Horrendous customer service. Loan officer didn’t give one single care about our needs and intentionally lied to us to cover her own mistakes. Mistakes that will cost us $30,000 over the life of our loan.
Response from Veterans United
Geoff, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
His serivce is unmatch
The experience was fast and easy. We were working with a local bank prior to being recommended to VU and the process was so tedious that we considered not moving forward with the purchase of a home. VU and our Loan Specialist made more progress with our approval and loan than the local bank did in 6 months. We appreciate the hard work, kindness and efficiency that made our first purchase utilizing a VA loan well worth it. We will definitely recommend to our friends and utilize in the future when it is time to move again!
Such a blessing to now be a walking talking testament to the power of prayer...Jehovah God certainly put the right team at work for us.
Much Thanks and Appreciation to the entire Veterans United Family & Staff
It was an overall good experience being a first time buyer and a vet not used to really settling down it, it was difficult at times but all went well in the end...
Veterans United was the best option to buy our first home. They understand all the VA requirements and they are extremely nice and helpful. They answered all our many questions nicely and explained everything, as first-time buyers we didn't know anything about the process. They have an online portal to upload and submit documentation which is very easy to use and a great way to have it all in one place. From beginning to end we closed our house in 30 days in a competitive market
Veterans United makes it easy to upload documents and keep track of the process of the home loan. They are friendly and responsive and the team makes you feel like they care.
This was my second time using Veterans United for a VA home loan. They make home buying stress free and very easy. I would recommend Veterans United!
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I would say best in country! My son works for the largest private mortgage company in America, Which got bought out by Silicone Valley Crypto giant. I looked into going with them, but the services where so good at Veterans United, I stayed with them!
I loved the website and the team that worked with me on this home buying journey. They made the experience easy and as stress free as possible.
Thanks for all of your help! You all made it a very easy process. Definitely would recommend.
They have a team of individuals who make sure you reach your goal of buying a home.
