I was quoted an inaccurate percentage down payment - a difference of nearly $15,000. The rates were horrible and I wouldn't have used them had they not told me the down-payment was so low. Seems like a slimy sales tactic. The compensation for their nearly $15,000 mistake was to credit $800. Then they had extremely untimely replies completely lacking any type of accuracy or punctuality. I think the organization should remove the word veteran from their name. They didn't reflect it in any way.
Response from Veterans United
Brandi, we take your feedback seriously and appreciate your point of view. Please consider reconnecting with our Client Advocate team to continue to explore this experience further. Our teams go to great length to prevent experiences like yours, and we want to understand what caused you to feel this way. Thank you for being honest with your review.
It was a smooth process. As long as you do your part as soon as possible it will go rather smoothly and quickly.
No
We are beyond grateful for the support and love shown by the Veterans United Family!
If you are even thinking about buying a home. You owe it to yourself to look at their tutorials, then send them a message. You will not be sorry you did. These guys make it seem easy.
Tommy Heller,his team and Veterans United are Rock Stars. Every question I had was answered in minutes or less. When ever there was a status update he called to update us person to person. Honestly believe Tommy and his team did everything they possibly could, to make this a smooth buying experience. If I can I'll go though Tommy and his team to buy homes the rest of my life.
VU made our first purchase a reality in such a fast turn around time my head is still spinning! When everyone I know is still struggling to find a house or get financing nailed down, we are ready to move in to our first home just a few months after we started looking. VU provided everything, from a real estate agent to work with(we didn’t know any, and Mike House is wonderful) to our loan team (Jon, Erin and Brittany- thank you, you are all amazing!). We could not have done this with any other servicer. We would still be stuck looking for a house but we are already moving in! Thank you, VU, for YOUR service!
Thank you for making everything go so smooth and quick! Even the real estate agent and title company commented on how timely everything was and how great this team was to work with. Thank you!
No problems, no hassle. Everything I thought about the loan process exceeded my expectations.
The process is perfect for those still serving or transitioning out. The people are extremely helpful and almost everything that you need to do as a homebuyer can be done from your smartphone.
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The people that we worked with weee very professional and extremely helpful in our purchase of our new home.
Great working with the team !
Casey martin is highly recommended & thats on MEEEE!
