It has been a pleasure working with Trey and the team. We felt our concerns .. the future with our new home mattered . Thank you everyone. :)
The Team made it an easy process. They were patient and always explained every step of my home purchasing and refinancing process. Dan Hopkins and his Team was absolutely great.
I was a bit frustrated with uploading documents, not being able to document sign etc...however, I realize it is for my protection as it does have personal information. That being said, it was a relatively easy process, the staff were courteous when answering my questions. Thank you for everything
The team at Veterans United are incredible. Mike was excellent at explaining the process and helping us understand what to expect. He was confident that he would get us approved, and he did it; he even got us approved for a lot more than we needed. His team handled our home buying process with care and precision, and communication along the entire process. We highly recommend using Mike and his team at Veterans United.
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My team was great, this was my first home purchase experience and now my only worry js that I have standards much higher than im likely to see anywhere else. Awesome people, truly.
Daren and his team were phenomenal they were very helpful during our process. We originally had a pre approval from another company but after we had put an offer on a house they rescinded that offer with no explanation. We then reached out to Daren he guided us telling us that the VA had tweaked some guidelines and that was the reasoning behind it. He then guided us toward the right direction to be on par with purchasing a property. Will and still am recommending him and his team to everyone I know and meet.
Very engaged team. They were responsive to calls, emails and texts and prompt with returning my inquiries. Overall great communication and support throughout the process.
All in all this process was great with the exception of a few things! Thanks VU.
We really loved working with our team! You guys were nothing but helpful understanding and kind to us first-time home buyers. We knew nothing and were lost at first but you guys quickly helped us find our footing. We cannot thank you enough for your time, patience, and work on helping us get into our dream house. Thank you so much!
My first mortgage payment was scheduled for 3/1/24. When I called two weeks in advance to set up payment for that date, I was told there would be no payment required, as my loan had been sold and I would need to arrange payments with the new lender. Now I'm being notified of a payment due with veteran's united on 3/1/24. I called in advance. I had the money. I was ready to make the payment. Veteran's united declined to allow me to make payment. Now you're notifying me of payment due?
Response from Veterans United
Hi Kristopher, We are thrilled that we were able to close on your home, though, it sounds like there may be some post closing concerns. Luckily we have just the team to help. Our Client Advocate Servicing team is here to help navigate instances such as these. Please do reach out to our team and they will be able to provide the next best step. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded your payments. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
Hooah! Hooah! For Veterans United!If you want to speak with authority about anything, it’s probably a good idea to have experienced it a time or two. This was my fifth home-buying experience and my third VA loan. I do believe that’s a sufficient enough number to give me a pretty good experience level to speak with confidence about my experience with Veterans United.
This was by far the most professional, and to use a term from my special operation days “Squared Away” home loan experience I’ve ever had.
From the initial call with Jake Wood through the highly interactive support and attention I received from my entire mortgage team, it was nothing short of “High Speed, Low Drag!!”
Not only would I recommend Veterans United to all my veteran brothers and sisters, I would say they would truly be missing out on the greatest VA home loan service experience ever if they went with another provider.
I mean yes, technically you can get a VA loan from many different sources, but take it from me you will not find a better “start to finish” experience than you will with Veterans United!I don’t know if Veterans United hands out awards or metals like we did in the Army, but if they do, I would recommend my entire Veterans United Home Loan Team for the highest accommodation!James H. Bardwell III
US ARMY VETERAN.
Kayla, Louie, Erin and Deloris. Thank you for making me feel comfortable during this stressful time. You all are the greatest of all time!!
Love you guys
I was dead set on renting when I moved to Ohio, and really just submitted an application to Veterans United on a whim. I did not believe I could own a home, at all. Misty called me right after and worked with me every step of the way, taking care of me loan application and also calming my nerves when I needed it. The whole team was supportive and encouraging and made the entire process incredibly smooth. I can never thank them enough for making my impossible dream come true!
Overall the whole team did a outstanding job in which allowed us to close in a very short period of time.
Very helpful and always there if you needed them. Best people for veterans to find a home.
