Crystaline and her team made a stressful process stress-free. She was wonderful, patient, and very good at her job.
Only minor point was getting the final numbers that I needed to know. The VU service was exemplary and made this overall excellent experience.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Sam and the rest of the team were amazing to have supporting us in the purchase of our home.
Very professional and patient
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The rates can be a lot better. But Tim Gover was awesome thru the process to include matching rates from other va loan franchises.
Justin is absolutely superb. He was always helpful, cheerful, and super knowledgeable. He was super communicative and didn't leave us hanging waiting for answers or worrying about what was happening behind the scenes. There were very minimal glitches along the way and Justin was right there to explain and fix them immediately. We've bought many houses over the years and this was the least stressful, best process ever. The only negative thing I have to add is that the insurance agent referred to us was not very responsive. We waited 10 days for quotes and then send a couple of reminder emails. Nothing happened until we asked our concierge to assist. Then we had quotes within a couple of hours. As it turned out they were quite a big higher than local insurance agents, but we thank our loan team for helping us.
This mortgage experience was seamless! From the beginning of the process to the end, the Stephen and his team were so responsive and caring. It didn’t feel like a business transaction, but more like a group of friends who honestly wanted us to have a great home financing experience.
These guys were great! For us to be going through this for the first time, they made everything super easy and smooth! Would definitely recommend 10 out of 10. Thank you guys!
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
I would recommend to everyone, very easy to work with.
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Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
David, Austin and Gina were amazing! From start to finish they were so helpful, kind and educated us step by step along the way. Thank you so much!
Always with the answer I needed, If I needed something they would help me with the problem.
Kegan and the team was AWESOME ,walked me through the process and answered my 101 questions as a first time home owner 😀
