Communication definitely needs a lot of work. When an offer is put on the home that should be the time to lock in the rate for the loan not the last week leading up to the closing date.
The keys to successful business is to delight the customer. I listened to a speech by Warren Buffett about Enterprise Car rentals and how their business exploded. I wouldn’t even compare Veteran’s United to enterprise. This outfit is in a league of its own. They should rewrite a business model for others to follow.
Amazing team, really helped us understand the process and kept in constant communication. The perfect team for first time homebuyers like ourselves.
Great team to work with , very professional.
Very prompt in keeping me informed throughout the process. Great organization
Very smooth process. Abbey was particularly responsive and helpful.
Good job by everyone!
Veterans United has helped us where other mortgage companies wouldn't. They went truly above and beyond with our experience. I 100% will be recommending my fellow vets to them!
Returning customer to VU and based on the help I received both times, I am confident I will return should I need them a third time! My family loves our new home!
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The underwriter is the ONLY complaint I have. I wish they would be fired for how horrid they handled our closing criteria, especially late in the process.
Possibility of letting what cost every thing for closing
Alex was a 10/10 loan officer. He was very personable and made sure I knew I could ask any question. He was very friendly, yet professional, and truly made me feel like a family member. I’ll definitely be using him again in the future.
The people at United veterans did an outstanding job. They really care, and they really know what they’re doing. I can’t say enough about how great a job they did. The whole team was outstanding. Thank you so much I found my forever home..
