From beginning to end, Veterans United staff where spot on in every way! The web portal is AWESOME as well and easy to navigate and upload download documents and the use of electronic signatures WAS PRICELESS!
Veterans United is truly a one-stop shop! The capability of this company is unmatched from their marketing to their customer service, we truly felt valued the entire time.
This process we were led to believe to be stressful and painful. With the team we had, we couldn't have been more happy. We didn't have any blind sides or stressors that came out of nowhere. This was a really enjoyable process and i'm so glad we trusted our familys future with the VU TEAM!
I was very hesitant to go through with buying a house. But Veterans United, including Devon and his team made me believe l could do it.
I could not have had a better team. they were so thoughtful and caring and there with me
all the way .Ryan was the best he was always there to take my calls when I needed him even on the weekend . He really was the best .
my whole team was always there to help me out and still are if I need anything . could not had it any better. thank you all so very much for being there when I need you the most .
Julie Spriggs (Veterans Spouse )
Veterans United is very knowledgeable and they make sure that every little detail is addressed and legal ! We were able to fund our second home thru Veterans United in a timely manner. Although...... We feel communications are not always the best. We believe that is because of too many hands involved in the process. We also think that they tend to push the envelope when it comes to meeting the deadline for closing. And lastly, We found out that closing signing does Not mean that you will take immediate possession of your home. Funding with Veterans United is not secured at that time, could take them 2 to 3 more days. We would highly recommend our agent Kendall Haun in the Missouri office. Thank You Veterans United. The Sonnenbergs .
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Absolutely amazing service. Right from the beginning VU made everything easy. They told us exactly what they needed for us to get our pre-approval and then ultimately our final loan through. Allie our concierge was the best and made transitioning all of our home services so easy we did it on the phone in less than an hour.
Great overall experience! 2nd time customer, returning customer. Very informative, flexible, and competitive market-wide.
The team made our job better and anxiety less.
I decided to try VU on a whim just to see what I may have been able to qualify for and I have to say that the entire experience and process was extremely easy. It was seemless, very quickly processed, any issues that arose were squashed quickly and easily, I was completely amazed by the whole team. They were all awesome, I have much respect for them and how well they all worked with me. I can now say that I am a proud, first time, new home owner and it only took 3 months for the entire process, start to closing!
I am so appreciative of James and his whole team. They were quick, patient, responsive, and very helpful! I could not have asked for a better, quicker, or smoother process!
This was the fastest and easiest refinance I have ever done or even heard of. Absolute professionals!
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This is our second time having a mortgage with VU and we’re so lucky to have Scott B. take care of us again! My family and I thank you again for making this process as easy as possible! Always such fast return on items needing to be taken care of. We will always use VU and recommend to fellow vets!
Happy I met them
I can't say enough about the team at Veterans United. It started with the credit agent working with me to get my credit score to the right level and beyond so I could get the house I have always wanted. I started at around 600 and by following their advice and steps I was at 680 in just a few months. The loan team worked so smoothly. They coordinated and organized everything I didn't feel like I had to do anything but tell them which house I wanted. They send messages when I had a new task to do. I received several calls just to update me on what was happening and what would be happening next. They found solutions when problems came up where the realtor was always ready to give up and show me a different house when I wanted a very specific property. I feel like I haven't talked about Shelly the koan coordinator and I want to make sure she gets credit too because she was always on top of anything that needed to be done and ready to help with anything that we needed. She solved as many issues as Ross. If he wasn't available she would step in and handle the problem. I WILL NEVER USE ANYTHING BUT VETERANS UNITED TO BUY A HOUSE!!!!! Last time I bought I used USAA and I wasn't taken care of like this. I can't give enough praise to the Veterans United team.
