Don’t do it. Just don’t do it. It’s not worth all the hassle these folks put you through. I feel resentment toward my own home now because as I sit in it all I can think about is how awful my experience with this company has been. A friend of mine who is in real estate tried to convince me to go another route on several occasions because of how poorly organized and operated this group is but I was already too deep into it and went through with it anyway but I wish I had listened to him. I wish I could give a -5 stars on this. Just poor on all accounts. Poor poor poor.
Response from Veterans United
Hi Austin, thank you for sharing this honest feedback with us. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. We apologize that your experience was negatively impacted. So much effort goes into every loan application to meet expectations for communication and while we are glad that you are a new homeowner, we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. Our commitment to serving you is ongoing and it is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
You guys rock!
The entire team was outstanding in a complicated closing
They were fast and very helpful
I would definitely recommend VU to all especially to veterans. Reliable, professional and great and excellent staffs.
Thank you Veterans United for helping me fulfill my dreams you made it so easy Jason and his team went more than beyond to make sure l could achieve my goals. Thank you so much now lam a Happy Home Owner. Thanks for services rendered.
the last minute changes and requirements on more then one occasions where a bit annoying. but katy, walter and their team otherwise were outstanding
Working with veterans united was a great experience. Love my loan team. They did an awesome job. Thank you Patrick and loan team.
To all Veterans using the power of your Veterans Certification, know how to use the authorization to its fullest extent in seeking relief and lower points on a loan.
With my experience with using Veterans United, I will returned to use them again as well as recommend them to anybody that ask me.
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They treated me like I was one of them helped me and guided me through the whole process. Answered all my crazy questions to the best of their ability! Went out of there easy to help me as much as possible to keep me in the price I wanted and the payment I wanted! 1000% recommend Veterans United great people!
Very pleasant experience, efficient, friendly and very accomodating
Made the home buying process easy and less stressful! Thank you!
