Process was made simple and easy for buying our first home.
Thank you to Veterans United for helping us through our home buying process. When we had questions or concerns they were there to help us.
Bobby Moss was honestly the best part of our home buying experience. His patience and presentation were extraordinary. No matter how many questions we had or how repetitive we got Mr Moss remained professional and understanding thru the whole process.
Horrible experience
Response from Veterans United
Hi Michael,
I’m really sorry to hear you walked away feeling like your experience with us was horrible. That’s the opposite of what we want for veterans and their families, and I’d like to better understand what happened.
If you’d be open to sharing more, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d like the chance to listen and learn from your experience.
Sydney and her team were great and made the process so easy
Thank you for making the process so easy and smooth.
Great service and professionalism. Kept me up to date during the whole process from beginning to end. Answered all my questions in a timely manner. Joe's whole team were great.
Our entire team worked cohesively to help us through the purchase process. We truly appreciate the dedication shown by this group.
This team works they work hard, and they care about their customers
. Veterans United is the company that covers all your VA related real estate needs.
This company worked hard to get me an outstanding interest rate and therefore the best home that I have ever had! It’s hard for me and my wife to believe that we are living on a golf course in a resort community.
Kathy was exceptional , patient and very professional.
We had such a great experience with Veterans United! From start to finish, the team was always available to answer our questions and guide us through the home buying process. Everyone we worked with was so friendly, helpful, and professional. They truly made the whole process smooth and stress-free. We’re so thankful for their support and would highly recommend them to anyone looking to buy a home.
4 months total and had to give them the same paperwork over and over. Poor communication, and overall terrible experience.
Response from Veterans United
Hi David,
Spending four months in a process that should feel exciting, only to be asked for the same paperwork again and again while communication felt lacking, sounds incredibly frustrating. I’m sorry that’s the experience you had with us.
That’s not how we want veterans and their families to feel when working with Veterans United. I know you’ve already connected with our advocates, and we remain available if you’d like to continue that conversation. While I can’t undo the stress this caused, I do want to make sure your concerns are heard. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Perfect level of communication!Always had all necessary info at my fingertips and everyone always answered their phones when I called.Great experience.
The process is long, but worth it in the end. Ask for Matt or Becca; they do not disappoint.
Loan went very smoothly and quickly. Received a very big surprised when we received a gift for our great grandson. It was so thoughtful. Honestly, this was the easiest home loan we have ever done.
Thanks for everything it was a great job done by you all.
Feels like you are dealing with real people instead of a big machine. This was my 2nd experience with them & I plan on using Veterans United for any of my future needs.
Veterans United was very communicative throughout the whole process! Their checklist and easy to understand videos, as well as helpful team made the home buying process seamless!
