My loan team did a wonderful job handling my new home purchase. They kept me informed all the way thru the process. i was always informed of needed documents and
anything needed for the title company. it was a pleasure working with the entire team. you guys are great to work with.
My loan team did amazing getting us in our house as soon as possible because of our past landlord
Veterans United made the process so easy and smooth, and it felt like we didn't even have to do anything! We were first time homebuyers and didn't understand a lot of things that happens when buying a home, but our team honestly made everything so simple to understand and took the time to call us and explain every detail every time a new document would pop up. Im so glad we decided to buy our first home with people that we trust and took care of us!
My parents couldn’t never afford to own a house and here I am in my living room. My living room! Growing up in apartments and moving every few year and now I have a house. Stable house that I own. Words can’t describe how good this feel. The team have been awesome and even with the Covid crisis going on they didn’t miss a beat. I want to thank the team that pushed this through so we could close before it cost us more.
The entire team of veterans United home loans. We're excellent from beginning to end. Especially Jason, Megan and Brian.
And Joshua
Thank you so much.I appreciate you all
Wonderful experience with great communication the whole way, a special thank you to Ashley for reassuring us and helping us along the way!
We want to thank each and everyone of you for making our dream of owning our 1st home come true. We are forever grateful for you all.
Veterans United has been nothing but helpful and supportive. They answered ALL our questions (and there were many). They truly care about their clients.
Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!
We had some difficulties but Alex and his team did everything they could to make the process as smooth as possible. The difficulties were unique to my situation and it was clear to me that Alex and his team did everything they could to work it out.
Great bank to work with great people they will do anything for you to help you succeed in doing what you need to do
Ready to see for yourself?
Experience first-hand why 351,978 homeowners give us a perfect score!
Easy to work with, the app notified you immediately when there is something to do and have videos explaining as well.
The process was quick and easy
Our Veterans United team were the most helpful group of individuals throughout the long and confusing home buying process. Their communication was top notch and they did not hesitate to answer every question we had. I highly recommend Veterans United for any of your home buying needs!
Jacob spoke with an extremely high rate of speed, spoke in circles and was way overly smelling commission breath. Never called me to go over the initial closing disclosure, never called me to go over the final closing disclosure. Was sending emails trying to move closing up into the end of August saying “the customers want to move over the long weekend” and get the deal closed before the month end. I sold cars for a decade, this dude belongs in that line of work.
Response from Veterans United
Hi Adam,
I’m really sorry to hear that your experience left you feeling rushed and pressured instead of supported. Having clear, timely conversations about your closing disclosure is an important part of the process, and I regret that you didn’t get that from us. The last thing I want is for a borrower to feel like they’re being “sold to” rather than guided through such a meaningful purchase.
I’d like my advocates to learn more about what happened so your concerns are fully heard. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
