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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

435,299

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
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5 out of 5 Stars
Would Recommend
headshot image of Hayley Glennon

Loan Officer: Hayley Glennon

NMLS# 2566042

5 out of 5 Stars
Would Recommend

It’s not often that you will see a mortgage lender cold call you out of the blue to get you better rates, when you’re already their client. Veterans United dropped my rate ober a full point when I didn’t even know it could be done. I appreciate their team and the work they have done to not only take care of my loan, but to also make sure I was informed and taken care of the whole way.

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

4 out of 5 Stars
Would Recommend

To darn much paperwork.

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

4.5 out of 5 Stars
Would Recommend
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend
headshot image of Jackson Walker

Loan Officer: Jackson Walker

NMLS# 1997569

5 out of 5 Stars
Would Recommend
Photo submission from Dennis R.

Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

5 out of 5 Stars
Would Recommend

Casey and Heather are an amazing team!! I would and WILL be recommending Veterans United to any of our military friends. Thanks for making our home dreams come true for the second time! 🥰

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend
headshot image of Toby Sullivan

Loan Officer: Toby Sullivan

NMLS# 2104302

5 out of 5 Stars
Would Recommend
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

4.5 out of 5 Stars
Would Recommend
headshot image of David Philips

Loan Officer: David Philips

NMLS# 1452335

5 out of 5 Stars
Would Recommend
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Would Recommend
headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

5 out of 5 Stars
Would Recommend

Kapil & Carrie went above & beyond to ensure we were ready for closing. Highly recommend.

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

3.5 out of 5 Stars
Would Recommend

As a first-time homebuyer, I expected a smoother and more transparent process than what I experienced. Unfortunately, communication and organization were lacking throughout my loan process.I strongly prefer email communication, but despite multiple requests, I was almost always met with voicemails instead. This made it harder to keep track of important information. I was sent several versions of the same documents to sign, which was confusing. At one point, I was even asked to re-verify my employment just two days before closing—something I wish I had been warned about much earlier in the process.Even more concerning, I personally caught a $10,000 error in my closing costs just five days before closing. When I brought this up, instead of recognizing it as their mistake, the team initially discussed restructuring my loan to include the additional fees. Only later did they realize it was an error on their end. That kind of oversight is unacceptable, especially when clients are paying fees for document preparation.As a first-time buyer, it would have made a huge difference to have a clear timeline of what documents to expect, when to expect them, and even guidance on things like taking time off work for closing.On a positive note, every interaction I had with staff was friendly and courteous. However, the lack of consistent communication and upfront explanation made what should have been an exciting milestone into a stressful and confusing experience. Veterans United could greatly improve by focusing on clear, timely communication—especially for those navigating the home-buying process for the first time.

headshot image of Steve Hopper

Senior Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend
Photo submission from Kevin C.

The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Would Recommend
headshot image of Eric Perrigo

Loan Officer: Eric Perrigo

NMLS# 1960972

4 out of 5 Stars
Would Recommend
headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

Securing my first mortgage loan with Veterans United was a notably positive experience. The process was smooth and supportive throughout each stage. The team demonstrated exceptional professionalism, guiding me patiently and answering all of my questions with clarity. Their dedication to making the experience as straightforward as possible helped alleviate much of the stress typically associated with buying a home. I felt well-informed and confident in my decisions, thanks to their thorough explanations and consistent communication. Overall, Veterans United made my first home buying process not only manageable but genuinely rewarding.

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend

I was impressed with the step-by-step support throughout the process, as well as the ease of reviewing documents and signing in to the MyVeterans United Portal. Communication is essential, especially for a first-time home buyer like myself.

headshot image of Ben Schwalenberg

Loan Officer: Ben Schwalenberg

NMLS# 1287859

5 out of 5 Stars
Would Recommend

The whole process was smooth and timely.

headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

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5 out of 5 Stars
Would Recommend

Super easy process

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend
headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars
Would Recommend
Photo submission from Kenny B.

What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.

headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend
headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Would Recommend
headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

More Reviews

See all 435,299 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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