It was very pleasant and easy to work with the whole team, Veterans United did an exceptional job.
Got it done but no communication from team
Great bunch of professionals, made a vet feel appreciated and the process easier than in the past with other lenders.
VU is great!
It was a great experience. It was stress free. Tyler and Madi explained everything and there was no confusion. They let us know what we needed. They were nice and polite.This is the first time we had a loan company communicate with us through the whole process. We really appreciate your services. I will be recommending you to others. Thanks Veterans United Home Loans! James and Daisy Jones.
Thank you to our team, they were all so amazing!
Also many thanks to my local Realtor Robin Smith,
They make sure you are getting a good home for your money. They also won't let you pay more than the home is worth.
Nick and his team at Veterans United were amazing. The home buying process couldn’t have gone any better thanks to their work.
My Loan Officer Garet Barry and my Loan Coordinator Justina were very helpful and did a great job at keeping me updated throughout the closing process as well as ensuring that things stayed on track. They did an amazing job and we were able to close on our dream home in less than 30 days!
Response from Veterans United
Jerome,
We appreciate you rating your homebuying experience with us. Based on the score, I wanted to invite you to connect with our Client Advocate team. If you’d like, you can talk with us one-on-one about your experience. We’re here to listen especially when the level of service you expect from us doesn’t line up with your experience. Sharing your feedback makes it possible for us to follow up with the appropriate loan teams and training managers as needed and to ensure no other Veterans have the same experience going forward.
We hope to hear from you soon and wish you the very best in your new home.
Sincerely,
Kendra, Client Relations
I think the process could go a little smoother if everything that is known to be a factor as far as paperwork goes is requested at one time instead of having us scramble around almost daily for the paperwork.
