We are so happy we decided to work with Veterans United. From the very beginning, they made the entire mortgage process simple and stress-free.The application process was seamless. I was able to fill out the entire application online in just a few minutes. Within 20 minutes, I received a call from my mortgage consultant who reviewed the application with me and answered all of my questions. He was very knowledgeable and tool the time to fully explain everything we were doing.Veterans United, helped connect me with a realtor and within an hour, we were on the phone discussing our wants and needs in a home. I couldn't have asked for a better team of people, Ben, Matt, Emily communicated everything we needed to do and upload via text, call, e-mail, and through the user-friendly app. They were available at all times, and now looking back on the journey, they made buying a home very stress free and enjoyable.On closing day, everything was well organized. The closing documents were already prepared when we arrived, so we didn't have to wait. The closing specialist walked us through signing in a clear, understandable way.Even after closing, Veterans United has continued to provide great service. I would highly recommend Veterans United to anyone looking for an excellent mortgage experience. Their professional, responsive team made what can be a stressful, complicated process very straightforward and simple!
Such an amazing and seamless experience throughout. I am so thankful for this team!
I 100% loved the home buying experience through Veterans United!!!
If I buy again in the next 10 years I will definitely go through Veterans United again!!
Overall the Veterans United team gets a 10 from us.Clint Hamilton- 10
Erin West - 10
Max Parry - 10
Aimee Wine - 10
Amazing team- made everything so easy, simple instructions for everything. Answered questions quickly.
Just great experience!
Thanks
The hours of the VU team are very limiting (0800-1600 CST) in the sense that military personnel who will be using them may be calling from all over the world, and they only answer calls 8 out of the 24 hours of the day. A 24-hour team would be very helpful and streamline the process. Be prepared to move your life around being available for calls, etc while they are working, else slow the process down. A lack of initiative and sympathy from the VU team was apparent through the entire process, which forced our closing date to the right. I will tell everyone I know how bad my experience was with VU, to try to save others from a similar fate when buying a house.
Response from Veterans United
Joel, we appreciate your honest review. You have helped us understand one critical way we might improve our service. So much effort goes into every loan application to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Thanks for supporting us to buy our first home! Great, seamless experience!
Our time with veterans united was amazing. We had a great team that was constantly there to answer questions and take the burden off us the best they could. When things went sideways with our loan, our team went above and beyond for us and made sure we were able to get the loan and buy our dream house!
That's to the team yall really make dreams come true !!
Overall pleasant experience, MVU was attentive and supportive along the way and made being a home as easy as possible.
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Veterans United was by far the best people I’ve worked with. They helped me with any and all questions and the steps about using my VA loan. They have great staff who have your best interest in mind. I would highly recommend them!
I recently had the pleasure of working with Veterans United for my home buying journey, and I must say, it was nothing short of exceptional. From start to finish, their professionalism, dedication, and unwavering support truly set them apart as a remarkable entity in the realm of home financing.Right from our initial consultation, I was impressed by the level of expertise and personalized attention provided by the team at Veterans United. As a veteran, I felt a strong sense of camaraderie and understanding throughout the entire process, which made me feel truly valued as a client.The communication was impeccable; I was kept informed at every step of the way, and any questions or concerns I had were promptly addressed with clarity and patience. The team's commitment to ensuring a smooth and stress-free experience was evident in every interaction, and I always felt like my best interests were at the forefront of their efforts.Moreover, the efficiency and proficiency displayed by Veterans United were truly remarkable. They navigated the complexities of the home buying process with precision and skill, ensuring that everything progressed seamlessly and on schedule. Their attention to detail and thoroughness instilled a sense of confidence in me, knowing that I was in capable hands.In the end, I found my home with the help of Veterans United, and I couldn't be more grateful for their unwavering support and dedication. Thanks to their expertise and genuine care, what could have been a daunting experience turned into a smooth and successful journey towards homeownership.In conclusion, my experience with Veterans United exceeded all expectations, and I wholeheartedly recommend them to any veteran seeking a trusted partner in their home buying endeavors. Thank you, Veterans United, for your outstanding service and for helping me achieve my homeownership goals with such ease and professionalism.
