The loan process was a nightmare, we felt disrespected, and poorly informed of what was needed and why it was needed. Everyday there was another batch of documents that we had to provide to prove we weren't crooked. As a Veteran and a 33-year employee of the State of Kansas it was insulting.
Response from Veterans United
Kent, we appreciate your honest feedback. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families obtaining the loan. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
Speedy with responses and always happy to answer my various first time homebuyer inquiries - no matter how many times I asked the same question!
We had the pleasure of working with Michelle and her team, and we cannot recommend them highly enough. Not only did they provide exceptional service throughout the lending process, but they also went above and beyond by offering invaluable tips about the local area and other useful information! Their dedication and extra effort made the experience as smooth and enjoyable as can be.
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Absolutely loved the hassle free professional and expedient service. Was always treated with respect and appreciation for my service. I will recommend everyone I know who to team up with to purchase a home. I was able to close in just over three weeks, fantastic!
Had some mild issues with communication and delays that occurred, but everything worked out in the end
However, the primary reason that I would recommend Veterans United and Ryan to a friend or family member was due to previous experience and not this one
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I appreciate all of you for your help. Good people to work with. Thanks to you all
Might not have much of a perspective being that I'm a first time home buyer. However, I believe that the experience was as good as it could have been. Thank you to everyone for the hard work!
