Nate was exceptional in keeping me informed of each of the steps throughout the process. His responses via email and phone were timely allowing the process to be extremely smooth. He and your company exceeded my expectations.
Awesome service, help and a very clear understanding on what I needed to obtain as far as making the process as smooth as possible. Very quick to respond with accurate and information on any and all questions I had throughout the whole process. I will deffinatley be recommending Veterans United to any future people I encounter looking to buy a home.
Veteran's United made our dream come true well before we imagined it'd be possible.
I felt that the entire team was extremely personable, friendly, and knowledgeable. Calls or emails from me were answered promptly and I always felt like a top priority. The entire experience was great. I think of Joey and Jennifer as friends.
Being a first time home buyer, the process after selecting a lender was easy. Veterans United, you are great. Thank you Brendan for listening and responding to my family's needs and concerns. I appreciate all of your hard work on our behalf. I could not be happier about the process from when we decided to buy (vs. rent), to finding Veterans United, to closing on a house. Everything went so smooth, which was very refreshing. Thank you Veterans United, thank you Brendan!
I was very pleased with the way my home loan went it took a while but the money I saved compared to my neighbors is worth it
jon is great nice,smart and great at what he does
I contacted numerous mortgage lenders regarding my need to refinance my home loan. I kept on receiving the same reply, we will get back to you tomorrow, next week, etc. on and on it went.
Finally I found Veterans United Home Loans Via a web search. The same day that I contacted Veterans United Home Loans I received expert assistance and they immediately started in on the process of my refinance! I only wish that I would have found out about Veterans United Home Loans sooner.
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This is our second home purchase with VUH, and our second with David Llewellyn. We had an extremely positive experience with David on our first home purchase, so we made it a point to call him directly to begin the purchase of our second VUH home. David is an honest, straight talking, highly professional person. My wife and I HIGHLY recommend working with him!
Loan would have been perfect 10 had we had just a little more communication.
Greg Early was our loan officer and he was very professional and always available to answer any questions we had. He was on top of everything and if he said he would call back he always did. It was a pleasure working with him and we thank him for everything. I will miss the conversations with him. We love our new home and thank you for all your services.
Tom and Heather Winkler
I really liked working with them and would highly recommend them.
I FEEL THAT MY LOAN OFFICER WAS NOT COMPLETELY TRUTHFUL WITH ME.HE WOULD TELL WHAT HE THOUGHT WOULD SATISFY ME TO GET ME OFF THE PHONE.ALSO I WAS TOLD BY NUMEROUS OTHER LENDERS THAT MY PERCENTAGE RATE SHOULD HAVE BEEN LOCKED IN WHEN THE CONTRACT BETWEEN THE SELLER AND MYSELF WAS AGREED UPON AND SIGNED.IT WAS NOT LOCKED IN UNTIL TWO WEEKS LATER.IN THAT TIME SPAN RATE WENT UP AND MY PAYMENT WENT UP($100!!!!!!!!!!!!!).WOULD YOU BE MAD ?!!!!!!THAT ADDS UP TO $36000!!!!!AND PHONE CALLS NOT RETURNED,PAPERWORK WRONG(CLOSING PAPERWORK WRONG!!)I HAVE NOT SEEN THIS MUCH INCOMPITANCY IN ANYTHING IVE DONE.IF I DID MY JOB THE WAY YOU PEOPLE DO YOURS I WOULD BE IN THE UNEMPLOYMENT LINE!!!!!!!!!! IF YOU WERE TREATED THIS WAY WOULD YOU RECOMMEND YOU? I AM SPREADING THE WORD TO ALL MY VETERANS FRIENDS TO NOT USE YOUR COMPANY UNLESS YOU WANT TO BE STRESSED OUT AND UPSET ALL THE TIME.NOW THAT I AM DONE ($100 POORER EACH MONTH)I DO NOT WANT TO DEAL WITH YOU ANY MORE,UNLESS YOU GOT $100 TO SEND ME EACH MONTH BECAUSE OF YOUR SCREW UP.I HOPE YOU DO BETTER WITH OTHER UNFORTUNATE VICTIMS THAT CONTACT YOU. GOOD BYE AND GOOD RIDANCE
I can't say enough about the job that Mark Dischert, Jaimie Sepe and the rest of the Veterans United team did for me and my family. I was pleasantly surprised at just how easy and straightforward they made this process. From the day I first contacted Veterans United, I received nothing but prompt service and the full commitment of the team to meet all of our needs. Even the referral of our real estate agent here in San Antonio was a home run. I was able to find the perfect home for my family, and I couldn't have done it without all of the great people at Veterans United. I would definitely recommend that anyone looking to utilize their VA Home Loan benefits start by contacting Mark and his team. Thanks again to Veterans United for all of your hard work in helping us find our home!
