Veterans United came through with flying colors when other banks were nitpicking small stuff that was not truly relevant. I appreciate the gifts and will put them to good use. The through was used on the flight to West Virginia during a sleepless night in the airport floor, so thank you for that warmth provided there. Thanks for your support to get things done in a timely manner as well. Good group of hard-working people. Much appreciated by my wife and myself.
Best experience I've had to be my first home loan. They were patient and explained everything to me, they kept me in the loop of everything and remained in communication at all times. Whatever I needed Veterans United reacted in a quick way to try to solve any issues or questions I had.
Very smooth process and the Veteran’s United team was very accessible and accommodating!
Service is great and timely
As first time home buyers, the entire VU team made the entire process very easy, and they were always available to answer all of our questions. Finally, we received the most thoughtful congratulations package from them after closing was finished! 10/10 would recommend!
The entire mortgage process was simple and straightforward. They provided excellent support and transparency so that I knew what was going on during every step, from pre-approval to closing.
Unfortunately the purpose of my refinance was to repair problems in my home. I had to make the repairs prior to closing and only was able to do so because my son loaned me money. I was told things then told something different several times. Communication could have been better.
Response from Veterans United
Hey Craig,
I'm really sorry to hear how difficult this refinance ended up being for you. I can only imagine how stressful it must’ve felt to need those home repairs done right away—and then be told they had to be completed before closing. Having to lean on your son to make that happen speaks volumes about the pressure you were under, and it’s not something we take lightly.
It sounds like the communication throughout the process was inconsistent at best, and that’s on us. You deserved clearer guidance and fewer surprises, especially when it came to something as important as your home and your finances.
If you’re open to it, our Client Advocate team would really appreciate the opportunity to learn more about what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
If you are looking for simplicity in the home buying process I would highly recommend Veterans United. They will keep you abreast with any updates regarding your loan. They are dedicated, hardworking and highly organized.
I have told a few friends already and will tell more as I come across them this is a good team
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Amanda Lister is always on the ball and ready to help wherever needed, whether it’s her job or not. The entire team was great yet again. Highly recommended .
Had a great experience with Veterans United, the whole process went smoothly with good and constant communication.
Veterans United was so supportive to what many people think is a scary process. The were transparent, empathetic, and professional. They could write a book on how to take care of a customer.
They very helpful. I had some trouble at 1st with the computer stuff they walked me with it
Yes in a heart beat
