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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,252

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Robert, Curtis and Jesse were great to work with.

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

0.5 out of 5 Stars

I trusted Veterans United, especially my loan officer and their team, to help my family and me transition smoothly from Utah to Alabama. I made it clear from the start that delays were not an option—we were moving across states, with hotel and U-Haul costs adding up fast. Unfortunately, that trust was misplaced.Despite my repeated warnings and efforts to stay ahead of deadlines, this process turned into a nightmare. Veterans United missed critical deadlines, which left my family stuck in a hotel, unsure if we’d even have a place to live. I incurred extra costs that could’ve easily been avoided with proper communication and follow-through.Customer service offered no real help. I reached out to the so-called Client Advocate team, hoping someone would step in—but they were no better. No urgency, no accountability. It felt like no one truly cared about the impact these delays had on my family.This experience was exhausting, stressful, and disappointing. I expected better—especially from a company that claims to serve veterans. Sadly, Veterans United almost left my family homeless.

Response from Veterans United

Hi Irving,

This is tough to read, and I’m so sorry this was your experience. You put your trust in us to help guide your family through a major move—and it sounds like we failed to deliver on that trust when it mattered most.

Delays are frustrating in any situation, but when you’re relocating across states, managing hotel costs, a U-Haul, and trying to keep your family out of limbo—it becomes so much more than just a paperwork issue. I can’t imagine how stressful and exhausting this must have been for you, especially when you’d made it clear up front how important timing was.

It’s also disappointing to hear that when you reached out for help, you didn’t feel heard or supported. That’s not what our Client Advocate team is here for, and I’d really like the chance to revisit what happened so we can fully understand where things went wrong.

If you’re willing, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST—but you're welcome to reach out anytime that works best for you.

5 out of 5 Stars
Would Recommend
headshot image of Jeffrey Ellison

Loan Officer: Jeffrey Ellison

NMLS# 2640957

5 out of 5 Stars
Would Recommend
headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
Would Recommend
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend
Photo submission from Gregory G.

We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!

headshot image of Clarke Blodgett

Loan Officer: Clarke Blodgett

NMLS# 2371270

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

I highly recommend Veterans United!

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

5 out of 5 Stars
Would Recommend
headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend

I don't vouch for a company just to do it. I always considered it putting my name on the line when I do. I don't hand out tens...especially when vets are involved with giving an honest opinion on the company. They were polite / professional + above board in every aspect. Couldn't recommend more.

headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

4.5 out of 5 Stars
Would Recommend
headshot image of Hanna Mohesky

Loan Officer: Hanna Mohesky

NMLS# 2016130

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend
Photo submission from Bridgette B.

Lance Nilson, Anthony Graziano, and the rest of the Veterans United team were absolutely amazing and did everything they could to help me get into my first home! Thank you so much!!

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

This was a very stressful process with unlimited challenges. The VU team did an amazing job ushering us through requirements step by step. I wanted to give up, but Cole pushed me to continue with my dream of purchasing our family home.

headshot image of Cole Abram

Loan Officer: Cole Abram

NMLS# 1867214

5 out of 5 Stars
Would Recommend
headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

4.5 out of 5 Stars
Would Recommend
headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend

Colin and his team were amazing. There were many issues that I needed to address and Colin helped enable my success.

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
headshot image of Leanna Winters

Loan Officer: Leanna Winters

NMLS# 1126212

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5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend

i couldn’t have asked for a more pleasant experience in purchasing my first home.

headshot image of Louie Nieman

Loan Officer: Louie Nieman

NMLS# 1860264

5 out of 5 Stars
Would Recommend
Photo submission from Danielle C.

Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend

I can’t put into words how grateful I am to have had Evan as a loan officer and his team at this critical juncture in my family’s life. Wow. Just wow.
Thank you Evan.

headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
Would Recommend
headshot image of Kennedy Kugle

Senior Loan Officer: Kennedy Kugle

NMLS# 2091835

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
headshot image of Amanda Tiongson

Loan Officer: Amanda Tiongson

NMLS# 2676318

More Reviews

See all 430,252 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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