Between the loan officer Shawn and the loan coordinator Rynda this was by far the easiest home buying experience I’ve ever had! This being my third home buying experience and my first with VU I can say I was working with experienced professionals who generally care about the buyer not because it’s their job but because they truly care! I will never buy a home with any other mortgage company again because of how professional and quick this team was!
I was in a difficult spot with my purchase and Greg and his team came in and saved the day and wrapped up all the lose ends to help me close the deal.
Jake was AMAZING. We were so nervous to buy our first home. We had absolutely no idea what all home buying consist of besides good credit and money but Jake took his time explaining the process and was available to answer any questions we had. We never thought we would be home owners, especially in this market, but Jake made it possible. The process was a lot less painful than others had described. I’d like to think it was because of the team of elite professionals we had by our side! Go Army!!!!
Thanks for an easy process!
My parents couldn’t never afford to own a house and here I am in my living room. My living room! Growing up in apartments and moving every few year and now I have a house. Stable house that I own. Words can’t describe how good this feel. The team have been awesome and even with the Covid crisis going on they didn’t miss a beat. I want to thank the team that pushed this through so we could close before it cost us more.
Was very helpful.Always responded right away when called or emailed.
Excellent experience working with the crew. Bravo Zulu!!!
If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!
Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!
My team made it happen with my debt to income ratio, but the communication in the home buying process was horrible. I’ll never use them again. It ruined my first home buying experience for sure
Response from Veterans United
Thank you for taking a moment to review. We certainly welcome anything additional you'd like to share from your experience for use in follow-up coaching opportunities. Buying a home is no small purchase and you're absolutely right: Communication is critical. We are interested in learning more from you especially if we can help answer any lingering questions or concerns.
Kendra, Client Relations
This is our second time working with Veterans United, and with good reason! It was easy and we were kept informed at every step.
Our Veterans United team were the most helpful group of individuals throughout the long and confusing home buying process. Their communication was top notch and they did not hesitate to answer every question we had. I highly recommend Veterans United for any of your home buying needs!
My loan team was absolutely amazing, they helped me buy my first home with a fairly hassle free process. They went above and beyond their scope of work to make sure I got what I needed when I needed it.
I had a very smooth home buying experience! The Veterans United team did a great job reminding me of all of the necessary tasks to complete home buying process
Nick and everyone on the team were amazing! They made buying my first home easy and stress free. Outstanding across the board!