Despite the long, tedious process to finally becoming homeowners again, from start to finish, Dylan, Ryan, Meredith, and Mason were a great team.
Think twice before using this company! They will be extremely nice to suck you in but once they know they have your service then they are so impersonal. The loan officers will have nothing to do with you and has all communication sent to the concierge staff. This company does not put personal communication high on their list. The care more about making money then taking care of the customer. They will just take the time to send you an email instead of personally reviewing the process and forms with you as a customer. I would never recommend proceed at your own risk!!!
Response from Veterans United
Dana,
I'm sorry we let you down. This isn't how we want anyone to feel and definitely tells me there's some room for improvement to be sure. If you're willing, I invite you to reach out to the Client Advocates and talk with us. We're here to listen and learn just how to go about making these improvements and bettering the homebuying experience for your fellow Veterans.
Sincerely,
Kendra, Client Relations
I felt like I was dealing with my own family. It was like they had my back and I had their and I had no worries knowing everything was going to be okay. I have shared this with all my friends in hopes that they too we’ll see there is good people out there To help them. Thank you for all that you do.
My experience with Veterans United was outstanding. My Loan officer Whitlee made my home buying experience easy and fun. She was very professional during the entire process and answered every question I had. If you plan on buying a home now or in the future, I highly recommend Veterans United, and ask for Whitlee........
I would recommend anyone to this team of experts.
Very attentive and able to work with you even if you think you may not be able to become a homeowner. Veterans United is worth a shot and the staff will make you feel important and heard.
Hands down by far the best agency I’ve worked with.
Veterans united goes above and beyond for those who served. With the challenges of being a veteran and understanding the true sacrifice that is needed to serve, I am proud to say thank you for your service.
these folks made it seem like a seamless event to buy a home and that is never easy. if I ever purchase another home, then they would be my team to get the purchase done. excellent folks and excellent team work. every issue gets their attention and they stay focused on it until the issue gets resolved. some great philosopher said "that you are either part of the problem or part of the solution", they are the solution.
Thank you folks.
I will definitely use Veterans United again, easy to work with during the whole process!
Veteran United home loan works like military operation from top to the bottom. Makes sure everything is cover.. thanks for having our backs…
Maybe double vet recommended realtors? Ours seemed to be disconnected with the loan team and at times the builder. There was also much confusion with whether or not the home would appraise or what the deal was with closing costs that added quite a bit of stress in the middle of an Army PCS move. We also received very little insight during offerings which may have added to the delay in finding a house.
I would highly recommend the copamy to anyone who would need the services of the VA Home Loans. I cannot say enough about how much I am impressed with the service I received from the people I worked with. It is so nice the know that there is a company
that still believes in customer service.
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Everyone was great in the whole process.
Very easy to work with, responded to any questions or concerns and was so helpful. Thank you Veterans United for making the loan process so easy!
I enjoyed working with the whole team!
