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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,532

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 427,532 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

If you are thinking about purchasing a home, you really can't do better than Veterans United! They answered all my questions and explained clearly every step and eased every worry! Friendly staff was always quick to respond to emails and phone messages. They made home buying easier than I ever could imagine!!!

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars
Would Recommend
headshot image of Chase Lee

Loan Officer: Chase Lee

NMLS# 2135792

5 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

4.5 out of 5 Stars
Would Recommend
headshot image of Sean Bostwick

Loan Officer: Sean Bostwick

NMLS# 2242383

4.5 out of 5 Stars
Would Recommend
headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars
Would Recommend
headshot image of Brandy Clarke

Loan Officer: Brandy Clarke

NMLS# 2116675

5 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend
headshot image of Melissa Kunkel

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend
headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

2 out of 5 Stars

I was quoted one and interest rate when I started and one point. Just before closing the rate changed and 3 points were added plus title Insurance. This was not right to do to anyone let alone a Veteran. Very poorly done.

Response from Veterans United

Hi Robert,

I am sorry that this was a frustrating experience for you, we would never intend to provide a rate or fee you were unaware of receiving. Your initial loan estimate reflected what was discussed but I do see a buy down of a little over one point which took place about midway through your process. While I do not see any further changes we certainly understand that updating your fee sheet can cause confusion when not explained in a timely manner. It is our hope that your home serves you well as you have our country and if you have anything further you wish to share or discuss, our client advocate team remains available to you.

4.5 out of 5 Stars
Would Recommend

Great service

headshot image of Travis Pfaff

Loan Officer: Travis Pfaff

NMLS# 2243656

4.5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

4.5 out of 5 Stars
Would Recommend
headshot image of Tiffany Casey

Loan Officer: Tiffany Casey

NMLS# 2061431

5 out of 5 Stars
Would Recommend
headshot image of Collin Grote

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

Had a great time working with Steve. It was my first time buying a house and it went incredibly smoothly. He was there to answer all of my questions and always got back to me which I really appreciated. Thanks Steve!

headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

4 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Lucas, Andrew, Jared and Cody are all awesome. They not only tolerated my numerous questions they answered them quickly and happily ( some a few times) they explained things in layman’s terms and gave honest and thorough responses. I knew what to expect through each step and their numbers were accurate. Another thing I liked is from my point of view veteran United honors their employees and their time off is actually off. But that said whenever one of my team was off another team member answered quickly and correctly . My vu realtor Thomas walker was incredible too.

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

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4.5 out of 5 Stars
Would Recommend

Truly satisfied with my VU team!

headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars
Would Recommend
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

My real estate agent Cassie was an expert she did a terrific job and if I ever decide to buy or sell a home I'll go through her again she did a terrific job I couldn't ask for anymore thank you thank you thank you

headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

4.5 out of 5 Stars
Would Recommend
headshot image of Joseph Sepulveda

Senior Loan Officer: Joseph Sepulveda

NMLS# 1835955

4.5 out of 5 Stars
Would Recommend

Glad it is done

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend
headshot image of Melissa Kunkel

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

VUHL made it the easiest refi ever done, and we’ve only done it twice. We had a few obstacles that we had to over come but hay what’s the fun in it I’d there weren’t any. Great job lady’s and gentlemen! Thanks for your work.

headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

More Reviews

See all 427,532 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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