I know they have jobs to do but they could been more forthcoming in the process of closing instead of delays and changes at the last minute. It cost me thousands that I will never get back. Not happy about it. But happy I got the home.
Response from Veterans United
Anthony,
I’m sorry you didn't get us at our very best. I completely get how stressful it is juggling needed loan items as well as making preparations for moving your family. We could've done better and you deserve to be heard. If you’d like to discuss your recent experience, you can reach our Client Advocate team at 1-800-212-5200, or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m CST Monday through Friday. If reaching out beyond these hours, we’ll be in touch by the next day.
We sincerely thank you for helping us improve the experience for Veterans moving forward.
Wishing you the best,
Kendra, Client Relations
We WILL be using VU again!
The whole team at Veterans United was outstanding respectful polite courteous dependable always answered my questions gave me the right answers I'm proud to know damn and work with them and the purchase a home through them my hats off to you and I salute them
Throughout the entire process of buying home, which can be pretty stressful and demanding at times. My team at Veteran’s United was the most consistent and helpful party involved!
The process was smooth and painless. We are very impressed
Veterans united makes the home buying experience smooth and enjoyable.
Veterans United my this process easy. They really helped me out from the beginning until I closed on my house.
This is my third loan with veterans united. I keep coming back because of way i am treated. By everyone that calls or emails myselfnor my wife
I was clueless and lost at start but my Veterans United team broke everything down in an almost "Amry Proof" "MRE Instruction" type of way where I couldn't really get anything wrong. They explained what they needed from me and why to get the home loan rolling and if something came up or I reached the next step not only was my VU page updated, I was emailed and one of the team members called me personally which really helped keep us on track. Super exited to settle into my new house thanks VU
Veterans United provided us with a great experience that was streamlined and easy.
Our team was very supportive and demonstrated excellent customer service
Throughout the entire process! I will recommend Veterans United to my friends without reservation!
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I have bought several homes and was Leary of working with lenders out of town. From the first interview call to closing it was perfect. Even the settlement office said it was one of the most seamless closings they have done. So thank you!
1 - The only thing short is that when I review some of the documents, there were some mistakes that needs to be corrected, which I respond back to make sure it is taken care of.
2 - Website issue. When I first registered and I had a hard time trying to input my banking info but it won't register certain banks.
3 - Home Buying concierge support. Not many resources in local cities and states and when given the result. Some of the resources are not available though it was provided. Not just the major companies but also needs to be local resources that would help smooth the process too.
I can’t give enough positive feed back about Veterans United. They have the right people, the right tools, and the right processes to help Veterans realize our dream of homeownership. And their customer service is Awesome!
