Veterans united is great to work, kept me updated and informed of loan process
My team was awesome they had my back from the first step to the last.. The cried with me at the loss of a child and.. were celebrating 🥳🎉 at the last step.. I am blessed and I can't give everyone enough praise. I recommend them 💯 percent.. I Love them all. Always welcome to visit.
Thank you for your professionalism, and fast closing services.
Happy with the results and the assistance provided
Overall it worked fine, I would use your company again, thank you.
9
As you know we had the worst experience through this process. It started off going very well and in the end things went down hill. The communication from moving to one state to another and not realizing you have to have a new job , even though you were prequalified on your current job. Our realtor has never dealt with the kind of demands and wording specific. We also have bought 6 homes and have never had this kind of experience. Buying a home should be a happy exciting time, not a stressful nightmare!
Response from Veterans United
Kevin,
I appreciate this feedback and want you to know our Client Advocates are here for you moving forward. I’m sorry your experience didn’t go as smoothly as we hoped. I'm thrilled Kristen was able to step in and help you to the finish line. And I get it, we ask for a lot. As a Veteran, you're our top priority. We'll always ensure your VA loan is done the right way even if it isn’t always the fastest. Thank you for helping us improve the Veteran homebuying experience. If you need anything else, please reach out right away.
Sincerely,
Kendra. Client Relations
Collin did not communicate well . There was always 1 more task
Brad and his team was exceptional and very professional. The process of buying a home was very smooth. Lets do it again someday!!
Other team players who worked behind the scenes or stepped in to assist when Alea was busy were, Miguel, Brandy, and Brittany. As well as Ms. Rodriguez, Front Desk. They never complained or showed any negative demeanor during our encounters.
