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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

439,471

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

The entire team was super amazing to work with! Huge shoutout to Caytlin, Josh and Kris. They were always on top of everything and always kept us in the loop. Would definitely recommend them to and friends and family!

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
Would Recommend

Overall solid. Had a better time with the buying agent vs the selling agent but .500 isn’t bad.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

1.5 out of 5 Stars

I wanted someone else for my loan coordinator, but I was forced to use her even at the end when I asked 3 times for someone else.I found nothing was explained, I was forced to repeat actions over and over. It reached the point that I almost walked away from signing for the house. If I hadn't needed a house ASAP I would have walked away when I found out she was still on my case when I was signing papers

Response from Veterans United

Hi Frank,
I’m really sorry to hear about your experience. Feeling like your requests for a different coordinator weren’t listened to, while also having to repeat steps without clear explanations, sounds incredibly frustrating. I can understand how that would leave you feeling worn down to the point of almost walking away, and I hate that this was the experience you had with us.

That’s not the kind of support we want for veterans and their families during such an important process. I’d like to make sure your concerns are fully heard. If you’d be open to sharing more, please reach out to my team of advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday.

5 out of 5 Stars
Would Recommend
Photo submission from Tearrion W.

The team at Veterans United go above and beyond b the call of duty to deliver exceptional service. I would not only recommend them but will use them again in the future.

headshot image of Shawn Workman

Loan Officer: Shawn Workman

NMLS# 169957

5 out of 5 Stars
Would Recommend
headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

5 out of 5 Stars
Would Recommend
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend

Outstanding 😊

headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend
headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars
Would Recommend

This is my second time using Veterans United and I’ve had nothing but positive experiences

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend

Torri was awesome!

headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

5 out of 5 Stars
Would Recommend
headshot image of Ron Rowe

Loan Officer: Ron Rowe

NMLS# 2292095

5 out of 5 Stars
Would Recommend

Andrew, Emily, and Walter made this entire process as smooth a mission as I have ever been apart of. Thank you VU Team for all the hard work and thoughtfulness.

headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
Would Recommend
Photo submission from Dennis L.

They worked completely with me from showing the place to the closing. Allison Bassett stayed in touch with me throughout the entire process. I would recommend any veteran purchasing a home to go to Veterans United. Not the best photo I’ve taken but it’s the best one I could get!

headshot image of Mitch Casteel

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Easy process...of course lots of paperwork, but they guided me the whole way and just made it easy absolute friendly staff and very knowledgeable.

headshot image of Maggie Schuh

Loan Officer: Maggie Schuh

NMLS# 1873211

5 out of 5 Stars
Would Recommend

The process for buying a home was not as grueling as I thought it would be, and I believe a lot of it had to do with the Veterans United team.

headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend
headshot image of Justin Wandel

Loan Officer: Justin Wandel

NMLS# 1721211

4.5 out of 5 Stars
Would Recommend

Though it was long and arduous Johnny and Katlyn were a blessing.

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

4 out of 5 Stars
Would Recommend
headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

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5 out of 5 Stars
Would Recommend

The online site and the app made everything so easy

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

And so would my realtor!

headshot image of Eric Marcille

Loan Officer: Eric Marcille

NMLS# 1435911

5 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend
Photo submission from Jerry M.

Both DJ Leverton and Kurt Lofton were absolutely great to work with. I was buying a home in Texas while i was working/living in Alaska. Both of these individuals went above and beyond to make this process move along as smooth as possible. Both DJ and Kurt were available via email and phone calls as needed, especially with the many questions I had.They always were calm and understanding helping ease my anxiety of the home purchase process. In the end once we closed, I was truly grateful that they actually cared and it was not just their job.Without question, I will use Veterans United on my next home purchase--some years down the road--Jerry McGee (Army Veteran)

headshot image of DJ Leverton

Loan Officer: DJ Leverton

NMLS# 1407046

4 out of 5 Stars
Would Recommend

Very straight forward and simple home buying process for a first time home buyer. They made the process easy for us to understand and communicated every step of the way. They even sent us a gift basket including toys/treats for our pup that we only mentioned once! Between their easy process and Nico's attention to detail, we couldn't have asked for a better experience from this team!

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Randee Barr

Senior Loan Officer: Randee Barr

NMLS# 634652

5 out of 5 Stars
Would Recommend
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Tim Tallis is very dedicated, and his professionalism is out the roof! Along with the whole team that stock with me until the end of the home buying process. The team assisted me in every possible way I could have needed, and answered every question I had. I had a great experience. A big THANKS. I Would definitely recommend Veterans United.

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

More Reviews

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