Jason and his team were very professional, patient, and courteous. They were a delight to work with.
VU made the process easy not just because of their great communication, but because of the team that I was blessed to be assigned. Everyone was responsive, personable, and had my best interests in mind throughout the process.
Kyle was easy to reach and a valuable resource.
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
Very easy and very responsive team. Great experience for first time home buyers
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You all were the greatest
Great experience, stuck with me for 3 years helping all the way! Great them work!
Phyllis went above and beyond to provide a wonderful experience for us! She was timely and always moving the ball ahead. We loved her!!!
Great service, awesome team and fantastic communication throughout the entire process.
Me team was great!!!! Everything from paperwork to talking on the phone for reassurance!!!
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
To be quite honest, I was totally blown away by the team that worked my project. I had a bad experience with the original real estate agent, and that was quickly resolved, without question. From the moment I was assigned to Samantha all the negative feelings evaporated. She was absolutely brilliant in what she did. She guided me through the process without complaint, giving me enough information to soothe the savage beast within me, and she answered my questions with professional competence, fully and without exasperation, even when my own questioning got a bit sideways. At not time, at all, did I ever wonder about the team. Not one moment, which for me, is unusual. I give them and the entire VU organisation my highest marks!
My house is not functional all the wiring is loud all the water drainage electrical problems all my trees are broken a plane flys over my head daily hundreds of birds in my yard a tornado type wind shaking house daily
Highly disturbing
I told my real estate agent Yadi oliveras also sent pictures to her and the builder they stopped communicating
The neighbors next door have a loud dog they make noises their company is cartel members it’s hell living here it’s only been a week
Response from Veterans United
Hi Charlene,
I’m sorry to hear how difficult your first week in your new home has been. Dealing with concerns about the electrical system, drainage, and other conditions so soon after moving in would be incredibly frustrating, especially when you feel you haven’t been able to get the answers you need.
The VA appraisal evaluates the home’s value and certain readily observable property conditions, but it isn’t a substitute for a comprehensive home inspection and may not identify every issue. While Veterans United doesn’t control the condition of the property, I’d like to better understand your experience and help point you toward the appropriate resources. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everything with Zack was explained thoroughly no surprises. Answered any/every question whenever I asked was truly a pleasure.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
It was a pleasure working with Adam and is team. Makes the process simple and straightforward. Thank you.
Absolutely amazing to work with and they really take care of you
