What an amazing company this is! They go the extra mile, or thousands of miles in our case.
Just like clock work! Everyone on the team was phenomenal. Great communication and every single thing was so easy!
They were great! They made the process easier than expected. They went above and beyond. I would definitely recommend them to everyone.
Totally reactive. Not proactive at all.
Response from Veterans United
Hey Brandon,
I’m really sorry to hear that’s how your experience felt. We aim to be one step ahead during every part of the homebuying journey, and it sounds like we missed the mark for you. That kind of feedback hits hard, but it’s also important—and we’re paying attention.
I'd love for my advocates to have the opportunity to understand what happened so we can look into it and learn where we could’ve done better. If you’re open to talking more, our Client Advocate team would really like to hear from you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, and always happy to listen.
Best experience I've had to be my first home loan. They were patient and explained everything to me, they kept me in the loop of everything and remained in communication at all times. Whatever I needed Veterans United reacted in a quick way to try to solve any issues or questions I had.
Great, made the process easy to understand
Buying a home has never been so easy. The VU team literally walked with us every step of the way! Having a team that understands the military lifestyle and goes above and beyond to help, is extremely fantastic! Austin Fuemmeler ( loan officer) and Casey Hatch (realtor) made our virtual purchase in South Dakota a wonderful experience. I truly don’t know how we would have accomplished all of this without them to assist! Great work from amazing people.
If you are looking for simplicity in the home buying process I would highly recommend Veterans United. They will keep you abreast with any updates regarding your loan. They are dedicated, hardworking and highly organized.
The team was fantastic to work with. They made the home buying process so smooth and less stressful!
With Veterans United, I felt seen throughout the entire home buying process. It seemed as though the team was working around the clock, weekends included. I am forever grateful for VU. If you are a veteran or service member who has unique circumstances, this is the team you want in your corner.
Top Notch service from Veterans United. I will definitely recommend this company to all my friends thinking of using their VA loan. Awesome staff extremely professional and proactive.
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Veterans United was so supportive to what many people think is a scary process. The were transparent, empathetic, and professional. They could write a book on how to take care of a customer.
Everything went well until closing. I had to be out of my apartment that night and discovered my wife was put on the title in spite of me saying "NO" multiple times during the process. When I inquired about this, I was initially told she SHOULD be on the title given that I am married.My wife and I had discussed this and believed limiting liability for anything property related was the safest option given the multitude of legal protections I enjoy as a service member.Those wishes were not respected and I was forced to choose between standing on principle and having a roof over my head. I chose to keep the roof over my head. After I explained my rationale, they appeared to change tune and claim it was a glitch in the system. I don't know how much weight I put in this explanation.I am not happy about this. It was not their decision to make. They haven't offered a plan of action on how this is going to be corrected without me incurring any more personal expense.Whatever good VU did during the underwriting and closing process is unfortunately negated by the lack of respect shown for my title preferences. Completely uacceptable.
Response from Veterans United
Hi Kristian,
I’m really sorry to hear how things unfolded for you at closing. That must have been incredibly stressful—being on a tight deadline to move while also facing something as personal and important as a title decision you thought was settled. I can completely understand why this would feel like a breach of trust, and I don’t blame you for being upset.
You clearly communicated your wishes, and it’s deeply frustrating to feel like they weren’t respected. Whether this was a technical glitch or a breakdown in communication, it left you in a position no one should be in—forced to choose between your principles and your home. That’s not the experience we want to deliver, and I’m really sorry that happened.
I’d really like to learn more about what went wrong here so we can dig into the details and work with the right people internally. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to reach out anytime.
