Best experience I have ever had buying a home. Kyle kept us informed and kept the process moving. Carol is the best realtor I have ever worked with and we appreciate all of her assistance.
Once again, Erin and her team were great! From the recommended inspector to the lawyer and firm we worked with on closing, I couldn't have been happier.The most stressful part of buying our house was thanks to Heidi. Granted, she did help us reestablish our loan under just myself (besides me and my hubby) so we could still purchase the home. However, this really the only thing that was done correctly. Her tone on the phone was very patronizing and like a car salesman. She tried to pitch the fact that they were covering the appraisal as if it were an actual "favor" that we'd be repaying directly to her! I'm not an idiot. Also, she asked on more than one occasion if she or her team had done something to upset us, in an accusatory tone. Of course she had! From the time we got to closing she was still telling us it was possible that we may have to pay some at closing. Finally she guesstimated that we "may get $500-1k" back. Luckily we got money back and found out more information about tax repayment at our closing.Another thing that was messed up was setting us up incorrectly regarding Georgia not being a title state. I can't remember the exact wording however it made a difference in how much the estimate was. Heidi had requested someone that came from an office in New Jersey. She lied and said that Erin had. However we found out that was not true after seeing the originating requester.For a while I thought Tiffany was senior over Heidi. The few times I spoke with her she was very professional and helpful. I actual thought that maybe Heidi was a newer loan officer and that's there were so many hiccups along the way. I definitely haven't listed them all and won't be that petty. I will just say maybe Tiffany should look into moving to senior loan officer.The last thing I will add is it was very frustrating to have closing scheduled without all things completed and then to have it moved back. And the kicker is is that Heidi told us closing was scheduled for 9am however the firm had us down for noon. Luckily they were more than accommodating to adjust it to where we could close in the morning seeing as how we had already drove out there, which was 45 min from home. Like I said, Erin and her team were great. I couldn't have been happier.I'm so thankful all this worked out and is over with. The last 2 weeks were so stressful and it was due to careless handling by Heidi. Upon calling to congratulate us on the completed closure she told me that they really wanted all 10 ratings and basically asked for it. I could tell by that different tone in her voice she wasn't expecting it to get 10s.I will close out now. I do not want to be contacted by Heidi again however if you would like to reach back out to me and my hubby that is totally fine. Our loan process should have went without these many small mistakes. If Heidi has been doing this a while i would think she wouldve know better. Thank you.
VU impressed me when they called me and asked for my business. There were some minor credit issues that Mike Patzius helped with by giving sound advice on the best way to correct. Once repaired, the entire loan team was in constant communication with me every step of the way. There were a few snags, but VU got it done and I would highly recommend them for anyone looking for a VA loan. If you are a veteran, you need to call VU.
The process was easy to understand thanks to the help of the team. My team responded in a timely manner to any questions I had.
Veterans United was easy to work with. They responded quickly when I would contact them and they were very patient in answering my probably not so smart questions as a first time home buyer
Wonderful job! Thank you all so much for getting me into my forever home!
Everything was super smooth and the team was on it every step of the process! I was highly impressed and can’t thank them enough!
Exceptional service from Aaron and Mallory and As a veteran I really felt I was being taken care of and respected.
Veteran United are the go source for VA home loans they help you from A to Z.
I was initially nervous after hearing other people talk about their home buying process. I am so grateful that I had Veterans United. Everyone kept me informed, and they were invested personally; I wasn’t just a number.
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Thank you all so much! From application to closing, you each went out of your way to ensure everything that was needed was completely understood and answered every question (many of them) in a timely manner. Customer Service within your team is above reproach. The timeliness and direct contact with me made my whole family so calm and feeling collected through the whole process. The Edwards family thanks each and every one of you! Jodi Coons, Liz Schultz, and Sarah Hadley...... I would recommend all of you to anyone looking for a smooth and successful home-buying process.
As a Veteran I felt secure that Veteran’s United had my family’s best interest in mind when it came time to purchase our home. Everyone in the Veteran’s United team was knowledgeable and a professional in their field and helped us securely obtain our first home!
I am very please with everyone that were involved in my process. Will definitely will recommend you. Thank you
The team - Josh, Brad, Jake and everyone else involved - did a phenomenal job from start to finish. They were timely with everything, updated me as-needed, and worked with my timeline. Would highly recommend.
Justin has been and will be the guy I use for all of my future housing financials. He made this process as easy as humanly possible. Answered all of my questions and I was able to contact him at any point in time that I needed him.
This whole process was great!!! Amazing customer service!!!!! Thank you!!!!
