My loan team was OUTSTANDING!!! Annie, Stacey and Stacey, who coached me through the whole process, with detailed instructions and a timely response, once again I would like to thank them for everything they did for me and Bruno, you gals are the greatest.
Yes, I am a great fan of Veterans United loan services and have stuck with them, and I plan to continue even if I buy again, and I recommend it to others, whether Veterans or not. As far as Billy Jones and Missy, the entire team at Veteran United is number one. From the first home I bought with them in Independence, Missouri, with Shanna, our realtor, whom we just love working with, she is amazing.
The entire team at Veteran United Loan Services has earned the Number One in the nation for a reason, and as far as I am concerned, as a veteran who has bought and sold 7 homes in my 33 years of marriage and an amazing career field of over 20 years of service in Law Enforcement after my military service was completed. Veteran United Loan Services has been my best Loan experience ever. So, I say to you all, "Thank You For Your Service". The team members of both homes I have purchased with you have been nothing short of excellent.Mitch, if you could please be sure these individuals are credited and recognized by the top, they each deserve recognition for their unwavering patience and careful attention to detail, and our much-appreciation from my husband and me. A big thank you to Billy Jones and Missy, our concierge, and Rich Eberhardt, our wonderful realtor.
I truly appreciate you guys. Your whole team was on it. Even though I didn't need some of the other services you offered, I still appreciate the gesture. Jeremy I can't thank you enough. Thank you Veterans United
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Justins Team was top notch and they did everything tjey could to make sure that our dreams came true.
Seth and his team are outstanding. Everyone on his team was professional and knowledgeable of the task at hand. Patricia and I thank you all for a quick and easy process.
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Have nothing but great things to say about my experience with my home loan team. Dalton and Courtney were exceptional and I would highly recommend them to any Veterans looking for their new home.
Veterans United was amazing with helping us in the loan process. They made everything so simple with the to do lists! They also reached out to make sure everything was going smoothly on our end which made us feel like part of the family.
The team we worked with was unbelievable!!! As far as we are concerned they went above and beyond the call of duty. What an awesome team!!
Great service!
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
The greatest team I've ever had in think they deserve a raise especially my team happy memorial day too you all!!
Very punctual and informative. Easy to use app to follow along the home journey process. You can feel they want the best for you!
Brian and his team did a great job getting our loan processed quickly. Brian and his team were able to accommodate our needs throughout the process of purchasing a home remotely and having jobs without a lot of flexibility for time away. Highly recommend using their services as they offer a lot of additional services for a buyer that aren’t normally part of the experience
This time for refinancing I went through Ben Choi and he was great. He made sure I understood every part of the process with it being my first time. I always recommended veterans united to all my military family.
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The team provided a lot of help and made my home buying experience easy.Can't thank them enough.
Can’t speak highly enough of Gwen and team at Veterans United, navigated the process with ease. Highly recommend Gwen and team for our Veterans and all your financing needs!!
Purchasing my home with Veterans United was a huge milestone for me, and I’m incredibly grateful for the team that helped guide me through the process. Buying a home can be stressful at times, but my team consistently worked hard to keep everything moving and to make sure I understood each step along the way.I especially want to recognize Andy Harris, Shawna, Hannah, and Christie for their dedication and professionalism. Andy was always responsive and supportive, making sure my questions were answered day or night and helping me stay on track throughout the loan process. Shawna and Hannah were extremely helpful and organized, making the document process smooth and keeping me informed of what was needed. Christie worked diligently behind the scenes to ensure everything met underwriting requirements. Andy made sure that we reached the finish line.What meant the most to me was knowing I had a team advocating for me and working hard to make my homeownership goal a reality. I was not just a number. As a veteran, it’s reassuring to work with people who understand the VA loan process and truly care about helping veterans succeed.I’m proud to say I’m now a homeowner, and I appreciate the effort and commitment my Veterans United team put into making that happen. I would absolutely recommend Veterans United to other veterans looking to buy a home.
Exceptional team! Our experience purchasing our home was truly seamless from start to finish. Every step of the process was handled with professionalism, patience, and excellent communication. Questions were answered quickly, details were explained clearly, and we always felt supported throughout the journey. What can often be a stressful process felt smooth and organized thanks to the dedication and care shown to us. We are incredibly grateful and would highly recommend them to anyone looking to buy a home.
The entire team was great! They were readily available whenever I had a question. Joel, our assigned loan specialists, was always aware of any updates and maintained great communication with us.
Wanted to much information on personal accounts. Was never called or updated on our loan officer leaving or moved up in the company. I felt very stressed during the whole process. Will never use my va loan again.
Response from Veterans United
Hi Robert,
I’m sorry to hear this process left you feeling so stressed. We understand that purchasing a home can require a lot of documentation, but our goal should always be to help make that process feel clear and manageable rather than overwhelming.
I also apologize that you were not updated regarding the changes with your loan officer. Consistent communication is an important part of the experience, and I understand how frustrating it can be to feel out of the loop during such a major purchase.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. If you’d like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
