Mike, Audrey, and the team were always on top of things. They did everything to keep me informed, were highly competitive against other mortgage companies. They were always ready to help at anytime, no matter the issue, big or small. I highly recommend Mike for any Veteran looking for a class act who’s calm, cool, and collected. Thank you Mike, Audrey, and the entire team for getting my family and I the home of our dreams!
Purchasing my home with Veterans United was a huge milestone for me, and I’m incredibly grateful for the team that helped guide me through the process. Buying a home can be stressful at times, but my team consistently worked hard to keep everything moving and to make sure I understood each step along the way.I especially want to recognize Andy Harris, Shawna, Hannah, and Christie for their dedication and professionalism. Andy was always responsive and supportive, making sure my questions were answered day or night and helping me stay on track throughout the loan process. Shawna and Hannah were extremely helpful and organized, making the document process smooth and keeping me informed of what was needed. Christie worked diligently behind the scenes to ensure everything met underwriting requirements. Andy made sure that we reached the finish line.What meant the most to me was knowing I had a team advocating for me and working hard to make my homeownership goal a reality. I was not just a number. As a veteran, it’s reassuring to work with people who understand the VA loan process and truly care about helping veterans succeed.I’m proud to say I’m now a homeowner, and I appreciate the effort and commitment my Veterans United team put into making that happen. I would absolutely recommend Veterans United to other veterans looking to buy a home.
We had a great experience with Veterans United. This was our first home purchase so we really didn't know what to expect. From the beginning, our loan officer(Jodi Coons) went through every step with us and any questions or concerns we had she answered them promptly and honestly. She truly had our best interest at the forefront through the whole process. I highly recommend Veterans United.
I would just like to say my whole team was amazing, Ward Mershon and Jay Christman always there to answer random questions along the way and point me in the right direction, they definitely went above and beyond, hands down don’t think you can find a better loan officer and specialist. Holly glass crunching numbers last minute to make sure I can stay in the green for the loan and working with me directly was amazing and I am very grateful for her help and experience. My realtors Rebecca and Bruce were and still are amazing thanks for connecting me with such great people in general. Oh and Tara Fuemmeler dude amazing as well, always there to let me know I gotta sign something and super nice. Honestly I feel like this is the best possible team anyone could receive I got super lucky and I feel bad not everyone cant experience what I did. Every issue, question or potential set back, no problem at all, my roster was stacked and I didn’t even know it, this team is so good I’m considering never buying a house again because I don’t think anyone else will come close to being as good. Again my family and I are beyond grateful for everyone’s help and wish everyone the best moving forward. Thank you.
- Gregory Marin
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Wish they contacted me more.
Loved this team! They were amazing! So grateful for their help in the home buying process.
A huge thank you to Cole Abram’s for the assist. The process was seamless and much appreciated for what he did. Thank you.
I just completed a refinance for a lower rate. Lily and Drew made the process incredibly easy and pain free. I would recommend Veterans United to all of my fellow veterans.
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Matt made what we thought would be a stressful process feel smooth and exciting. He took the time to find the perfect loan program for our situation and even helped us understand how to strengthen our credit before applying. Thanks to him, we locked in an amazing rate and closed without any surprises.
They did an amazing job and worked with me through the end.
I really enjoyed my experience with you guys I didn't know anything about buying a home until I received the help from you and my special realtor
The smoothest process. We were guided every step of the way!
Michelle, Chris, and team were excellent! I appreciated the timely updates on where we were during the process as well as responding to all of my questions.
Thanks to the whole Veterans United team for helping to make the first home I’ve bought on my own such an easy process!
Eric did a great job coordinating the entire effort from the start. Once it was passed to the underwriting/load coordination team the wheels fell off.There was a lack of clear communication. Information was provided and uploaded multiple times via email and their internal document system. Emails were clearly and obviously missed by the loan coordination team.I had to take the reins several times because there was a lack of clear communication and explanation on several issues. Several issues were fixed in the 11th hour due to a lack of communication and a lack of processing emailed/uploaded items that had been requested.Fortunately everything worked out in the end. The entire experience was, however, FAR more stressful than it had any reasonable expectation to be. We literally were worried we would lose the house and the contract 2 days before closing, and nobody from the loan coordination team had even responded to our queries on status updates 5 days before close.It very much seemed like the VU team was so heavily reliant on people taking their sweet time to choose a house that they just had no idea what to do in order to actually close in 30 days, despite my asking over and over.Happy we got the house, but VU should focus FAR less on technology integration and instead focus on understanding methods of solving problems, paying attention to direct emails with requested documents, and actually communicating with customers.
The team was cooperative, kind, and I felt supported throughout the process
Andrew and the team did an amazing job. Helped me with getting my one home on the market and closing on another in a different state. Thankyou for the quick closing.
Great communication, timely responses
