Cara was great! Unfortunately I did not feel like I got that attentiveness across the board. Everyone has different work ethics so I understand it's not always going to be consistent but having more fluidity across the team would definitely ease people's minds. Otherwise I kind of just felt left in the dark after the initial process with Cara.
You folks do a lot of loans, as such you should be in position to employ underwriters that can work with and no the intricies of small businesses. We're small and it probably didn't matter to VU, but you almost lost the loan as we were told by your staff to find another bank.!!!
Expressing my sincere gratitude and to highly recommend the exceptional services of my realtor, Samantha, and loan officers Nikki Donnelly, Bretina Kidd, and Vickie Bell. Their collective expertise and unwavering dedication were instrumental in making my home buying experience a resounding success.From the moment I embarked on the journey of purchasing my home, this remarkable team demonstrated an unparalleled level of professionalism and support. When I initially filled out the application, I held little hope that I would qualify. However, Nikki and Bretina swiftly dispelled my doubts and facilitated the issuance of a pre-approval letter, reshaping my entire outlook on the process.Throughout the entire home buying process, I was riddled with nerves and feelings of unworthiness. Nikki and Bretina expertly navigated the underwriting process, providing me with the guidance and reassurance I needed to overcome these challenges. Their unwavering support and expertise were invaluable, and I am truly grateful for their dedication to securing my financial future.Upon meeting my realtor, Samantha, I was immediately struck by her tenacity and unwavering commitment to ensuring that every obstacle and challenge was met with a solution. Samantha's dedication and perseverance were unparalleled, and she went above and beyond to ensure that I crossed the finish line with the resources necessary to address all necessary repairs. Her exceptional professionalism and unwavering support were critical to the successful completion of my home purchase.Furthermore, I must express my gratitude to Vicki, who expertly guided me through the intricacies of the move-in process. Her attention to detail and proactive approach in assisting with essential tasks such as setting up utilities, home security systems, and mail forwarding were truly invaluable. Her support and guidance made the transition into my new home seamless and stress-free.In conclusion, I cannot overstate the exceptional level of commitment and dedication exhibited by this outstanding team. Their collective efforts transformed what could have been a daunting and overwhelming experience into a seamless and rewarding journey. I would wholeheartedly recommend Samantha, Nikki, Bretina, and Vicki to anyone seeking the highest standard of service in real estate and lending. Their professionalism, expertise, and unwavering support have made my dream of homeownership a reality.Once again, I extend my heartfelt gratitude to these remarkable individuals. They are truly deserving of the highest praise and recognition for their outstanding contributions to my home buying experience.Shaquana Scott
I have nothing but good things to say about our experience. My realtor also commented on how great everyone was. Thank you so much!
Buying a home has so many twist and turns, and it can be extremely overwhelming at times. However, this team at Veterans United is the best to have. They walked me through the process step by step, and did not hesitate once to ask if I was ok or if I understood everything. I truly appreciate the due diligence and compassion they had for me. I will be coming back!
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Working with Veterans United was truly a pleasure, very gifted in everything that they do. Would highly recommend Randy Groner and his team to our family and friends.
I know this was my first time buying a house and there was a lot of obstacles with me having to go TDY and do a mail away closing. I didn’t expect everything to go perfectly but I tried to get as much done or planned out to make things easier for when I was away but I kept getting told there was nothing more to do at this time and I’m way ahead and on top of where I should be. I had let the whole team know I was going to be away and I wouldn’t have my phone really during the day. Several times at the end of the day I would see missed calls and voicemails saying that I needed to get this thing done before THAT day. This really frustrated me because nobody had let me know prior what needed to be done. I also talked with the attorneys office and talked over the phone about the contract the day before closing and I told them I would get it notarized the next day and then mailed and they said okay. Then on that day they changed things up saying I needed to scan and email it before I mail it. I don’t have a scanner out here so that made things way more stressful. They also said they needed to receive it in the mail THAT day even though we talked over the contract the previous day. Overall I feel like there was very little effort into anyone actually trying to help me and communicate anything with me. I would recommend being more proactive and informative especially with a new homebuyer.
Thank you to everyone on our team, you guys made this process so easy!
This company is an absolute nightmare. Disorganized blames everything on the seller, agent, or appraiser. Takes 2 days to return phone calls. Your rate will change on a daily basis even with a locked rate due to there special lock rate sheet. If they give you a closing date expect it to be 2 weeks after that. The list of horror goes on and on.
Response from Veterans United
Hi Chris, One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from day to day and is one of the most important factors in your home buying decision. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs like taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further.
