The underwriter and appraiser that were assigned to me caused unnecessary delays in my home purchase. There should be a better vetting process for who is able to work for/with Veterans United. The randomly selected appraiser wouldn't speak to anyone except the loan officer and was only reachable by email for most of the time until we got his real phone number from the sales agent. VU should require appraisers to have more communication with the actual Veteran that is trying to buy a home. I should not have to do my own investigative work just to contact the appraiser so that I can ask detailed questions about the repairs that are required to make sure there is only one re-inspection needed because I pay for each re-inspection.
My entire experience was great from start to finish. The entire team worked well with me. Even the harder to get items
great experience, all very professional,
Very fast moving people and eager to get things done. Great company.
I don't think buying a home is an easy process especially in this present market. I hope I never have to do this again and I think my wife would agree. However if I had to I would pick no other group of people to guide us through this process. Exceptional is not a strong enough word to describe everyone that
Had a helping hand in getting my wife and I into a home. We will be great full to all and I thank you all.
Sincerely,
Loren and Tamara Morse
USMC
Much better service this time around. All the people I worked with were professional. Timely updates, only a few issues which were dealt with expeditiously.
Everyone that we worked with were kind, friendly, understanding, and helpful. I highly recommend this team of professionals. Our home buying experience was exceptional. You can take this review to the bank. Sincerely, Fredrick James.
Ross and Jim were superb. Knowing I had trustworthy people on my side made the first-time homebuying process such a relief.
My experience was truly amazing. Highly recommend Veterans United to anyone.
Just Thank you !!
I just wanted to thank all of the folks that worked very hard behind the scenes.
Veterans United Home Loans "The Veteran's Dream Team"
Response from Veterans United
Raymond,
Client Advocate is here to listen if you'd like to share more with us. We're in the office during business hours Monday through Friday, but please reach out anytime you'd like. We're just a call or email away.
Sincerely,
Kendra, Client Relations
The whole team at veterans United made my first homebuyers experience amazing. From the first phone call I had with the credit consultant Shanna, through my realtor Becca, the loan officer Aaron, loan coordinator Alyssa, and concierge Justine, the process went smoothly. Thanks again everyone!!
Jamie was AMAZING! I know I wasn't his only client but I felt like I was. My questions were answered so promptly! The whole team - Spencer, Mike, Jamie, Lauren, and Brittany - were the Dream Team! Knowledgeable, friendly, compassionate (lost my father during this process). I felt valued by all team members. When the Sellers needed to close early (6 days after earnest money) Jamie made it happen.
The comrraderrie was like being back in the military...Great experience!
