Wes and the team were great! We really appreciated their hard work to close in time and to keep us informed throughout the process. This is the 2nd time we have worked with Wes and team, and we look forward to the next time!
Every step in loan application and getting -pre approved and making offer on home and then everything went as what veterans united said it would and closed in 23 days
Everyone I worked with during the process of getting our new home was awesome. They made the process as easy and simple as it can be. We couldn’t be happier
Veterans United is very straightforward and knowledgeable on how everything works. Highly recommend.
Jordan and his team were amazing. They helped with the entire process and did great work. I am very happy with their assistance and would highly recommend their services.
The team at Veterans United go above and beyond b the call of duty to deliver exceptional service. I would not only recommend them but will use them again in the future.
My file was passed around to many people and nobody fixed the issues after I presented them. I didnt feel appreciated after I closed.
Response from Veterans United
Hi Patricia,
I really hate to hear how this all unfolded. Feeling like your file was bounced around without anyone taking true ownership—and then closing on your home without so much as a thank-you or sense of appreciation—just isn’t how this should go. That’s not the kind of service we aim to provide, and I’m genuinely sorry we let you down during such an important time.
If you're open to a conversation, please reach out at 1-800-212-5200 or email ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST—but you can leave a message anytime, and I’ll make sure it gets followed up on.
They worked completely with me from showing the place to the closing. Allison Bassett stayed in touch with me throughout the entire process. I would recommend any veteran purchasing a home to go to Veterans United. Not the best photo I’ve taken but it’s the best one I could get!
My Nickel...
EMAILS: Date Stamp the subject line mm/dd, use as a reference and stay on subject so Notifications, Action items and Status reports can be follow chronologically. Much time is wasted and causes confusion searching through any email over three pages...Hopefully one of the team members could, using AI, create a PERT diagram, a process flow chart for the client to visually see the steps to a successful Escrow.
Otherwise it was an interesting experience successfully navigating the ups and downs, kudos to all.
Jakes team is all about business. Mr. Bellamy is also very professional and quick to work with. The only thing Jakes team can't do is get rid of the nerves buying a home.
I love VU! Smooth and easy. They are there every step of the way!!
Getting approved, the process, and closing was very easy with Veterans United. I highly recommend to any veteran.
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Tommy and his team were wonderful.
We have bought three houses over the years with Veterans United and each experience has been uniquely wonderful.
Both DJ Leverton and Kurt Lofton were absolutely great to work with. I was buying a home in Texas while i was working/living in Alaska. Both of these individuals went above and beyond to make this process move along as smooth as possible. Both DJ and Kurt were available via email and phone calls as needed, especially with the many questions I had.They always were calm and understanding helping ease my anxiety of the home purchase process. In the end once we closed, I was truly grateful that they actually cared and it was not just their job.Without question, I will use Veterans United on my next home purchase--some years down the road--Jerry McGee (Army Veteran)
Tim and his crew were awesome. They walked me through everything. Make sure that I understood if I didn’t understand it. They took the time to explain it to me kept me up-to-date with everything and was always willing to help. I recommend them to anybody and everybody if I ever buy another house, I will use them again. Thank you all for your help. You made my first time buying a home a great experience.
