Kendall was thoughtful, patient, and extremely helpful.
We are very pleased that we went with Veterans United for our first home buying experience. The entire team was attentive and willing to work with our schedule. The amount of knowledge and tips that we were given was truly appreciated. We will always recommend Veterans to anyone buying a home.
Sometimes it was very hard to get ahold of anyone over the phone.
Other than that everything was great.
Everyone was very helpful and fast with any questions I had during the process!
Aleah and her team were amazing, words cannot describe how grateful I am for all the support and hard work they put in! Everyone was so quick to respond to any/all questions that I had during the home buying process.Brian, Brandi and Brittany made the process so much easier. Brandi and Brittany both put a lot of hard work and dedication into making sure I had all my documents turned in, and assisting with getting the documents that was required. Which relieved a lot of stressors off my family and I, so thank you both! Brian provided me with all the resources and contact information for the all service providers. Which helped a lot! All in all I would highly recommend Aleah and her team! They make you feel like family. They’re all very knowledgeable, passionate and timely with the services they provide!!! Thank you guys so much!!!!!
Very professional team and great tools to make the closing process easy.
I worked highly recommended veterans United when purchasing a new home!! They helped me every step of the thru all the twists and turns that came up in the process. Always available to answer any questions and resolve any issues!!
Would highly reccomend!!!!!
Veterans United took care of me. I was able to close and still have cash in my pocket. Ching, Ching.
Anyone with a VA homeloan please seek assistance with Stephen and his team. He is absolutely an angel sent from heaven. Thank YOU guys for YOUR service!!
To give my honest opinion, If I were to deal with the Loan Officer and Loan Coordinator I had when purchasing a home through VA United home loans I would hands down do it again.! Unfortunately due to the underwriting staff for this company that was the most "Horrific" Experience I had at the settlement table. That staff is the complete definition of incompetent.! To have a Customer pushed back multiple days in settlement along with a two hour settlement at the closing desk when you had a timeline of 12 months to have everything in order.! They closed the deal on the word "Procrastination" . I had so much anxiety due to this underwriting staff I seriously thought I would never own this house.! If your a Veteran with PTSD and a high disability rating, They will make sure to trigger a episode based on the dysfunctional underwriting staff.! No concern what so ever for the customer.!
Response from Veterans United
James,
Thanks so much for your feedback. I'm so sorry for all you went through to get to closing. This doesn’t sound like the exceptional experience we strive to deliver at all. I looked up your loan to learn more and see Austin from Client Advocate has already followed up with you to discuss and address these concerns further. Our Client Advocate team continues to be here for you. Feel free to reach out to us again directly if you need anything else. We wish you the very best in your new home.
Sincerely,
Kendra
Special thanks to Kevin and his team for making my home buying experience easy. Kevin's team were able to answer all questions regarding the VA loan process, they were able to communicate effectively via text, call, and email which made things clear and easy to understand.
Veterans United made this process pretty darn easiest. They say buying a home is one of the most stressful events that will take place in your life, I would have to disagree with this group. Everyone worked together kept the lines of communication open. I closed 30 days from my Pre-approval. From start to finish they had me in my dream home in 30 days. Let's not forget Daniel, Craig's loan assistant. He would either answer all my calls or return them promptly while we were gathering documents for underwriting. My case was a special case and they worked with me until we found the solution to what the underwriter needed. If I ever buy another home, I will definitely use Veterans United in the future and recommend them to family and friends.
Really felt good to have a whole team that's working with you to ensure you have a great experience and make it less stressful.
The entire team did a great job helping us get our house. Our real estate agent, Elaine, went above and beyond to help us find our home. Elaine was always available to help us see homes even short notice, and on weekends, she is the only agent we will use in the future and highly recommend to anyone looking for a home.
