Couldn't have asked for a more stress-free home buying experience. Everyone was attentive, caring, and with exceptional professionalism. Truly felt like part of the family.
The only part of my experience with VU that was less than a “10” were the couple times that I felt like information was withheld from me earlier in the the process, which had I know I probably would have made different decisions. For example, I was researching home loan options very early in the process (5-6 months before desired closing timeframe). My credit check was needed for the home loan pre-approval, but I wasn’t told that it would need to be checked again later on before closing because I was more than 120 days out from closing. It may not seem like a big deal or big hit to my credit score, but when information like that is withheld I begin to wonder what other things you all might be hiding from me just to get my business. Another example, Rebecca told me that VU would refinance my loan at no cost when rates decrease but only if VU is servicing my loan. As a 1st time homebuyer, I didn’t realize lenders could provide mortgages but not even service them. It wasn’t until later when we were discussing it further, did I learn that VU only services around 60% of their loans. Therefore, there’s a good chance I may have to pay additional fees to refinance. This is different than the picture I was given early in the process when you all were looking for my business. Stuff like this makes me doubt and lose trust. I suggest being more forward with the details of your fine print.
Thank you all for the great help they made it painless and will definitely recommend to others
From start to finish..Josh Kaplan and his whole team were spot on.Regena
Love the work they did in the time they put in to get this done
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Good people to work with they get the job done will help you clean up any little surprises that may pop up during the initial process. Once your stuff is good to good the process flows soomth and quickly. Enjoyable people to work with
Worry free process
Highly recommended to any veteran looking to purchase a home! Veterans United is truly top notch!
Definitely recommend Veterans United. This was an amazing experience and I’m so happy I had such wonderful people helping me, especially since it was my first time buying a home.
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The entire team at veterans united did a great job. Usually anything related to military or government work is slow, complicated, and nobody explains anything unless you absolutely need to know. You could imagine my surprise when this was not the case. The whole team worked fast, got what they needed done, done in a timely manner, and kept me well informed as to where we where in the process and what was the next step.
Words seem inadequate compared with the actual experience of going through this process and the help provided by Christy Ingalls, Spencer Wesson, and Joedi. They were always prompt in returning calls and reaching out to calm my reservations and fears. My Closer regarding spoke very highly of Kristina Robertson and what an amazing job she did and her quick responses. In fact, Mike Benjamin of Title Guaranty and Abstract Company said in all the years that he has been doing closings with the V.A., she was the best he had ever worked with. If I could give the team more than ten stars, I certainly would.
Thanks so much!
Veterans United was great, super efficient and helpful though out the home buying process. Their rates are very competitive as well. Highly recommended.
Thankful for Veterans United and the opportunity to buy our dream home affordably with the intent to get a better interest rate in the future. Team was great!
This was a much smoother experience than anticipated. The team were a huge help guiding me through the process. I am beyond satisfied with how things went and I appreciate them.
