Baiting and Switching. Email one thing then call to say the opposite. Consistently provided partial information and concluded with recommendation without providing details.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Zack and team were great. Supported me from application through closing. Cannot recommend them enough!
This is the second time I had the opportunity to work with Ryan and his team. I am very pleased with the team and all things Veterans United.
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Veterans United has been a blessing to me and my wife everything went so well I couldn't ask for nothing no better I think everyone at Veterans United with all my heart thank you Daniel and all your staff
Working with Chris and his staff made the process of buying a house very easy and they were all very helpful and friendly.
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
You guys are awesome!
Super easy process with Nick made everything easy to understand.
The whole process was very smooth. Was kept updated on everything.
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Danielle and the entire team were amazing. Helpful, caring and just genuinely good people. The process itself is very simple and the team made it even better. We would recommend Veterans United and specifically this team as well!
Outstanding process throughout. Very pleased.
Chase Anderson is the man. Always helpful, professional, and it was easy working with him.
Awesome loan team for veterans! They work with you no matter your situation and offer extreme flexibility. As a first-time homebuyer, they matched me with a great realtor for my area and everything took off from there. If you want a smooth process with everything laid out clearly, I highly recommend them.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
I was provided great service/insight throughout my home buying experience... I couldn't ask for anything better. Totally pleased with the entire team.
Veterans United made my process very easy. They were in constant contact with me. They were patient had some trouble in the beginning, but that didn’t stop them from doing an amazing job.
