Our loan team was very helpful and efficient. Any questions we had were answered promptly and clearly. They were very responsive, and quick with getting necessary documents to us. They even sent us a sweet new home gift with goodies for us and toys for our pups. They are very professional while also being thoughtful and personable, and clearly go above and beyond for their clients.
Bobby Moss is an outstanding loan coordinator. He is extremely helpful, understanding, and responsive.
As a first time home buyer, I needed so much assistance and they were there every step of the way. They assisted with everything and just helped me understand the process and answered all my questions.
Team was awesome! Very great 1st time home buying experience!
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Jeff and Destin were very patient with me and my wife in our decision-making for our new home. I would love to send them praise and say thank you for being so patient and helpful on all Scales.
Veterans United did an absolutely amazing job! They worked so hard to get us into our home and in such a timely manner. We couldn’t be more thankful for their help and hard work. Fantastic experience from beginning to end. Thank you!
Communication between team members was weak. Thorough communication with us was nearly non-existent. We would get a short text messages on Fridays just before VU’s office closed making it impossible to ask for clarification. We would send emails asking questions only to get short responses that didn’t address several touch-points in our questions. We would call throughout the week only to be sent to voicemail each time with return calls rarely returned. We would get a quick email or text saying that someone would call us the next day. Sometimes it would be several days later before we finally got some answers. We were pushed off to different people throughout this process, never knowing who to contact for sure. We were told that Jack (Jackson) was our POC, then to only call Nathan, then back to Jack….finally ending with Kayla. Granted this was a difficult loan. We were unaware that my deceased brother was listed on the deed and had to go through a short probate. All in all, the lack of informative communication was excruciatingly lacking. Mind you, we weren’t being helicopter clients, we had legitimate concerns and questions that were left open for a week or more at a time.
Luke Thurman did an outstanding job helping us understand all quantitive information for this home loan. We greatly appreciate the time he took taking a few of our unplanned phone calls and patience as we likely asked him the same question he's heard for 1,000,000th time.
Ryan and Desi made me feel so supported throughout this journey. Both are amazing at customer service and deserve to be recognized for all their hard work they put in going above and beyond, particularly given the unique circumstances of my situation, to help me close my loan!I will definitely recommend my fellow veterans to VETERANS UNITED and I look forward to calling Ryan and Desi at VETERANS UNITED for future services!
Eric and his team were amazing. They were thorough and efficient. I really appreciate every member that helped make this home buying process so simple. Thank you
First time home buyer the team they set up made everything easy to understand and was there to answer all my questions
The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.
Tim and his team took amazing care of us during our home buying process! Thank you!
