the lighthouse program
and they informed on how to get my credit score to pre qualification level. After that the road to those magical words "clear to close" was handled with a wonderful group of profesionals. Thank you Veterans United I am now a happy homeowner. Rodney D. Fletcher
Andrew B. Was great!!! He was able to get the loan amount we applied for, not only that but he was able to get our credit card paid off in the closing!!! He also made it very easy to sign the paperwork while over seas with docu sign, power of attorney, and other methods, witch made for a easy process for my wife! To top it all off we got over $1000 back in a check after closing...... Thank so much for the great experience!!!!!
Danny was there for us. Had the answers we needed, never a delay in getting back to us. Smoothest application and approval ever. You have our thanks.
I would highly recommend veterans united to fellow veterans and family members.
Dustin fritz and Eric soetos were amazing
A lot of lenders see a VA loan as a burden. It is sad. Veterans United made me feel like a veteran should feel; Honored. I can't say enough how every person on the team was nothing but perfect. I am proud to be a referral source for them. I think every veteran should work with VeteransUnited, as you will feel not only the basic respect, but one that honors your service.
Steven was absolutely amazing. He was extremely nice, caring and thoughtful. He sent us a gift to celebrate our first new home and we have it propped up in the front porch. He made sure we were taken care of and I truly appreciate his help in making this process easy. We highly recommend him to anybody buying a home with a VA loan. Thank you!
Michelle has been awesome to work with on both processes. She's very professional, courteous and provides an optimal level of service! Her best practices should be shared and emulated.
Best experience you could ask for!
I want to thank our loan officer, Mike, he made the home buying process virtually painless. He stayed in constant contact with me and my wife throughout. I can't remember a single day where we did not communicate with him. He treated us as family and we are very grateful for that. Everything went smoothly and surprisingly quick. If I had to do it all over, I would definitely do it again.
No other company has ever treated us so well and with so much respect. You guys definitely know the human side of the process.
Thank you so much!