The gathering of documents was unorganized. There should be a standard list of required documents. Several times I was contacted at work and asked to produce a document by the end of the day. It was very frustrating to be asked for the same documents multiple times, as well as short deadlines to produce documents impying if I didn't get the documents to you, 'closing could be delayed.' Other than the frustration with prodcing documents, the whole process was quite simple, it just took way to long (it took nearly a month from the time of signing the contract to hear from Veterans United that you didn't have all the documents you needed. This ended up not alowing me to lock in an intrest rate and watching it go up from 3.25 to 3.875 before being able to lock in.
They did an awesome job. Only critique is to recommend Realtors that know all the requirements in regards to a VA loan. We were informed about certain things way later than we should have, extending the time until closing.
Matt McDaniel and his team were great to work with and I will reccomend them to anyone looking for a mortgage.
My new home is OUTSTANDING!!! My loan officer Marie Houchen along with Terri Behrens are AWESOME. Marie is super knowledgeable in her field and her guidance and help was fantastic, she is a great asset to VUHL. Terri handled several areas before and while Marie was on vacation, her expertise was very reassuring in her handling the last details of my loan process. Marie, Terri and VUHL ThankYouSoMuch for my New Home. You Guy's are the BEST. Alk (Also, please send Richard Smith & Assoc. anyone from this area. He absolutely knows the market, has a super attitude and very easily points out the good and bad in properties.)
Had an AMAZIN experience and thank Craig & Nick for working so hard on my behalf.
Mr. Foster would keep me up to date concerning the progress of the loan unlike the realtors I hardly heard from. But they ran to the bank with their $6500.00 checks.
Wow, Suzanne was fantastic! We spoke to many lenders before starting the process, but when we spoke to Suzanne at Veterans United, we knew that we could stop shopping for a lender and loan officer. Many times finding a great lender is more difficult than finding a home, but Suzanne made the entire process smooth allowing us to really focus on the home that we needed for our family. Thanks for everything!!!
The Armstrong Family
great service and Lance was very easy to get hold of - always was available. Walked us thru every step of the way and worked out all the stumbling blocks along the way.
Only suggestion I had and wished we would have asked sooner about it was to have 60 days lock in rates rather than 30 days. That way, any delays would not make a customer loose their rates.
Yes, we would use them again if we would ever be in the market.
While there were some issues with the overall experience that are probably going to end up costing me thousands of dollars over the life of the loan, I do feel like the primary loan officer--Steve Kincheloe--did an oustanding job.
Brian Jahnsen, our loan officer, was very helpful and accommodating from the very beginning of our request to refinance our home. He explained everything clearly to our satisfaction and was very patient with me when I needed further explanation on particular issues. H always was ready and willing to answer any and all questions as they came up throughout the course of the refinancing process. My wife and I were also quite impressed with Stefanie Cade who joined Brian in bringing our home refinancing to a successful close. She was as kind and patient and helpful as Brian in dealing with our closing issues. I would highly and enthusiastically recommend Veterans United Home Loans and the team of Brian and Stefanie to anyone seeking to refinance their home. Thank you all for bringing what could have otherwise been a very stressful situation to a pleasant and successful conclusion.