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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

401,559

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 401,559 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Veterans United are a group of professionals. The portal set up to communicate make the process easy to navigate. I would recommend them to any veteran engage in the home buying process.

headshot image of Ryan Madison

Loan Officer: Ryan Madison

NMLS# 832361

5 out of 5 Stars
Would Recommend

This is my second time and VU has a customer for life out of me

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

While the process was tedious, and tiring, Veterans United made sure to explain the reason why they needed what was being asked for and furthermore made sure I was making the best decision for my family and I. Then entire team was beyond amazing. James and I may have played phone tag many times but if hr couldn’t get in touch with me he would make sure he tried other ways of communication. I would most definitely 10/10 recommend Veterans United. Thank you all again.

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

Please utilize Veterans United for your home purchasing. They will be very helpful in what ever you need.

headshot image of Kris Eubank

Loan Officer: Kris Eubank

NMLS# 2094609

5 out of 5 Stars
Would Recommend
headshot image of Brian Haines

Loan Officer: Brian Haines

NMLS# 2000964

5 out of 5 Stars
Would Recommend
headshot image of Whitlee Goostree

Loan Officer: Whitlee Goostree

NMLS# 1188778

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

4.5 out of 5 Stars
Would Recommend
headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend

This wad a simple process. They provided me with all the tools and help I needed. Woyld recommend to all veterans

headshot image of Jarvis Scruggs

Loan Officer: Jarvis Scruggs

NMLS# 2030082

5 out of 5 Stars
Would Recommend
headshot image of Sydney Ovaitt

Loan Officer: Sydney Ovaitt

NMLS# 2026820

5 out of 5 Stars
Would Recommend

Don't know what I could add to my above comment - except, figure out how to clone Suzanne and you will then have a truly outstanding team......

headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

I'm glad that Max and everyone that helped me were assigned to me. I'm sure if everyone else is of that caliber that works with veterans united that it would be a good experience with a different veterans united team!

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

If you are a Veteran contact Andrew Nelson he is great to work with.

headshot image of Andrew Nelson

Loan Officer: Andrew Nelson

NMLS# 1483177

3 out of 5 Stars
Would Recommend
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

2 out of 5 Stars

Lend at your own risk….. you might end up down thousands and only get a Im sorry

Response from Veterans United

Hello Olin, We understand how the home buying process can get stressful, especially when costs are estimated throughout the loan process. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.

5 out of 5 Stars
Would Recommend

Jason and the team were great throughout our home buying process! We felt like we were their number one priority and everyone was beyond professional and courteous. We were pleased with the home buying process and excited to have our new home! Thank you to Jason and the Veterans United Team!

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Would Recommend

The team was fast and effective and we got the clear to close in 26 days in a time that was not the national standard.

headshot image of Connie Pierce

Loan Officer: Connie Pierce

NMLS# 2170056

5 out of 5 Stars
Would Recommend
headshot image of Zach Huckabey

Loan Officer: Zach Huckabey

NMLS# 2026797

3.5 out of 5 Stars
Would Recommend
headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

4.5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

4 out of 5 Stars
Would Recommend
headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

4.5 out of 5 Stars
Would Recommend
headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

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5 out of 5 Stars
Would Recommend
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Great team, I would work with them again if the chance comes.

headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend

Great folks…… just a bit to many. I actually got confused on who to reach out to. However it’s better to have more than less.
This is to James, I know times are different with Covid.
However I’m kind of old school…I would have enjoyed meeting him and after. Buy a home is a big deal for some folks. I would have been greatful to have thanked him in person. For me…..getting to thank him at the end of this would have been great.
Great job James to you and your people.
Job well done and painless.
R/Jamie Pierce

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend
headshot image of Gerrit Hane

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend

Veterans United was amazing but as for the Realtors they are not written in stone to keep. Always have a chance to change Realtor.

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend

I can’t say enough good things. Highly recommend!

headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
Would Recommend

Had no idea buying a home was so time consuming and complicated. Drew and the folks at Veterans United kept me on track, but I feel this process has much room for simplification.

headshot image of Drew Alexander

Loan Officer: Drew Alexander

NMLS# 1407112

5 out of 5 Stars
Would Recommend
headshot image of Mary Dischert

Loan Officer: Mary Dischert

NMLS# 1974450

More Reviews

See all 401,559 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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