Well, This is my second home purchase in a different state with a different loan company with the same rules and regulations for the United States Veterans Affairs Department. I recently just purchased a new home, new build in a new community, and new state which is North Carolina. From the start with the builders (Smith and Douglass) were very difficult and discouraging because I didn't choose their lender. So the builders decided to give me a hard time so I immediately reached out to my loan Specialist Ty Reece and initially he gave assurances that we would have a better finish. Well that didn't happen. Through out my process no matter what questions that needed to be answered I answered as soon as it was asked of me to ensure that I have a smooth transition. Now I was given a couple of closing dates and a few snags along the way. I tried to give Veterans United as much time to get out in front of any delays. When different events occurred and I didn't understand or had questions about something, I reached out to Ty Reece my loan Specialist I called and got sent to voicemail, then I started emailing them until someone other than him responded with out the answer to my questions. I then had to get my agent involved until they stop returning her calls as well. I was able to get all the way to one day before what I thought was my closing date however, instead I got a message from the builders to say that I was not closing. Veterans United was supposed to have conveyed with me that I would not be closing at least 3 days prior because the underwriter had yet a question a day. The whole team knew that the underwriter was not satisfied with closing my loan a week prior however no one thought that I should know or given the opportunity to at least clear up whatever was not satisfied. Now my closing was slotted for December 30,2021 at 11am. I didn't find out until 2PM on December 29,2021 that I was not closing because a legal document hadn't been signed 3 days before you can close. Now I had already paid for things to be delivered to the new house on December 31,2021and made plans to go on a vacation with my family for a week that was paid for a year ago for January 3,2022- January 10,2022. As well as vacation planed from my job already in place. Now it's late in the 4pm era and I'm just getting an email from Veteran United stating that we don't have a clear to close from the underwriter and they don't know when I would get that clear to close. Veterans United had sworn up and down that the builders wasn't giving the cooperation so it was at a lock until the cooperation was given. Veterans United communication was dry and sounded confrontational and the other company gave them what they asked for however Veterans United didn't give an example or breakdown of what they were asking for step by step, and I know this because Veterans United asked me for the same thing multiple times and I have given it to them and instead of saying that that it wasn't what they were looking for they instead held my loan process out. So again I called, no answer went straight to voicemail, so I sent an email to my loan Specialist Ty Reece to let him know that their communication was poor and left me with alot of anxiety and stress. Veterans United ability to communicate almost had me in a breach of contract of $415,000 loan with the house that I thought I could be excited about. This was horrible for me and in the 11th hour and I mean this literally my loan Specialist Ty Reece came in and got a rush on my package because of his great rapport with the underwriter and got me to closing in less than 24 hours. Now I said all of that to say if communication was better this could have all been avoided. I truly lost time emotional, mental and financial stress which
was bestowed upon me for something that was achieved in less than 24 hours. I say Veterans United has done a disservice to me being a veteran myself. I would still recommend Veterans United in hopes that someone would read my post and get out in front of this obstacle and have a better experience than I did.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Esther, we value your patience and commitment in sticking with all parties who had a hand in your loan experience. We do not take responsibility for third-party actions, and we understand how important it is to discuss these scenarios. Your comments have helped us consider ways to influence third parties and help them improve communication with one another. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays and miscommunications throughout your process. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. It is our hope you'll enjoy your new home, and that our explanations have been helpful. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us and our client advocate team.
I appreciate everything Veterans United did for me.
Great Veteran experience!
This was my 2nd time using Veterans United to purchase a house. From the very beginning until the very end Danny and his team were with me every step of the way. They were always available to talk, answer questions, or anything else that I needed. The process was not always easy, but Veterans United go out of their way to make it as easy and as simple as possible. I would recommend VU and Danny Freeman to anyone without hesitation.
I would recommend working with Veterans United. This was the easiest loan process for a home I have ever dealt with. Their team of people seem to care about the homebuyer and their experience. They were all extremely easy to work with and made the process as painless as possible.
I’m not a fan of “online services”. I like face to face interactions and I like physically sitting down with someone to get the job done. Even tho this was mainly online, I felt like at anytime I could call and get through to a real person who would walk me through the steps. The “to do list” on the home page is an incredible tool cause it makes each step simple and understandable
Dan was polite and professional throughout our loan process. He was available outside of regular business hours to help me when I needed him. We had a rough process with the seller's of the home we wanted but Dan's assistance with dealing with them and our new home was very helpful. I would recommend VU to any veteran looking for a home loan and certainly would recommend Dan Salter.
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Veterans United is the way go.If you want a home and you want it done rite.Thanks everyone
VUHL is a great blessing to me. There are no words that could express my gratitude to everyone that has been a part of making my dreams come true. I may have not met my VUHL team but to me, they are family. If you are reading this review and contemplating whether or not you should go with Veterans United Home Loans, veteran to veteran, hands down they are the real deal. They aren't a miracle worker but they can help you make your dreams come true. Make the choice and they will make it happen. It happen to me, it could happen to you as well.
This experience was great. Having not being a homeowner for sometime. This group really cared to make the process smooth and keep me informed each step of the way. Thanks
Matt Lucas, Kelsey Fogle and the rest of the team have made this home buying experience stress free. They kept my realtor, my lawyer and myself informed of anything that needed to be accomplished and everything was done in a timely manner. My realtor stated that VU has been a great organization to work with. Anytime I had a question about the process it was quickly answered. I was expecting a long, drawn out, stressful home buying experience. You have made this an easy process and I will be highly recommending the team and the company to any veteran family/friends that may be looking for a home. Thank You! You guys have been great!
This is my 3rd time working with Jeff Gordon and his team. I completely trust and have confidence in their efforts whereas I would look no-where else for a mortgage. They are up front and honest and diligent in all they do. They keep you informed and respond in timely manner.
Anyone looking for a VA Mortgage - Veterans United Home Loans and Jeff Gordon should be your FIRST and LAST stop!!!!!!
Overall I am satisfied with Veterans United. Not only are they familiar with the VA loan process. they can also help you find insurance, home security, and put you in contact with utility companies. They really are a one stop shop when purchasing your home.
Veterans United has to be one of the best things that could happen for veterans! They are extremely knowledgeable and helped me to ensure that I was taken cared of from start to end. Their customer service is impeccable and I highly recommend Tony Stephenson and his team of professionals! They were amazing to help me and my family to secure our forever home!
