Veterans United Home Loans made our first time home buying experience wonderful. From the first phone call, to closing every step was professional and friendly. Thank you Veterans United for helping us purchase our dream home.
Great support with helping with all my questions that I had with this being my first house morgage. Every one that I worked with through this process was very knowledgeable and was very quick to respond to emails and phone calls.
Katie went above and beyond her duties in assisting me. I have not encountered that level of support before in a loan provider officer. She was direct and to the point with what needed to be completed. She was pretty proactive in contacting me about getting things done and reminding me that those things needed to be done sooner than I was getting them done a few times. Overall I would rate her performance as quite remarkable.
As far as the overall company experience, I would recomend changing the time in which documents are sent out in the mail. Two days to check email is not that long of a time limit. Unlike most people I am not checking my personal email, unless special circumstances require it more that 2 times a week. I am satisfied with the experience.
My loan process started with a call from Jeff mize.He explained the program for me and did a quick pre-approval forme.We then started the process of gettin me quilified and got me in touch with Donna Stafani which ended up being a great agent.Jeff was great and explained everything to me.He got me going then with Don Neely just as proffessional and great to work with as Jeff was.Then to wrap everything up i was introduced to Billy Watkins didn"t work that much with Billy but was still impressed with service.I would recomend Veterans united to any Veteran out there.Thanks again for everything and getting me thru this process.
We had tried three other times to get a mortgage and could not get approved, but VU got the loan done for us. Thank you for all your help.
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This was my second home purchase and the second time I used Veterans United Home Loans. At first, I decided to get preapproval through my bank (Navy Federal C. Union). However, the experience was nothing compared to my first experience with Veterans United that Keith Andrews helped me secure. The communication with my bank's lending officer was poor to say the least. That's when I picked up the phone and contacted Veterans United, remembering my first experience. Michelle Modtland did an incredible job and most importantly kept in touch w/ me on a daily basis; just like Keith did with my first home purchase. I would definitely recommend VUHL to a friend and if the day comes to purchase another home, I'll be back as well.
I would recommend Veterans United Home Loans to everyone who has tried to get a home loan. This experience has been the very relaxed and comfortable to deal with a loan company. I am glad that I was able to get help with my loan without any type of hassle or mess. Nick, your representative was outstanding and made me feel at ease. I would highly recommend him to all who would want a home loan. If your other employees are have as good as Nick, you got the best. Thank You again Nick of Veterans United Home Loans.
Steve did an outstanding job. I worked with him for a year trying to find a home wanted. He was very responsive and honest. His word was bankable you could count on it. Good to see there are still honest people out there.
Very Happy for the excellent service you guys gave me...Its times like this that make me feel very happy for beening able to serve my country and in return im granted with great people that understand the sacrafic's our troops go threw these days and are willing to go all out to help us get our future homes...Thank You
Steve and James were the best. They responded to my answered all my questions promptly. If for some reason they were not sure of something, they would find out and call me back. They also updated me with the status of my loan almost daily. Steve is very knowledgeable, he immediately gained my trust. I knew that both he and James had the best intentions and that we were all striving for the same goal. I would definitely recommend VU to all my service member colleagues. Thank you all so much.
Absolutely awesome. In my business, I work directly with many mortgage loan officers and the companies they represent. Not one of them compare to the level of service and professionalism that we experienced from Veteran's United. Keep up the awesome work!
Jenni and I would like to thank Roger Modde for all of his hard work and effort in helping our dream become a reality. We are now officially home owners once again and we have him and Veterans United to thank. Where so many said no, not even possible, Roger and Veterans United said yes, and he did so with no pain or complications. I will highly recommend Veterans United and Roger specifically to any and all that can take advantage of such a fantastic company that provides outstanding service.
Roger is an asset to his company and I would like the opportunity to convey that message to his superiors.
it was an extreme pleasure working with you and your loan company. Matt Murphy was very polite and kept us up to date on everything going on. Will recommend him and your company to anyone I know that is looking for a home loan.
We were very happy with the level of service that we received from Veteran's United. Our loan officer, Kevin McMillen, was wonderful to work with. We always received quick responses from him and he always answered our questions and helped us throughout the entire process. We also worked with Taylor Clark when our file was ready to be submitted to underwriting. He also provided us with excellent service. Everyone was always very friendly and eager to help.
Veterans United has been more the outstanding. Our loan officers went above and beyond for our family and we could not be more thankful. Everything from handling our file in a timely matter, making sure we are well informed of the home loan process, step by step to sending us a house warming gift. They realtor we found through them was just as outstanding and we enjoyed working with her. They truly are wonderful! Our family Thanks everyone from Veterans United from the bottom of our hearts!!
Very picky underwriting.
Ryan and his team were knowledgeable, dedicated, and professional. At times, the process felt complicated and impossible but they never gave up on me. They were so vigilant that my closing could not have been more smooth. I felt that Ryan and Joe cared for my individual success, and I would give them my absolute highest recommendation; they will adopt your challenges and treat you better than family.
There seemed to be no one who could be contacted outside of normal business hours. This was difficult for us when we tried to make decisions about bids.
Mr. Ratliff was invaluable throughout the purchase process. Not only was he able to answer my more complicated research intensive questions, but he also provided me with the guidance that I needed step-by-step from the initial generic contract all the way to the title company. My contract completion did end up taking longer than expected; but this was not at all Scott's fault as he was always responsive and knowledgeable. Even in the face of problems created by the other parties (appraiser delays, seller delays, etc.) he was still knowledgeable and easy to get in touch with. I am not a cynical person by nature, but I have found it to be extremly rare to find people that are truly great at their job. Scott Ratliff is an exception as his performance on my loan was every bit of exceptional! Within the next 12 months I intend to purchase investment property and I assure you that I will be giving Scott Ratliff and Veterans United my business.
Casey was the reason I decided to go with Veterans United. He was very professional and I felt like I was in very capable hands.