The people on the team were wonderful: patient, understanding, and willing to do as much as they could to ensure expediency on the application. They were also willing to do what they could to give me the time I needed to submit and contact anyone that was needed. The team also made themselves available and were able to give me any information that would help speed up the process from my end. I am very grateful to all of them for their patience and understanding, as well as their hard work to make this refinance happen.
Katie Hayes was my loan officer she made me smile every time I talked to her. She was very professional and answered all the questions I had when I asked. I have had a remarkable experience with Veterans United because of her and would recommend it to as many people as I can.
I would like to thank Todd Keicher and his first rate team (Ben Lake and the VU Realty group) for making this a such a painless experience. All were professional, courteous and knowledgable and responses to my questions were always speedy and accurate. I wouldn't hesitate to recommend Todd and his team to my closest friends. Thank you Todd!
Since I first inquired about a home loan in my life time I was most impressed with the special attention given to me and reassurance that I would be able to obtain my loan in such a large amount. Thanks to Marie Houchen who help me walk though this journey whom I'm ever so grateful. To Marie and her entire team I thank you all. Walter Garrett now a new home owner. God bless you all for what and how you do for the American veterans like me.
I would like to thank Katie Rose and her assistant Patty Kelley for their attention to detail during the loan process. Their friendly persona and professionalism was greatly appreciated.
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My wife and I would like to thank Steve Kincheloe and James Hilt for all their help and kindness during our loan process.They was great people to work with.
Mr. Early was excellent, he was very professional and knowledgeable and at the same time very helpful and patient. I am very grateful for all the efforts he put in getting us to close on the deal.
Was very helpful and informative throughout the whole process.
I was very happy with my loan officers overall performance!!
Our experiance. Was very smooth. No problems were encounteredno problems. Evrrything went with out a delay. Adhleogh and her team were. So much the professionals there are. We were lucky to have them working for us. Thanks doug b.
I think Rachel was a great Loan officer she walked me through all the processes she was quick with responses and answers to my questions. We were able to close by the date set that was set which was very important to my schedule. Rachel was very friendly and it seem she was on my side through the entire process. She let me even know when she saw that some people might need a little motivation to make sure we get things done on time. I really appreciate the effort she put forth and wish her the best success.
Harris Giger is an outstanding employee of your company. He is very personable and does a great job of explaining everything.
If a veteran selects to have their rate locked then lock the rate. Don't have the loan officer have the opportunity to sell on why they should or shouldn't lock it as it seems the officer would benefit from them getting a higher rate therefore may not act in the best interest of the veteran.
Everyone was professional and friendly
Jon McCarty was referred to me through my brother who also had Jon for the mortgage process. From the very beginning Jon and his team made this process very easy. I was very nervous about this process being to complex for my understanding, but they were able to explain it to the point that I felt like I could go into real estate. They were absolutely fantastic. We did have a few bumps in the road with VA regulations and finances, but they helped my family and I get through them and were with us every step of the way. I will definately refer any of my veteran friends to Jon and his team when they want to get a house. If it weren't for Jon and his team, my wife and I would not be in our new house. Thak you very much Jon, Kyle, Jill, and Ashley.
THANK U ALL FOR HELP ME BELIEVE SOMETHING I THOUGHT THAT WOULDNT HAPPEN FOR ME IN AWHILE. YOU JUST DONT KNOW HOW HAPPY I AM. TIL THE BOTTOM OF MY HEART THANK YOU SO SO VERY MUCH. MS DUKES
I was treated like family I'm a first time home buyer so this was all new to me and Katie and the crew there were very patient with me and helped me with all the rough patches . My wife and I want to thank you all . Joe and Cindy Stewart`
Great experience overall...only area of concern would be in the interest rate itself. I understand that we were chasing interest rates...but interest rate VUHL provided always seemed to be a little higher than what was showng on CNN Money and other up to date mortgage rate sites. Left me with feeling that i could have shopped around and gotten better rate. Thanks, TC