Honestly, everyone a VU was very nice, professional & courteous. It was difficult to deal with a "virtual bank". All the interactions were by phone or email. Although it was not that difficult to get all the necessary items to VU, they asked for a lot more than I could have ever imagined; they really dug deep into my credit history. I wished I would have shopped for a loan locally more aggressively. It was difficult to find a local bank to finance a 30 year mortgage because it was an investment property that I was NOT planning to live in. I thought because Veterans United was a "veterans authorized" lender that I may receive certain benefits that other banks would not offer but it turned out, there were no benefits for this veterans. Additionally, the seller had done an appraisal which was recommended by their family lawyer. VU refused to use that appraisal which had been done less than 60 days before. Instead, VU required another appraisal from a appraiser of their choosing and charged us at closing (almost $1200). I have purchased homes twice before and have never been charged as much in closing cost as I was this time (over $45,000). Attention Veterans, before using VU, shop around!
After years of thinking we would not be home owners anytime soon, our team simplified the process and provided the necessary support to make this dream reality!
We were pleasantly surprised by the continuous commitment through the entire process and each person involved was a blessing to have on our team.
Outstanding communication and service throughout the entire process. 10/10
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No better organization that has gone above and beyond to care for and help VETERANS!!!
Veteran's United made things easy.They helped us make informed decisions and capitalize in ways that benefit us. Our team was very responsive and able to answer every question we had as first time homebuyers.
For a disabled veteran, first time home buyer, and buying the home out of state, I couldn't have asked for more. Thank you for walking me thru the process, couldn't ha e done it without them.
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Between all team members that I worked with were great and I would work with them again.
From start to finish was a great experience and the team was always willing to help. highly recommended!!!
Buying a home is a huge step in itself, but when your lending team focuses on the little things even personal details as far as our pets and children and send gifts, that almost feels as good as getting a home, those little things mean the world. Thank you
