They were very helpful in all aspects of purchasing our new home. Mike Rahmoeller was great to work with. He was good at getting back to me when I had questions, even on his time off. We only had one minor problem, which was with the VA not working as quickly as we wanted. But Mike and the rest of the team maintained constant communication to help us get through this process, which was very stressful.
Everyone at Veterans United were fantastic & on top of their game!!!!!!!
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
VA United have very special people who are dedicated in helping to make buying a home less stressful. We have been helped with everything necessary to obtain a mortgage and all of the extra chores needed to set up our home.
Wes and Bailey made this process as easy as possible. They were quick to answer and any time I needed to get them on the phone or needed a reply on an email or text they were quick to answer. I would recommend both of them for other veterans. I would also like to thank the realtor VU recommended. She helped me find the right people to inspect the property. I have my dream home thanks to Dana Panichella, Wes, and Bailey Best home buying team!
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The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Veterans United have made the process of hiring a home 100% stress free.
Jacob and Alison made this such a smooth and easy process. They answered all of my questions without annoyance and were with me every step along the way. I recommend them to anyone looking to purchase a home, they are truly a great team!
My loan officers Corey and Sam were always available to answer and questions or concerns
David and his team were awesome to work with very attentive and responsive to all of our needs throughout this experience very friendly and professional!
Underwriting issues and waiting till last minute to clear for closing.
Now that I've moved in and things have calmed down I would not recommend this company. I know I'm an outlier. Always requesting information at the end of the business day. Our loan agent would always call us on his way home from work with no good news. Daily packets from FedEx to sign and return. One day 9 packets to sign with 1 paper in each. Who's running this circus. Real estate agent frustrated with yall. Title company frustrated with yall. Got 5 fedex packets to sign 1 week after closing(I threw them in the trash). Last week I got an email requesting a copy of the mortgage and deed from one of yalls employees. He thought he was emailing the title company. Again who's running this circus. And yall got the gonads to send me a t-shirt. My blood pressure got so bad the va called an emergency. Navy federal next time and will tell all my army buds. Sorry but nope nope nope. Never again
Response from Veterans United
Hi Daniel,
Thank you for taking the time to share your experience. I'm truly sorry to hear the homebuying process left you feeling so frustrated. Buying a home should be an exciting milestone, and it sounds like the repeated document requests, last-minute communication, and lack of coordination made the process much more stressful than it should have been.
I understand why you walked away feeling disappointed, especially if it seemed like the different parties involved weren't on the same page. We value feedback like yours because it helps us identify opportunities to improve both our communication and the overall borrower experience.
I'd appreciate the opportunity to learn more about what happened and review your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
Very fast easy home buying process.
