I would absolutely recommend Veterans United to anyone looking to buy a home with a VA loan, especially if it was their first time buying. My loan officer Jodi, always responded promptly when I had any questions. The layout of the app is very well streamlined and it was effortless keeping track of what I needed to do and what had already been done.
Working with Veterans United was an absolutely outstanding experience from start to finish. The entire team operated like a well-oiled machine every person I interacted with was knowledgeable, professional, and genuinely invested in making sure everything went smoothly. What really stood out was the communication. I was never left wondering what was happening next or where things stood in the process. They kept me informed every step of the way, answered my questions quickly, and made what could have been a stressful experience feel completely manageable.
My wife and I was and still is impressed with the customer service and help in buying our first home using Veterans United services. The care and respect given to veterans is platinum. They seem to care for the whole veteran and not just a number. We were kept informed throughout the whole process and if I had a question it was not a bother them if I called several times a day or throughout the week. And I fill that we had the best team Veteran United has. Awesome is defined as extremely impressive or daunting; inspiring great admiration, apprehension, or fear. It also should include Jimmy Stranz, Ashley Stratman and Corey Sublett. They made our first time home buying experience seamless. WHAT A TEAM!!!!! Thanks From The Williams Family
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MY TEAM WAS VERY RESPONSIVE, ALWAYS REACHING OUT TO ME AND ANSWERING MY QUESTIONS.
Evan Mehuys and his team were amazing from start to finish. My wife and I are first time home buyers, every question was answered no matter how many times it was asked. Buying a home is one of the biggest things you can do, Evan and his team made us feel comfortable and relaxed. It really didn’t feel like working with a business, it felt more like working with family. I will be recommending them and Veterans United to anyone looking to buy a home!
As a first time home buyer, my husband and I can truly say we had an awesome team helping in every process of the way. Dylan, Scott, and Amanda were very helpful, and easy to contact. They walked me through everything, to where I felt as if buying a home was something I’ve done before. Thank you, Veteran’s United Staff!
The overall experience was a long but greay one, thanks to all the people, Kedric, Morgan, Lin, Collin, Adrian, and, Michelle that helped and guided us through this process...they all did a wonderful job.
Extremely customer oriented, very responsive, and offered the best rates on the market for military members; I would enthusiastically recommend Brian, Kate, and the Veterans United Team.
This process was brand new to me and I trusted my team to have my back but now I wonder if everyone had my best interests at heart. My very 1st day in the home I discovered an Electrical problem and I paid a inspector to do his due diligence and he missed it. But it would be hard not for the seller to know that this problem didn't exist! I am indebted for life on a home that on day one I discover this problem, WHAT'S NEXT!? I'm so afraid right now!!!
Response from Veterans United
Hey Randall,
Thank you for sharing your experience. I'm sorry to hear about the stress and uncertainty you're feeling after discovering an electrical issue so soon after moving into your home. Purchasing a home is a major milestone, and I can understand how upsetting it would be to encounter an unexpected problem on your very first day.
While the VA appraisal helps assess a property's value and basic condition requirements, it is not as comprehensive as a home inspection. I understand that doesn't make this situation any less frustrating, especially when you trusted the professionals involved in the process and expected to move in with confidence.
I'd like the opportunity to learn more about your experience and discuss your concerns further. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Just purchased my second home in 7 years using Veterans United. Both times have been a great experience. Dava and her team are truly excellent and extremely helpful. So glad I have been able to use her both times! Great experience all around!
Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.
Tina and the whole team were a joy to work with!
Third loan with Nate Bitner and his team and all three have been smooth as glass.
Thank you to our team for making this process smooth! We love our new home!
