I am so excited to move into my home. I could not have done it without the help of Veterans United! Thank You!!! You guys are awesome. Shout out also to Patricia…Thanks for all the email updates! Thanks
The new home package at the end was a surprise and it was very sweet. Both me and the pup Thank you for that!
Veteran’s United did a great job in getting our home via the VA loan process.
They made the process really easy and we were able to close quickly!
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I'm very happy
I would very much recommend Veterans United
This was not what i would have thought of a h ok me buying experience. I rate this 15 out of 10 it was so easy working with the team at veterans United and went from renting to owning in 6 weeks and that was with the 30 day closing. Thank you veterans United for all you do for us.
Thank You
A huge thank you to our loan team and to our relator! They were all so amazing to work with. No matter the obstacles, they always buckled down and overcame to make sure that we had the best service possible. I would HIGHLY recommend any one of them to be apart of your home buying experience!
The entire VU team helped me overcome some pretty significant hurdles to get my forever home! Kudos to all!
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Yes the worst way to make money is to take advantage of people. In no way was this loan officer looking out for my best interest. The rate when I began building was a 3.5 when I closed I initially got a 7.6. Instead of recommending me to try and lock a rate he left me dry at the end and because when he pulled my credit way to late had a hiccup which I lost a 5 percent rate to a high rate! Worst experience of my life. I cried thinking I was losing the home of our dreams. Thanks for creating the worst thing I've ever dealt in my life buying a home! Never again do I think ian should help someone get a loan! Piece of work and even threatened he could have canceled my loan! Hope to refinance this disaster as soon as I can thanks for losing me so much money veterans united!
The process was smooth and fast. Everyone worked very well together and complimented each other to meet our needs. Great experience!
Crystalline Loveless was the only one from Ted's team who understood the mission of VU and knew how to provide service to a veteran; she was the reason I decided to go with VU and Ted's team is very lucky to have her. Rest of the team was a mess. Communication was poor, customer service was below average and a veteran was made to go through a lot of stress and anxiety because this team did not know how to do their job. After providing CTC, scheduling closing and signing all documents for closing, funding was put on hold because a re-inspection was not completed. I had to reschedule all of moving arrangements, cancel family dinner planned for thanksgiving at new house, pack and unpack multiple times and had to pay extra rent for the month since I could not move out on the planned date.This team did not know how to have clear and open communication with their client and with all parties involved and worse they did not know how to work on the client's best interest. Basically, it was clear that they did not care about the buyer/client. Buying a house was enough of stress and intimidating experience and this team made me go through so much emotional and mental turbulence. If VU markets themselves a mortgage lender specializing in servicing veterans then they should also train their employees on how to work provide proper service veterans seeking VA loan. I honestly had not expected such poor experience and am really disappointed.
Response from Veterans United
Nisha,
Thank you for letting us know and I’m so glad to hear Crystalline was able to help see you through to closing. I’m sorry to see your experience overall felt this way and if you’d like to discuss anything else from your purchase one-on-one, Client Advocate continues to be available to you. Please reach out and we'll take a closer look. When we can learn more from your experience, we can find ways to improve. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime.
Sincerely,
Kendra, Client Relations
Kyle and his team were absolutely amazing! Knowledgeable, professional, personable and always quick to respond.This was by far the best home buying experience I’ve had…completely stress free! 5/5 stars, definitely recommend!! Crystal, my home buying concierge, was phenomenal! She checked in regularly and kept me up to date on the status of my loan. She even went above and beyond to send me all the info I would need to help me settle into my new home. She sent me information for all of my utilities, internet, nearest VA medical center, nearest DMV, grocery stores and restaurants. Wow!
