Absolutely, without a doubt one of the best home-buying experiences a person could hope for! From the very first phone call, all the way to signing day, my Veterans United team was so kind and helpful. Walked us through every single step, excellent communication - honestly couldn’t possibly be happier!
I would recommend to any and all veterans that are looking for a VA home loan. Everything was smooth,fast,and very supportive through the whole home buying process. Especially being a Native American Veteran they have showed us the outmost love and support. We truly appreciate everything Wes Dyer, Matt,and the loan team have done for us. This is truly a dream come true!
The team at Veterans United go above and beyond b the call of duty to deliver exceptional service. I would not only recommend them but will use them again in the future.
Bryan was a great loan officer, he had communicate with me and kept me posted with the status of the loan. As for the rest of the team, they were OK, they didn't reach out as much, and they also did not responded to my emails.
The team Andrew, Becca and everyone else involved were so helpful from the first phone call. Coming home from deployment and never purchasing a house before I thought I was going to be overwhelmed but instead because of this team always being available, transparent, knowledgeable and absolutely helpful made this process so easy! I can honestly say this has been a great experience because of the team there that helped me!
Overall good job experience
Emmett, Kayla, Michael, and Dustin were great to work with. Would definitely recommend them to any other family or friends looking to start their home buying process.
Everything that the Veterans United did for Darla and I was excellent
They worked completely with me from showing the place to the closing. Allison Bassett stayed in touch with me throughout the entire process. I would recommend any veteran purchasing a home to go to Veterans United. Not the best photo I’ve taken but it’s the best one I could get!
Outstanding job.
The main loan officer Marlon Galbreath only talked to me very little, and when he did I got very frustrated when He would ask me questions that he should of already had information provided from people like Greg Fallert who was very informative and kind and did the work not Marlon Galbreath !
Response from Veterans United
Hi Ruth,
I really appreciate you opening up about your experience. I’m so sorry to hear that you felt let down by your loan officer and left to navigate a lot of this on your own. When communication breaks down—especially from the person who’s supposed to be leading the way—it’s incredibly frustrating. You deserved better, especially as a first-time homebuyer.
It’s good to hear that Greg was a reliable and kind presence during the process—I’ll be sure to pass along your kind words. But you shouldn’t have felt like the responsibility was falling on him to fill in gaps or pick up the slack. That’s not how we want our teams to function, and we take that seriously.
If you’d be willing to connect, I’d really like to get you to my advocates to learn more about what happened and make sure your feedback gets to the right people here. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and I’ll make sure someone gets back to you if you reach out outside those hours.
Great service.
Using Veterans United for the third time now is now just for convince, choice, or anything else. Using Veterans United is solely due to the expertise, friendliness and streamlined processes to ensure my family is happy, comfortable, stress free and aligned through buying our new home! I recommend Veterans United and have our realtor now who is going to be working with them also now!
Underwriters wanted ridiculous documents at the final week of closing. Made my first time buying a house a stressful event, not an exciting event like it should have been.
Response from Veterans United
Hi Joshua,
Thanks for sharing this—and I’m really sorry your first homebuying experience felt more stressful than exciting. That’s such a big milestone, and it should’ve been something to celebrate, not something that left you feeling frustrated and exhausted.
I know underwriting can feel overwhelming, especially when requests come late in the game. When it starts to feel like a moving target—especially in the final week before closing—it can really take the joy out of the whole process. I'm sorry we put you through that, and that it made what should’ve been a moment of pride and accomplishment feel more like a struggle.
If you’re open to it, we’d love the chance to learn more and make sure this feedback is shared with the right folks internally. You can reach us at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to leave a message anytime.
Only problem with loan process was never ending request for forms. All worked out but loan approved in time expected.
Both DJ Leverton and Kurt Lofton were absolutely great to work with. I was buying a home in Texas while i was working/living in Alaska. Both of these individuals went above and beyond to make this process move along as smooth as possible. Both DJ and Kurt were available via email and phone calls as needed, especially with the many questions I had.They always were calm and understanding helping ease my anxiety of the home purchase process. In the end once we closed, I was truly grateful that they actually cared and it was not just their job.Without question, I will use Veterans United on my next home purchase--some years down the road--Jerry McGee (Army Veteran)
Professionalism and expertise are key words in describing my experience with VU. Highly recommend for Veteran first-time homebuyers.
This is an All Star team. Professional, proactive, personable and exceptionally competent. 10 stars out of 5.
